Ed Napleton Honda in Oak Lawn

I live near Denver, CO so I was no where near Chicago but after dealing with Bobby Clifford we decided to come out. Bobby had this great idea of using this trip as a vacation but instead of having just pict after dealing with Bobby Clifford we decided to come out. Bobby had this great idea of using this trip as a vacation but instead of having just pictures from our cross country trip we would have a new 4Runner. Bobby made the whole process so easy and had my best interests throughout the whole deal. We flew in and went straight to the dealership. Bobby had everything ready, just needed a few signatures, and my check and we were on the road. It was so easy, I would have just made the trip for that, the deal Bobby gave us was just icing on the cake. I will tell all my friends about this guy in Chicago who can help them out, Bobby Clifford. The trip is more than worth it!!! Thanks Bobby!! More

bobbie clifford was awesome .he really gave me a great deal and made me feel like he cared about me. he showed me the type of vehicle i qualified for and went over terms and conditions. i was looking for deal and made me feel like he cared about me. he showed me the type of vehicle i qualified for and went over terms and conditions. i was looking for a specic payment and he helped me get there.i love these guys. great store. More

This was a great buying/leasing experience. The pricing was less than the competitors I went to. The Pilot was in stock and was everything I wanted. The terms at time of sale were the same as when the pap was less than the competitors I went to. The Pilot was in stock and was everything I wanted. The terms at time of sale were the same as when the paperwork was filled out in the finance office. This was by far the best car buying experience I have ever had! The rating of this dealership and the people I worked with far exceeded my expectations. More

I drove from Southern IL to get an Accord EXL V6, because they had the best price in IL. I thought that they would try to add a bunch of dealer options like the other dealers try, but they just gave me a gr they had the best price in IL. I thought that they would try to add a bunch of dealer options like the other dealers try, but they just gave me a great price with out a hassle. I had a great experience and the Sales Manager Waiel Issa was terrific. More

Great Expirence in and out of the dealership in about 2 hours the sales manager Bryan Anderson was great, and my saleperson spent all the time I needed to go over the car with me. I would recommend this d hours the sales manager Bryan Anderson was great, and my saleperson spent all the time I needed to go over the car with me. I would recommend this dealer to everyone. I must admit I was a little concerned when I read all of the reviews, however Brian the Internet manager assured me that the managment has changed and they would not dissapoint me. More

better check your paper work a dozen times before you even think of picking up a pen. Finance will let you assume you purchased the car, but soon you realize after the deal is finalized that you really l even think of picking up a pen. Finance will let you assume you purchased the car, but soon you realize after the deal is finalized that you really leased the vehicle. awful place to do business..only people who get a deal and who are treated respectfully are friends of the workers there. beware also becuase the only good reviews on here are made by employees of the dealership. More

I went to the dealer to purchase a new 2008 Odyssey EX-L. The internet manager, Jackie, told me that the financing for 60 months is 3.9% but with good credit, she can get it lower, closer to the 1.9% that i The internet manager, Jackie, told me that the financing for 60 months is 3.9% but with good credit, she can get it lower, closer to the 1.9% that is being offered for 36 months. Upon arrival, I was greeted by 2 employees that were arguing. The 2 were obvoiusly a couple and they were both using very inappropriate language, F---- you, Su-- my... I was shocked but decided to stay so I could purchase the car. After looking at the car, we began talking about the numbers and the financing. I was told that they cannot go any lower than 3.9 for 60 months. Matt, the GM, told me that he, "will not sell me a car anyway", and I tried to leave. When trying to leave, Matt yelled across the showroom that I am, "a liar" and that i was never serious about buying anyway. I suppose this is the main reason Matt still have 8 2008 Odysseys on his lot while every other dealer is IL is either sold out or has 2 or fewer remaining. If only Matt knew what a favor he was doing for me. I purchased a 2008 Odyssey today from another dealer and couldn't be more happy. ***DO NOT BUY FROM THIS DEALER*** More

Make sure you double, and triple check all financing paperwork before signing anything at Napleton Honda @ Oak Lawn! After a horrific experience of dealing with a condescending & rude "Director of Sales paperwork before signing anything at Napleton Honda @ Oak Lawn! After a horrific experience of dealing with a condescending & rude "Director of Sales"...I was told to go meet with his son - the "Director of Finance" to fill out paperwork on the car I wanted (not the used car the Dir of Sales was PUSHING on me). I was almost done and about to walk out the door when I asked the Finance Dir. to verbalize the terms of my loan one more time...he (after his shady attempt to answer my question without telling me the number of months) admitted that the loan paperwork was for 3 more months than I had agreed on!! When I demanded to speak with the owner the Dir of Finance got angry and ripped up the paperwork and rewrote it with the terms I had agreed to. At that point I also demanded he take off the extended warranty he just sold me because I realized that the whole deal was crooked and could not trust anything they were saying/selling. When I was leaving this ignominious man barely shook my hand because he was angry he didn't get away with sticking me with 3 extra months of payments & an extended warranty. Nice way to do business. At the risk of sounding like a feminist...I would be remiss if I didn't advise any women (or even less vehicle-savy men) to make sure they bring somebody with them if they must visit this dealership. I felt like I was taken advantage of and again...the Director of Sales was extremely condescending. I don't care if he has been selling cars for 25+ years...after dealing with him, I now feel sorry for all of the vulnerable people he's ripped off in 25+ years. This dealership's only saving grace was the professional, non-pushy, friendly salesman that I had the pleasure of dealing with. Were it not for him, I would've walked out the door 5 minutes after meeting the Director of Sales. More

AVOID - AVOID - AVOID So my husband and I test drove a AVOID - AVOID - AVOID So my husband and I test drove a civic and went into the office to see what they would give for our trade in. I have a 2005 Che AVOID - AVOID - AVOID So my husband and I test drove a civic and went into the office to see what they would give for our trade in. I have a 2005 Chevy Euqinox AWD with 45K miles....with brand new tires First off, the salesman had no idea how to spell simple words. The first offer for my car was $7500. I said no deal. Then, for them to give us a higher price on my car they would have to run our credit to see if we qualified for the lower rate. We have like 740 but they said that you would have to have excellent credit....is 740 not good enough! So they ran our credit and yep we got the lower rate. So then they next offer was $8000... they went up 500 bucks. give me a break! So then Rick came over to talk to us and said "you could take your car up and down the strip and you won't get more than $8000 for it" and he also said that KBB should be put out of business because nobody gets what the trade in value says on there. honda website links you to kbb website to estimate your trade-in value. I asked for my keys and left. Within 5 minutes they called and raised the offer to 10K. I declined the offer and told them we were going else where. The general manager called and asked why they lost our business and I told him why. I haven't heard from anyone since. One other thing.....while we were sitting there waiting on our salesman, another customer walked out and within 15 minutes they were back at the dealership because the dealership gave in and called them back. This is NOT they way to do business and gain customers. AVOID!! AVOID!!! Very RUDE salesmen!! More

Wanted to buy a new CR-V for my daughter. After receiving two Internet quotes (one from Napleton), I visited the store, and saw the car I wanted just off the delivery truck. Wanted to buy the car receiving two Internet quotes (one from Napleton), I visited the store, and saw the car I wanted just off the delivery truck. Wanted to buy the car on the spot, and asked that the $129 lower price quote from the other dealer be met. After "speaking with his manager" for 20 minutes, Siddiqi told me, quote, "If you can buy the car for that price, you should." So, I did - at Muller in Highland Park. These people are dopes. More