Ed Napleton Honda in Oak Lawn

Napleton Honda service department sells under false pretense s I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning s I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning a sale of tires to me under the false guise of free tires from a rebate program. Over the last 4 months I have met three times with the sales associate who began this problem by selling me new tires indicating they would be free and helping fill out the rebate paperwork. I met with the Service Manager. I talked to Honda North America and I have talked to the General Manager a couple times including in person. The entire problem was caused by Napleton Honda’s Sales Associate falsely representing what Honda’s rebate program could provide. I followed all the steps and did everything I could to get a reasonable response back from Napleton Honda. They would rather lose a customer than admit their mistake. I have been overly reasonable in trying to resolve this matter and Napleton Honda’s response has been nothing but delay, ignore, shift the burden and “its not our fault”. I would stay far away from Napleton Honda. John Sheerin Oak Lawn, IL More

Great experience I purchased a car from Bob Dalipi he made the experience the easiest I have ever had buy a car will send friend his way I purchased a car from Bob Dalipi he made the experience the easiest I have ever had buy a car will send friend his way More

***** I walked into this facility, and was having a bad day because i've been looking for cars all day. As soon as i walked in, a man with a positive energy I walked into this facility, and was having a bad day because i've been looking for cars all day. As soon as i walked in, a man with a positive energy approached me, he changed my mood for the better. His name was Wally. He helped me by being very honest about every car, and answering every question. He showed me car faxes on every car i was interested in, and helped me choose my current Honda CRV. He got his finance department to get me the cheapest finance. I could'nt be happier. THANKS ED NAPLETON HONDA & THANKS WALLY!!!!!!!! More

great experience Mr Czachor did a great job helping us selecting the right vehicle for us, very informative and professional, dealership overall was very friendly and Mr Czachor did a great job helping us selecting the right vehicle for us, very informative and professional, dealership overall was very friendly and had great experience. thank you! More

Great Experience It was a pleasure buying car from you. I'm having great time showing off my new Honda. Thank you Bob & Tony of Oak Lawn Honda!!!! It was a pleasure buying car from you. I'm having great time showing off my new Honda. Thank you Bob & Tony of Oak Lawn Honda!!!! More

Great Experience I had been researching Honda Pilots for almost three months. We came across a 2012 EX-L that fit our price range at Napleton Honda. We pulled up, and I had been researching Honda Pilots for almost three months. We came across a 2012 EX-L that fit our price range at Napleton Honda. We pulled up, and Pete the new guy, greeted us. After a test drive, which Pete was very knowledgeable, Tony Martisek came over and helped Pete with the small details. He was very helpful as well. Even the finance manager, Frank Alramli, was VERY helpful showing us line by line what we were signing for and what we were getting for our money. Overall It was a great car buying experience. More

Great customer service and personal care!! I bought a used Ford Escape from the Napleton Honda of Oak Lawn and was very impressed with the customer service and care. I felt very well taken car I bought a used Ford Escape from the Napleton Honda of Oak Lawn and was very impressed with the customer service and care. I felt very well taken care of and it is all thanks to the staff there. Mr. Tony Chippas was attentive to my "teacher's budget" and was able to find me a GREAT deal. The entire experience was easy for me thanks to him and his colleagues. I am so happy with my purchase and I urge anyone who needs a new or used care to visit this dealership. They will listen to you and help you through the process of finding the right car for you. Basically, if you are looking to find a new car and you want to deal with people who care about getting you a deal and not "selling" you a deal, go to Napleton Honda of Oak Lawn. I love my new car and will be definitely using them in the future. More

I met Gerald my sales person about a year ago while I was standing outside of the service department at Ed Napleton. I was having my 2011 CRV serviced and he notice that I had seat covers on my bucket seats standing outside of the service department at Ed Napleton. I was having my 2011 CRV serviced and he notice that I had seat covers on my bucket seats. He said to me make sure you have the proper seat covers so that your airs bags will function if you have an accident. I thought that was nice of him. I thanked him and he gave me his card. Well I kept that card for a year. I went to the dealership 3/21/14 to have my radio programed. I had been thinking about buying a new car. I ask for Gerald, his colleagues call him GG. I just wanted to say hello. What I liked about GG was there was never any pressure from him to buy a new car. I needed to find out the code to program my radio and maybe look at a new CRV, still no pressure from him to buy a new car. Long story short after a test drive I was in love with my 2014 CRV. That same evening I was introduce to the finance manager Nick Samhan. He was very patience and nice. It was now 12 a.m. and these guys were still pleasant. Gerald and Nick are the best! I felt like a member of their family. I've purchase 2 other new cars in the past years from ED Napleton. I guess that's why I keep coming back! ED Napleton is the best.... They are beyond a 5 star rating! More

I was working with Tony Chippas, looking for a used Honda. However I could not find used Honda in the color I wanted, yellow. Tony talked to me about some other color options and talked to me about a n Honda. However I could not find used Honda in the color I wanted, yellow. Tony talked to me about some other color options and talked to me about a new car. I did not think I could afford a new car, but Tony worked with me and took my Escape in on trade. I really appreciate that the Used Car Manager was willing to help me with different scenarios until I found the right car for me! I am now the proud owner of a 2014 Honda CRV. It is beautiful. Everyone at the store was so nice, especially Wally who showed me the ins and outs of the car. Wally was very patient and informative, explaining all the great features. He was a real sweetheart! Tony was a pleasure to work with. I am a very happy customer! More

These guys are good. They know what they're doing and they know who they're dealing with. I am 100% confident that they did whatever they could to get me into the vehicle I went to see, but the numb and they know who they're dealing with. I am 100% confident that they did whatever they could to get me into the vehicle I went to see, but the numbers just werent where my wife and I wanted to be. The used car manager talked to to me like a guy, he was honest, and tried to figure out a plan. Was it a show? I don't think so, but they put on a real good one if it was. The vehicle was smoked in. I knew it was, my wife knew it was, but they insisted it wasn't. This didn't make my wife happy in the slightest. To me though, eh, they're selling used cars. They're not perfect. You as THE BUYER are to know what you're buying is how I look at that. They contact you after you leave. A lot. By phone and email and it's almost nauseating how much they want to help. Guys, I'm looking for something specific. I'm not going to buy something I don't want just because it's at your delership. You need to understand that there's those types of buyers in the world. More