Ed Napleton Honda in Oak Lawn

Great Sales Person I inquired about a car and after exchanging some information over the phone on my trade, I decided to visit the dealer. Once there, I was greeted by S I inquired about a car and after exchanging some information over the phone on my trade, I decided to visit the dealer. Once there, I was greeted by Samer who took over my questions and evaluated my trade while he was showing me the car I was looking for. After three visits and sort it out doubts, I ended up buying the car, a 2013 Cadillac ATS, the car was flawless and pristine. There's two part of the process when you buying a car, the car itself and the salesman experience, being the lather the most important one and I found it on Samer, he didn't put any pressure or pushing me into rushing decisions; he was patience, kind and honest, he presented to me a transparent transaction. After I make my decision to buy the car and putting all the numbers together, he lead me to the finance department, where they consolidated the financing I was looking for, for which I am truly happy. The bottom line is that they make me feel appreciated for my business and honored me as a customer. Samer respected my times and answered my questions, giving me the best advice in every situation when we run different scenarios. More

Great Experience!! Bought my 2012 Nissan Maxima from this dealership and Mr. Griffin was the one who helped me. Fantastic person and great salesman. He did everything he Bought my 2012 Nissan Maxima from this dealership and Mr. Griffin was the one who helped me. Fantastic person and great salesman. He did everything he could to help me and make my visit pleasant. I have dealt with many salesmen in different dealerships in the past as this is not my first car, Mr. Griffin is by far is the best. He came in four hours earlier than he supposed to just to help me so I can see the car and take it for a test drive as I'm out of town customer. He is in top of his game and knows what he is doing. If I'm going to bring my business back to this place, I will do it because of Mr. Griffin. Big thanks!!! More

very happy i saw a certain car online that i was looking for and this store had it,went in, treated very professionally and was very pleased and comfortable with i saw a certain car online that i was looking for and this store had it,went in, treated very professionally and was very pleased and comfortable with the whole deal,i will be very happy to refer mr. chippas and brandon gore for more business,thanks guys. More

First Time Car Buyer As a first time car buyer purchasing a car can be intimidating. I previously contacted Mr. Griffin a year ago and unfortunately did not purchase a car As a first time car buyer purchasing a car can be intimidating. I previously contacted Mr. Griffin a year ago and unfortunately did not purchase a car. However on my 2nd time in the dealership I was able to purchase a car and have a great time doing so! Thanks Napleton Honda and thank you Gerald Griffin! More

Great Service A great experience! Great deals and free popcorn! I left satisfied with a brand new car that I'm in love with! Couldn't have asked for a better experi A great experience! Great deals and free popcorn! I left satisfied with a brand new car that I'm in love with! Couldn't have asked for a better experience. More

Another smooth transaction! I've been buying Honda all my life, and time to upgrade my car. Peter czachor helped me get the car with all the feature I want. I am very pleased wit I've been buying Honda all my life, and time to upgrade my car. Peter czachor helped me get the car with all the feature I want. I am very pleased with the professionalism and great service. Next one for my son and will def come back here! More

First time honda buyer and loving it! I've never had a car preference before, now I'm a Honda fan! The drive on my new car is amazing and feel so luxurious! Love my new car! I've never had a car preference before, now I'm a Honda fan! The drive on my new car is amazing and feel so luxurious! Love my new car! More

Best car buying experience ever !! I've purchased 15 vehicles in my life and 12 were from Dealerships. I can easily say that working with MauriceThomas and Tony Chippas was the best ex I've purchased 15 vehicles in my life and 12 were from Dealerships. I can easily say that working with MauriceThomas and Tony Chippas was the best experience I've had in buying a car. These guys are A+Players, straight up honest guys and they delivered on EVERYTHING they said they would. There was no pressure at all working with these two and I left Ed Napleton Honda feeling great about my purchase. I'll be back again!! Mike Reid Wheaton IL More

Used Car Purchase The good: I found the vehicle I was looking for on cargurus.com and the price was very competitive. I live approximately 90 miles from Oak Lawn but The good: I found the vehicle I was looking for on cargurus.com and the price was very competitive. I live approximately 90 miles from Oak Lawn but their internet special pricing made the trip worthwhile. My Sales Person was MJ and he was professional, pleasant and knowledgeable. MJ has followed up on the sale both via phone and email. I would definitely not hesitate to work with him again and recommend him to anyone looking for a vehicle at Napleton Honda. The facility is also very nice. If I was in the market for a new Honda in the Oak Lawn area Napleton would be high on my list. Why not 5 stars? In general, the vehicle was nicely detailed and in very good condition. The car included an interior detailing service and the interior looked good at first glance. When I removed the temporary floor mats and protective film, I noticed that the carpeting was somewhat stiff in areas and did not look terribly clean. In fairness to the dealership, because I live 90 miles away I did not contact the them on this issue and just re-cleaned the carpet myself. This additional cleaning improved the appearance and removed the stiffness. Just something to check out before you leave, especially if you live far away. I was slightly disappointed with some of the details of the final pricing. As noted previously, I drove approximately 90 miles to see this care because the internet pricing was very good. However, as we were negotiating it was explained that a $496 glass etching security enhancement service was already included with the vehicle and this was not part of the internet price. I recognize that these types of adders are common at many dealers. In my case, one of the primary reasons for using the internet in the search is because of my dislike of the negotiating process. For me, these types of adders create an additional nuisance factor in that process. This would not keep me from considering Napleton again but I would be more aggressive in the negotiations related to the adders. More

Great services when buying or getting services This is a great dealership. Everyone makes you feel like an important customer. Maurice Thomas (Mo) helped my wife and I buy a Honda. Based on our ne This is a great dealership. Everyone makes you feel like an important customer. Maurice Thomas (Mo) helped my wife and I buy a Honda. Based on our needs and our price range, Mo gave us options and great suggestions. We bought what we wanted and what we can afford. At the time of our purchase, I was greatly concerned about services. After using their services several times, all of my concerns are gone. As a mater of fact, when I bring the car in for service, I always say hello to Mo. He is just as helpful then as he was when we bought the car. The folks at this dealership really cares about customers even after they sell you a car. Mo has given my wife and I the greatest gifts from any dealership. Great service and great peace-of-mind. Guy Spagnoli More