Ed Napleton Honda in Oak Lawn

Shopped around for a new Civic for our daughter to have at college. Steve was very helpful and knowledgeable and put our minds at ease that we were making the right purchase. We are very happy with our c at college. Steve was very helpful and knowledgeable and put our minds at ease that we were making the right purchase. We are very happy with our civic and the service department is very accommodating for last minute service appointments. More

I walked into Ed Napleton Honda on 95th Street in Oak Lawn, Il with the motive to just look around and check out the new Accord Coupes. No intent to buy, but then i met a gentleman named Steve I. He was Lawn, Il with the motive to just look around and check out the new Accord Coupes. No intent to buy, but then i met a gentleman named Steve I. He was great! He informed me about a bunch of different financing options and customization options for the new Accord. Needless to say, I left with a Brand New Accord and I LOVE IT! My wife and I love the luxury feel and sportiness of the car. We feel like we are in a 20's again! If it wasnt for Steve's knowledge, kindness, patience and personability, I would still be driving my hoopty!! Thanks again Steve! More

I was quoted a price online for a used vehicle. It was followed up with several emails verifying the appointment date & time. Upon arrival, I met with a salesman who started figuring a payment amount bas followed up with several emails verifying the appointment date & time. Upon arrival, I met with a salesman who started figuring a payment amount based on the original price of the vehicle. When I asked about this difference in pricing, he brought his sales manager Mario to the desk. Mario stated that I had a problem because he couldn't sell the vehicle for the price that I was quoted. I thought it was more "his" problem than mine, however the end result was that he wouldn't sell the vehicle for what his salesperson quoted me. After my husband & I both took the day off work to drive 2 hours each way to this dealership to purchase this vehicle, we were very upset. We had the cash in hand to make the purchase that day, but Mario wouldn't budge. The next day, he had the nerve to email and call me - asking if there were any questions that I had about the vehicle. He seemed to have forgotten all about us walking out of the dealership the day before because he would not honor the price they quoted. We even called the general manager, but he was not very interested in assisting us. After stopping at another Honda dealership, we learned that was a common problem at Ed Napleton Honda...they either won't honor the price they quoted or they "no longer have the vehicle" when you show up. I would not go back to this dealership if they were the only Honda dealership in the midwest. More

Found the vehicle on cargurus.com, received an email and phone call response from Deedee the next morning. She confirmed the vehicle's availabilty and sent me email links to the credit application. We dro phone call response from Deedee the next morning. She confirmed the vehicle's availabilty and sent me email links to the credit application. We drove an hour to the dealer and were pleased to find the vehicle matching the description. We test drove the vehicle with Dave and knew we had found "the one" with an excellent price after a summer long search that included visits to 9 dealerships and test driving of 7 cars. We sat down to talk numbers and were discouraged when the long list of taxes and fees were added on. The financing options offered were not acceptable and we left empty handed. Before we left, Mario promised to work on the financing the next day and to contact us if there were any developments. We were thrilled to get the call the next day indicating that they could get the monthly price down to our comfort zone. They went to bat for us with the banks and the end result was a deal! We came back the next day to sign the papers. They had all the forms prepared and the car detailed. We got there at 7pm and were out the door at 8:30. An hour and a half is pretty good! The dealership itself was pretty standard. Nothing fantastic. Coffee in a styrofoam cup kind of place but I'd rather an awesome deal and nice people than fancy lattes and snacks. Kudos to Deedee for her followup, Dave for his help during the process and Mario and Russ for their help with the financing. More

We bought 2 cars at this dealership and have referred friends who bought cars. The service is friendly and honest. Gerald listened to what we wanted and could afford. friends who bought cars. The service is friendly and honest. Gerald listened to what we wanted and could afford. More

My husband and I bought a new car from a salesman that knew a lot about all of the Hondas, not just the one we bought. He was honest in his opinions and respected ours. knew a lot about all of the Hondas, not just the one we bought. He was honest in his opinions and respected ours. More

Vito DeMario was a true gentleman. He never pressured us, offered many different options (even another brand that was a used option) to satisfy our curiosity about what we were searching for. He truly had ou offered many different options (even another brand that was a used option) to satisfy our curiosity about what we were searching for. He truly had our best intentions in mind when shopping for a car. I would recommend Vito to anyone looking for a car. My only regret about the experience: like all dealers I have visited selling used cars, we were disappointed that the used car selection seemed to all check out on CarFax, but we always found something wrong with almost every used Pilot we test drove. Not Vito's fault, but just something to be noted. More

I am not sure if I got the best deal possible but I feel as if the price I paid is adequate. I will say that I found Tony to be friendly, helpful, and honest. All in all I would recommend this dealership. as if the price I paid is adequate. I will say that I found Tony to be friendly, helpful, and honest. All in all I would recommend this dealership. More

I recently worked with Gerald Griffin on a purchase of a 2012 Kia Sportage , Mr Griffin was friendly and gave great customer service he helped locate my current vehicle at another dealership and had the veh 2012 Kia Sportage , Mr Griffin was friendly and gave great customer service he helped locate my current vehicle at another dealership and had the vehicle transferred to their dealership he also worked with me to provide me with a competitive price on the vehicle with impressive financing terms and payments I could afford because of all of these things I had a great a memorable sales experience and I have told all my friends and family how Mr. Griffin came thru for me. More

I've never had any negative experiences while having my Accord or my CRV serviced. Of course they are like all dealerships (they get you on labor) but for me it's about peace of mind. Only downer for m my Accord or my CRV serviced. Of course they are like all dealerships (they get you on labor) but for me it's about peace of mind. Only downer for me is that even with an appointment your wait can be a bit long. More