Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,527 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,527 reviews
May 04, 2023
Came in with my wife and nephew and met Hugo as he was a Spanish speak for her and helped us find a safe 3rd row suv for us. He was nice and helpful Spanish speak for her and helped us find a safe 3rd row suv for us. He was nice and helpful More
by Alejandrosanchez1022
Employees Worked With
Hugo Hernandez
May 03, 2023
Mark was great to work with. He took the time to make sure I understood my options and got me exactly what I wanted. We love our new Passport!!! He took the time to make sure I understood my options and got me exactly what I wanted. We love our new Passport!!! More
by kingcong
Employees Worked With
Mark Salgado
May 03, 2023
Purchased a car from this place a year ago and was recently in for regular maintenance. Both times, Mark in sales have been very helpful and accommodating. This is a great dealership to go for a car p recently in for regular maintenance. Both times, Mark in sales have been very helpful and accommodating. This is a great dealership to go for a car purchase as well as service. More
by c vazquez
Employees Worked With
Mark Salgado
May 03, 2023
I brought my car from Mr. Gerald Griffin a couple of years ago. One thing I must say is he calls to check on the vehicle throughout the year to make sure everything is in top Gerald Griffin a couple of years ago. One thing I must say is he calls to check on the vehicle throughout the year to make sure everything is in top shape. Thank you for the excellent service !! More
by Linda
Employees Worked With
April 29, 2023
Danny was helpful and easy to work with. I love the car and the convenience. I love the car and the convenience. More
by Eeknightly
Employees Worked With
April 28, 2023
This was a truly wonderful experience. MARK was fantastic. Every step of the process was explained clearly and pleasantly. I traded in my suv to a price I want and bought a Pilot. Finance MARK was fantastic. Every step of the process was explained clearly and pleasantly. I traded in my suv to a price I want and bought a Pilot. Finance part also went pretty smoothly. More
by RMead
Employees Worked With
Mark Salgado
