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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,510 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,510 reviews
January 12, 2016
Overall great experience! Gerald was extremely patient and not to mention thorough , would not let me leave until he showed me every little detail of my new 2016 CR-V. Happy c Gerald was extremely patient and not to mention thorough , would not let me leave until he showed me every little detail of my new 2016 CR-V. Happy customer!!! More
by Shuqueen2
Employees Worked With
January 08, 2016
Very satisfied customer here! We purchased our 2016 Hr-V on New Years Eve, the salesman Maurice Thomas was awesomely attentive, through and all around great guy to deal with.....an We purchased our 2016 Hr-V on New Years Eve, the salesman Maurice Thomas was awesomely attentive, through and all around great guy to deal with.....and as an added bonus we were able to walk into the showroom for the first time at 630 and drive off in our new car at 9 with a done deal! More
by Tracy710
January 04, 2016
Great experience at Ed Naplton dealership Sam was an excellent salesman. Extremely friendly, courteous and made every effort to get me the best car and the best deal for me. I did not buy a Sam was an excellent salesman. Extremely friendly, courteous and made every effort to get me the best car and the best deal for me. I did not buy a car the first time there but did end up buying a Honda Odyssey on the second visit. Russ did an excellent job too. He has a lot of patience and was very good at making the deal Thank you, Irene Doyle More
by Happy customer
December 31, 2015
very courteous salesman Very courteous salesman, not overly aggressive. He listened to what I asked and answered. Very smooth negotiation process I got out of there in less t Very courteous salesman, not overly aggressive. He listened to what I asked and answered. Very smooth negotiation process I got out of there in less than two hours which is great.thank you Peter czachor More
by hpikul
Employees Worked With
Piotr Peter Czachor
December 30, 2015
Great experience good customer service Never thought buying a car would be this easy thank you Moe ???? happy Honda days to the Honda family at Ed mapelton homes. Have a happy new year Never thought buying a car would be this easy thank you Moe ???? happy Honda days to the Honda family at Ed mapelton homes. Have a happy new year More
by Rob sonic
December 30, 2015
Excellent! Mr. Griffin was an excellent salesman. He was very patient and didn't give a single complaint, he was very welcoming, friendly, full of energy and ev Mr. Griffin was an excellent salesman. He was very patient and didn't give a single complaint, he was very welcoming, friendly, full of energy and even stayed 2 hours after his shift ended to make sure I had everything I needed to prepare to bring my new car home More
by connie73
Employees Worked With
December 11, 2015
Excellent service Maurice (aka Moe) was such a pleasure to work with, got me the best deal for my car. I had went to a bunch of other dealerships that were trying to us Maurice (aka Moe) was such a pleasure to work with, got me the best deal for my car. I had went to a bunch of other dealerships that were trying to use high pressure sales tactics, but Maurice and staff were kind and reasonable. I'm really happy with my Honda! Thanks again! More
by Linsey
Employees Worked With
December 11, 2015
2011 Chevrolet Ls Impala Maurice (aka Moe) was such a pleasure to work with, got me the beast deal for my car. We had went to a bunch of other dealerships, but Maurice and sta Maurice (aka Moe) was such a pleasure to work with, got me the beast deal for my car. We had went to a bunch of other dealerships, but Maurice and staff were kind and reasonable. I'm really happy with my Chevrolet! Thanks again! Moe More
by WBarnes
December 07, 2015
Good car buying experience Maurice is a great person to do business with made my first car buying experience fairly well. If you're in the market for a new or used vehicle come Maurice is a great person to do business with made my first car buying experience fairly well. If you're in the market for a new or used vehicle come see him! More
by lisamarie
December 02, 2015
ALL LIES!!!!! TOLD ME THEY REPLACED PARTS. BUT THEY NEVER ACTUALLY DID. I HAVE THE PROOF THEY DIDNT. AND SERVICE MANAGER SAID PARTS WERE NOT REPLACED!!!! LIES. TOLD ME THEY REPLACED PARTS. BUT THEY NEVER ACTUALLY DID. I HAVE THE PROOF THEY DIDNT. AND SERVICE MANAGER SAID PARTS WERE NOT REPLACED!!!! LIES. More
by kenealy2475
