Ed Napleton Honda in Oak Lawn

My father, who's English is weak, asked me to call because he's gotten the run-around for 3-weeks now on getting the car he just bought my 16-yr old sister fixed. It needed to have a new spoiler put because he's gotten the run-around for 3-weeks now on getting the car he just bought my 16-yr old sister fixed. It needed to have a new spoiler put on and some scratches taken off. First off, 2 weeks after the purchase, the dealership called my sister & scheduled a 10am apptnt to have the spoiler installed. No problem there. However, the serviceman then drove my sister to a shoppoing center where she can wait it out. By 5 o'clock, the car was still not done so my sister asked to be taken back to the dealership. They didn't even start on the car until she got back into the dealership! Why it took them this long & this teenage kid got dumped off at a shopping center is beyond me. Now, they tell her that they can't repair the scratches until the weather improves!!! That's not as bad as the reaction I got from the GENERAL MANAGER when I called to complain about the treatment my dad & sister have gotten! First off, I didn't even raise my voice to the guy; I specifically told him that I called to tell him about a problem & allow him the opportunity to redeem his reputation. After all, every salesperson cares about their reputation. Their livelihood depends on referrals...doesn't it?! Instead, this guys was an absolute a$$! He cut me off, told me I'm being melodramatic and then said that he doesn't "talk to anyone other than the person who bought the car!". This jacka$$ then said "you didn't even introduce yourself" which was the first thing I DID when he answered the phone! If he kept his trap shut & his ears open he would've caught that! The worst thing is that I never got to tell him about the scratches because he cut me off and hung up on me. I can NOT believe that this piece of work is the General Manager at this store! Honda is too good of a car to be tarnished by such awful salesmanship. More

This place is SHADY (that is an understatement). I found a car off of the internet. Was low-balled on our trade-in(expected it) and were ready to walk out. A tubby sales manager walks in to apologize beca a car off of the internet. Was low-balled on our trade-in(expected it) and were ready to walk out. A tubby sales manager walks in to apologize because he didn't have anything to do with that number. Supposedly one of his less experienced guys gave the price. Convinced us to stay and work the numbers out. Had an out-the-door price we all agreed on. They asked us to give them a couple of hours so they could clean up what I would consider a "rough" less than one year old vehicle. This part is my fault: I agreed (and I should have known better). After coming back to sign the papers and get a cleaned up car, the price of the vehicle had changed. Apparently they thought we loved the car so much we would agree to this bait and switch old-school shady tactic. They ended up being the last people I wanted to give my money to. Thank you Ed Napleton Honda for being complete douchebags. We bought a cleaner vehicle the next day for less and got more on our trade-in. Word of mouth advertising: it's a bitch. More

I called several Honda dealers over the phone to get a price on a 2007 CRV. Most dealer's would not even help me, and others told me they were charging a premium over sticker. I called Napleton Honda in price on a 2007 CRV. Most dealer's would not even help me, and others told me they were charging a premium over sticker. I called Napleton Honda in Oak Lawn and talked to Bobby Clifford, who is actually the finance manager, and he gave me a fair price. Once I got there the car was pulled up front and waiting for me. I took it for a test drive and was in heaven. I wound up leaving there in under two hours from start to finish. It was the best car buying experience evere. I will recomend all my friends and family to Ed napleton Honda. More

After receiving an online quote from Peggy, we drove an hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Ge hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Gerald ended up taking care of us. After wasting 2 hours of my time, we finally started talking prices. Gerald came back after speaking to someone important and said there was a "miscommunication". How can someone "miscommunicate" via e-mail??? Peg lied, Gerald lied. Ed Napleton Honda suck...definately don't waste your time!!!!!! More

