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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,506 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,506 reviews
March 26, 2013
Our latest experience with Napleton Honda easily explains why we keep going back there for our auto needs. Steve Ignowski was amazingly helpful as far as working out the details of what we wanted and how it why we keep going back there for our auto needs. Steve Ignowski was amazingly helpful as far as working out the details of what we wanted and how it fit in our budget. You could not possibly have a better person in his position. We had the same positive experience with Frank Alramli, our salesman, and Nick Samham, the finance director. Everyone was very helpful and curteous and most importantly did NOT make us feel like they were a bunch of guys just trying to make a sale. We were also happy with the individual who showed us alot of the technical details of the car once the purchase was complete. Unfortunately, I don't remember his name, but he also was very helpful. I can not imagine us ever buying another car from any where else. More
by HOPIJOEL
Employees Worked With
Frank in sales and Nick in finance, Steve Ignowski
March 25, 2013
From start to finish, everyone was professional, helpful, friendly. It is really hard to say enough good about the folks we met and dealt with. Even the employees walking by or doing other things were fri friendly. It is really hard to say enough good about the folks we met and dealt with. Even the employees walking by or doing other things were friendly, positive and respectful. We were very impressed and they made it a good experience. More
by Chicagosue
Employees Worked With
Gene, Wally, Kevin, Steve Ignowski
March 25, 2013
I've purchased 5 vehicles in my lifetime and this has been the Best Experience I have ever had purchasing a vehicle and the staff was awesome. Best Experience ever! been the Best Experience I have ever had purchasing a vehicle and the staff was awesome. Best Experience ever! More
by JamekaBobo
Employees Worked With
Neal Durkin
March 24, 2013
Mo Ramadan was very helpful and patent with us , gave the ride with 10-12 cars, replied in all questions. I will recommend you dealer shop for all my friends. Silence Vida Grace the ride with 10-12 cars, replied in all questions. I will recommend you dealer shop for all my friends. Silence Vida Grace More
by VidaGGG
Employees Worked With
Mo Ramadan
March 23, 2013
I really liked being able to do most of my inquiries online. I was able to get my financing in place before arriving at the dealer. This really sped up the buying process. online. I was able to get my financing in place before arriving at the dealer. This really sped up the buying process. More
by csantee77
Employees Worked With
Bob Dalipi, Russ Ondo
March 22, 2013
DeeDee was very helpful with our new honda purchase. She was very professional and informative. We really appreciated her care with this expensive purchase. Jim was also very helpful with pricing. Wally was was very professional and informative. We really appreciated her care with this expensive purchase. Jim was also very helpful with pricing. Wally was a very attentive salesman. Thanks to all involved, I love my new Honda! More
by Patrick0814
Employees Worked With
DeeDee Rauba, Steve Ignowski, Russ Ondo
March 20, 2013
We had a great experiance we worked with Steve Ignowski and his staff they were friendly and helpfull. They gave us the best price by far! When we were shopping around at the other dealerships we found the and his staff they were friendly and helpfull. They gave us the best price by far! When we were shopping around at the other dealerships we found the only thing they wanted was to try and fast talk us and manipulate the numbers. The price they gave us was straight forward. We would highly recommedend this dealer. More
by 2617anderson
Employees Worked With
Steve Ignowski
March 12, 2013
Great selection. Very clear on options lease vs. buy vs. used. Very accommodating for test drives and giving time to consider all options. Very personable staff. Would recommend used. Very accommodating for test drives and giving time to consider all options. Very personable staff. Would recommend More
by carrrr
Employees Worked With
Wally, Steve Ignowski
March 07, 2013
Stood behind the deal we made on the Honda Pilot that I wanted. I would recommend them to any of my friends looking to make a great deal on a new or used car. And I hear their service department is great a wanted. I would recommend them to any of my friends looking to make a great deal on a new or used car. And I hear their service department is great also. More
by Sverwey
Employees Worked With
Davis Wishart
March 02, 2013
I have been going to Napleton Honda for over 10 years. From sales to service I have a great experience every time. The staff is very attentive and the service is superior in all aspects. This is the secon From sales to service I have a great experience every time. The staff is very attentive and the service is superior in all aspects. This is the second Honda that I have purchased from this dealership and I will continue to bring my car in for service as long as I own a Honda. More
by mdobanovacki
Employees Worked With
Frank Alramli
