Ed Napleton Honda in Oak Lawn

When I entered the dealership I was greeted warmly and cordially. Steve I. and Joe P. were very attentive to what I said/asked and took quality time to answer all of my questions regarding the CRV's equi cordially. Steve I. and Joe P. were very attentive to what I said/asked and took quality time to answer all of my questions regarding the CRV's equipment. Most of my time was spent with Joe; he was absolutely terrific. He is an extremely nice young man; he's definitely an asset to the dealership! More

This is my 3rd car from Ed Napleton Honda, and Kenneth Richardson did a wonderful job and was very patient. I was nervous and he assured me everything was going to workout ok, and it did. Richardson did a wonderful job and was very patient. I was nervous and he assured me everything was going to workout ok, and it did. More

I arrived at the dealership with the expectation of trading in my 2007 Fit for a 2011 Fit. I explained what I wanted and Dale promptly went to work to get the job done. trading in my 2007 Fit for a 2011 Fit. I explained what I wanted and Dale promptly went to work to get the job done. More

My wife and I came in yesterday to purchase a vehicle. We already knew what model we wanted and had been frustrated finding it. Napleton had more selection than any other dealership we went to. Mohammed We already knew what model we wanted and had been frustrated finding it. Napleton had more selection than any other dealership we went to. Mohammed met us and helped us through the process. He was very nice and knowledgeable. This is our third purchase of a vehicle in two years. My wife has never liked a sales rep as long as I have known her. She commented twice to me yesterday how much she liked Mohammed's style. As a sales person myself, I appreciated that too. I liked Nathan from the start. I negotiate deals all the time in my job and I understand the process very well. I liked Nathan's no nonsense approach. He was direct and to the point. The deal we finalized was a win/win for the both of us I think. Even though I will probably not bring my vehicle in for service, I will certainly recommend your dealership. If we are ever in the market for another vehicle (I hope not for another 10 years!) we will come to Napleton first. Thank you for such a pleasant experience! Brad Hytrek More

My wife fell in love with my brother's CR-V...we really were not looking to buy a car until next year..."WE WERE JUST LOOKING"....the sales staff was very friendly and helpful and understanding to our need were not looking to buy a car until next year..."WE WERE JUST LOOKING"....the sales staff was very friendly and helpful and understanding to our needs and two days later we drove off the Ed Napleton lot with a new 2011 CR-V. From the salesman, Joe Valesh, all the way to the general manager, Steve Ignowski, they were all great to deal with....and yes, I would buy another car from them and would definitely recommend them to my friends & neighbors…. More

I brought a civic for my daughter at this dealer ship 2 months ago and they were great to work with. They were freindly and helpful. I felt the deal was fair. months ago and they were great to work with. They were freindly and helpful. I felt the deal was fair. More

I would just like everyone to know that it was the best expierence I have ever had, they made my tough situation the best expierence of my life they never made me feel like I have been treated by other dea expierence I have ever had, they made my tough situation the best expierence of my life they never made me feel like I have been treated by other dealers cause of my credit Kurt found me the car I was comfortable with and then he got me my loan unlike everywhere else they were very courtious and went above and beyond my needs and expectations,wouldn't go anywhere else. More

I shopped around I found they were in business for more than 80 years. The staff was friendly and the manager Iggy was very helpful. than 80 years. The staff was friendly and the manager Iggy was very helpful. More

Thank god for Honda, and because of that, Honda Napleton in Oak Lawn. The service is fantastic and there is never a glitch in anything. I always hear people complain about the bad quality of customer servic in Oak Lawn. The service is fantastic and there is never a glitch in anything. I always hear people complain about the bad quality of customer service that people deal with at other dealers, but here I come in with my head high because I know that I can look up and know that i'm in the right hands. The employees here are beyond kind, and always on a personal level. They're never rude and always listen to what you have to say, and if there is a problem they WILL take care of it. Once I came in to pick up a part for my car, and I didn't know what it was on the top of my head, and I ended up getting it for free, which was totally unnecessary because there were no problems. Sometimes they're a little over-considerate and kind. They go an extra mile to make you happy, & that's a plus. Unlike other dealerships, I was greeted by a salesman who listened to my criteria, and showed me what I asked for all with a great price. I came in to get my oil/filter changed, and I was seated right away and got to business. Though may I mention that when I shot a email through the website, within 15 minutes have I gotten a phone call. That was by far the most impressive thing i've experienced. I think that all in all, the customer satisfaction is by far the most important thing, and here you'll never be disappointed. The staff at Ed Napleton Honda treated me like a boss. I will be sure to be back to buy my next & 3rd Honda from them. :) More

From the moment i say the car i wanted on Ed Napleton's website i wanted more information. Sandi and Dede contacted me right away by phone and email. After a few shared emails and phone calls i saw myself website i wanted more information. Sandi and Dede contacted me right away by phone and email. After a few shared emails and phone calls i saw myself walking through their doors. I was greeted and introduced to Joe. He asked me some questions, ran my credit, we went for a test drive of the car and lo and behold i was signing papers for my first vehicle. Their customer service and kindness were great. I couldn't ask for anything better. Before contacting Ed Napleton i went to another dealership and i was sorta brushed off. They saw a younger person with not that much established credit and they were thinking "oh i'm not getting a sale" well guess what, at Ed Napleton of Oak Lawn they didn't see that. They worked with me and didnt judge me. I would recommend Ed Napleton of oak Lawn to everyone. Don't be discruged by the firs dealership that says no because once you walk into Ed Napleton's doors of Oak Lawn you'll be walking out with your very own car. Thank you Ed Napleton, Joe, Sandi and Dede. You will defiantly see me again soon! More