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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,499 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,498 reviews
April 28, 2023
This was a truly wonderful experience. MARK was fantastic. Every step of the process was explained clearly and pleasantly. I traded in my suv to a price I want and bought a Pilot. Finance MARK was fantastic. Every step of the process was explained clearly and pleasantly. I traded in my suv to a price I want and bought a Pilot. Finance part also went pretty smoothly. More
by RMead
Employees Worked With
Mark Salgado
April 22, 2023
I Worked with Jimmy for the second time. Such a great salesman and breath of fresh air. His customer service is always top notch. Great prices compared to other dealers! Jimmy was willing t Such a great salesman and breath of fresh air. His customer service is always top notch. Great prices compared to other dealers! Jimmy was willing to help me out as much as possible for the second time. More
by sappybull
Employees Worked With
Jimmy Bushell
April 22, 2023
Everything about our experience with Jimmy Bushell was amazing for a second time! We highly recommend him & this dealership if you are looking for a New Honda. I hope to be back in the future for a third amazing for a second time! We highly recommend him & this dealership if you are looking for a New Honda. I hope to be back in the future for a third time. Thanks again Jimmy More
by Charlesm
Employees Worked With
Jimmy Bushell
April 19, 2023
I’ve been looking for a 2023 Honda HR-V EX-L in black and this dealership had one in stock. As I was walking the lot, Mark greeted me and showed me the vehicle. He was very knowledgeable and took the time to this dealership had one in stock. As I was walking the lot, Mark greeted me and showed me the vehicle. He was very knowledgeable and took the time to listen to my questions and concerns regarding financing. He is a great asset to this company. More
by CATLe
Employees Worked With
Mark Salgado
April 19, 2023
Needed to sell my vehicle because of health issues. Mark made the process very simple and put me at ease. If I need a vehicle in the future, I will definitely come see him! Mark made the process very simple and put me at ease. If I need a vehicle in the future, I will definitely come see him! More
by Grant
Employees Worked With
Mark Salgado