We have purchased three new Hondas from this dealer and regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving the regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving them any more business. The service department started out great when we bought our first car from them in 1992, but in more recent years they have, in my opinion, tried to take advantage of my wife's lack of vehicle savvy. Among other things, they tried to convince her that: - no service had been done on the vehicle for about 15,000 miles, when in fact it had been serviced according to Honda's specifications; -she needed new brakes on the vehicle just 10,000 miles after they had done a complete bake job; - her vehicle was dangerously out of alignment, when two other servicing facilities (an independent shop and another Honda dealer's service dept) advised that no alignment was needed. In my experience, Ed Napleton's service prices are significantly higher than competitors' prices, including those of other local Honda dealer service departments. Also, watch out for outrageous shop fees. I have never had a shop fee of more than 10 dollars anywhere but Ed Napleton, where I had one for 25 bucks. When I bought our last car from them, they delivered it to me with door edge guards in place. I hadn't asked for them, but I figured they were being nice to a loyal customer. It wasn't until months later that I realized that the door edge guards had been installed to mask the fact that one of the doors was not properly aligned. As much as I would like to be able to patronize my local dealer and keep my sales tax funds in my home town, I will drive past Ed Napleton to another Honda dealership for future sales and service. More

The sales person at the dealer did a good job choosing and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. There was no breakdown of the price, and when I asked why the car cost less than another one with more mileage, the answer was "I don't know". The extras I ordered were lumped into a single figure so I could not see how much each item cost. The purchase price was presented net of title and tax which added another 10%, but this was not included in the price we discussed. The price was simply reworked as a single line item literally on the back of an envelope. I was asked to bring a check 10 days after purchase. When I showed up, they made me wait for over an hour before discussing the transaction with me, while they prepared "paperwork". I have no idea why that was not done before I cam to the dealership. Then, the salesperson asked me "did you bring a cashiers check"? No, because no one asked me to do so. That would not have helped anyway, because the dealer added another 1400 dollars at the last minute using high pressure sales tactics for a 2nd warranty which they did not mention I needed until it was time to sign the check. However, "90% of our customers choose this option" they said. I still have no idea whether or not I threw that money away. Overall, it is a nice car, but a sloppy and unprofessional pricing and paperwork transaction. More

We were looking for used CR-Vs this week that we saw on their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. We kept explaining we just wanted to know the best price we could get and he stated he couldn't guarantee a price without knowing if we are financing, trading in, etc. Why would we sit down and go through all that when the car wasn't on the lot and we hadn't seen it. Needless to say, we are not stupid people, they are. They lost a sale by being extremely pushing and arrogant. I guess the rating speaks for itself. Stay away from this dealership! Two days later we purchased a great used CR-V from Joliet Honda and had a GREAT experience! More

I had a terrible experience. 1st I gave a $500 deposit on a 5 speed honda civic, when I got there 2 days later, the car wasn't there. They said they would "get me one" by Tuesday (this was a Saturday) . We s a 5 speed honda civic, when I got there 2 days later, the car wasn't there. They said they would "get me one" by Tuesday (this was a Saturday) . We started working on the paperwork which was not what we agreed on, so it was changed. On Tuesday I got a call saying my car would be at my house the next day after 6, at 6:20 I called to see where the car was, and was told it would be there in a few hours. When Mike showed up with my car his wife was with him, plus Taste of Chicago programs fell out of his pocket! Then the paperwork was COMPLETELY WRONG! They already had my trade in, but that was not on the paperwork. Plus the price was $2500 more than what I had already signed onto. I refused to sign anything.<br><br>They really need to get themselves together down there. I wish I had found this site before I bought the car. Warn everyone you know, this dealer doesn't care and doesn't tell the truth. Bait and switch is common, and always check your paperwork. Bring e-mails with you to prove your point if you nee d to. More

After my test drive, I made an offer, and was left to cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike in cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike insulted me by saying "If you can get the car at this price, more power to you." He didn't make a counter-offer at all.<br><br>The price I offered was one made to me that day by another dealer; the other dealer had a sale within the hour.<br><br>These are the most unprofessional people I've ever had the displeasure of dealing with. More

I requested an Internet quote via Edmunds.com for the 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If I would have chosen to drive to Ed Napleton, I would have gotten charged an extra $515.00 for my new Ridgeline (which I picked up last night from a BETTER dealer that was up front with pricing). I would not recommend this dealer at all because they conveniently LIED to me. More