Ed Napleton Honda in Oak Lawn

Very good service.. my sales person was on his job and nick was the best steve was very good also will tell everyone about you. Curtis Gray nick was the best steve was very good also will tell everyone about you. Curtis Gray More

David was very nice and polite. he answered all my questions (which i had a lot) and was very helpful. i would recommend my friends to go to David for Sales. Fianace department on the other hand, i f questions (which i had a lot) and was very helpful. i would recommend my friends to go to David for Sales. Fianace department on the other hand, i feel i've been jerked around and i don't like it. i'm very upset that they did not do what they told me they were going to do. i was told i would get a call about my payments and financing and i had to call in 3 times in one day to find out what was going on and then was finally told that 'the deal' was made 3 hrs prior. i was supposed to get a phone call when that happened and received nothing. like i said before, David was great, but i'm not happy about how this deal is going and i have a bad feeling about it. The 'overall experience' answer i now changed had NOTHING to do with sales. More

Very good sales experience, helpful,& friendly salesman Mohamad. 1 problem - there was only 1 key with car - I asked Mohamad can he find other key. According to the Carfax the Corolla was at Na salesman Mohamad. 1 problem - there was only 1 key with car - I asked Mohamad can he find other key. According to the Carfax the Corolla was at Napleton Honda in Lansing, IL (Key ?) 2 problem there was no owners manual with car. Thank You Happy Customer Russ Pfeffer More

Samer Girgis was the best sales associate that I have ever had the pleasure to work with. He introduced himself once before as I was in for a recall on my Honda Odyssey. I told him that I did not like ever had the pleasure to work with. He introduced himself once before as I was in for a recall on my Honda Odyssey. I told him that I did not like the type of salesmen that follow you around. The next time I came in Samer remembered me and told me to take my time and look around. I did exactly that with no pressure. I am a repeat buyer because they do not mess with you. I knew the price I wanted to pay and they met it. No hassle, no pressure. I will definitely tell my other friends and family if they want a Honda this is the only place to buy. Kim Burke More

Joe Pontarelli, our salesman, Russ Odno, General Sales Manager and Steve Ignowski, General Manager, all were concerned with making certain that we were happy with our experience, even after we had purchas Manager and Steve Ignowski, General Manager, all were concerned with making certain that we were happy with our experience, even after we had purchased the vehicle. It is rare for a team to be so customer centric. Joe has contacted us several times to make certain that everything is to our satisfaction. Truly amazing. More

I believe the friendliness could of been a bit better if the person that tried selling me accessories for my new purchase was less aggressive. Even though I had made my decision on not purchasing their upsa the person that tried selling me accessories for my new purchase was less aggressive. Even though I had made my decision on not purchasing their upsales, he kept insisting that I should. Even though I had 2 weeks to think about it. Felt like I was being threatened that if I didn't buy anything on the spot, I wasn't going to be able to come within a week if I had changed my mind. If this hadn't been the case, I would of rated friendliness and overall experience as great. The price, of course like many buyers, they want a reasonable price for what they want to buy. I think the price I paid for the vehicle I purchased was good. More

The reason why I gave u this rating is because were happy with the purchase and we found out we might possibly might get a lower monthly payment that made me even happier I hope we get it lowered thanks for with the purchase and we found out we might possibly might get a lower monthly payment that made me even happier I hope we get it lowered thanks for all your help More

From the moment I entered the lot, Mr. Dalipi not only guided me into a parking space but he was patient, very patient, and helped me find the perfect Honda that I absolutely love and was within my budget guided me into a parking space but he was patient, very patient, and helped me find the perfect Honda that I absolutely love and was within my budget. Steve Ignowski was very honest and fair when finalizing the deal, two qualities that are hard to come by now-a-days!! Nick put the finishing touches on the necessary paperwork and made it simple and actually quite enjoyable!! All went above and beyond!! I can't thank them enough. Napleton Honda will be first on my list when recommending a car dealership to family and friends!! Thanks again!! Joyce C. Romanowski More

Tony was very professional and helpful. He was not at all pushy and seemed genuinely interested in us getting the right car for our needs, not the most expensive. This is our 3rd Honda Odyssey in 12 yea all pushy and seemed genuinely interested in us getting the right car for our needs, not the most expensive. This is our 3rd Honda Odyssey in 12 years and we have been very happy with them and the service given to us by Honda dealers all over the country. More

Overall my experience was okay, but not perfect. I originally saw the car I wanted online. When we went into look at the car we noticed a dent so I was iffy on buying the car. I asked the internet sal originally saw the car I wanted online. When we went into look at the car we noticed a dent so I was iffy on buying the car. I asked the internet sales person if the dent could be fixed before I purchased the car. She informed me that I would need to come in and talk to the used car manager and if I bought the car they would fix the dent. I was not happy about that, by I agreed and was given a "WE OWE" slip saying they would fix the dent. After hashing out all the details of the contract we noticed a destination fee of $700. We were told this fee was a maintenance fee for cleaning and gassing up the car. I learned later that was a lie and that fee is only applicable on new cars. So I was not happy about that either. I called a couple weeks later to make an appointment for fixing the dent and was told to bring it in and that it would be fixed in a day. I brought the car in and received a text message from my salesperson who told me that my car would not be ready till Saturday. Three days without a car and three days to fix a tiny dent. I had to pay for a rental because the manager said they only provide courtesy cars for people who buy New cars. Finally got my car back but my last impression was not a good one. More