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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,506 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,506 reviews
December 30, 2015
Great experience good customer service Never thought buying a car would be this easy thank you Moe ???? happy Honda days to the Honda family at Ed mapelton homes. Have a happy new year Never thought buying a car would be this easy thank you Moe ???? happy Honda days to the Honda family at Ed mapelton homes. Have a happy new year More
by Rob sonic
December 30, 2015
Excellent! Mr. Griffin was an excellent salesman. He was very patient and didn't give a single complaint, he was very welcoming, friendly, full of energy and ev Mr. Griffin was an excellent salesman. He was very patient and didn't give a single complaint, he was very welcoming, friendly, full of energy and even stayed 2 hours after his shift ended to make sure I had everything I needed to prepare to bring my new car home More
by connie73
Employees Worked With
December 11, 2015
Excellent service Maurice (aka Moe) was such a pleasure to work with, got me the best deal for my car. I had went to a bunch of other dealerships that were trying to us Maurice (aka Moe) was such a pleasure to work with, got me the best deal for my car. I had went to a bunch of other dealerships that were trying to use high pressure sales tactics, but Maurice and staff were kind and reasonable. I'm really happy with my Honda! Thanks again! More
by Linsey
Employees Worked With
December 11, 2015
2011 Chevrolet Ls Impala Maurice (aka Moe) was such a pleasure to work with, got me the beast deal for my car. We had went to a bunch of other dealerships, but Maurice and sta Maurice (aka Moe) was such a pleasure to work with, got me the beast deal for my car. We had went to a bunch of other dealerships, but Maurice and staff were kind and reasonable. I'm really happy with my Chevrolet! Thanks again! Moe More
by WBarnes
December 07, 2015
Good car buying experience Maurice is a great person to do business with made my first car buying experience fairly well. If you're in the market for a new or used vehicle come Maurice is a great person to do business with made my first car buying experience fairly well. If you're in the market for a new or used vehicle come see him! More
by lisamarie
December 02, 2015
ALL LIES!!!!! TOLD ME THEY REPLACED PARTS. BUT THEY NEVER ACTUALLY DID. I HAVE THE PROOF THEY DIDNT. AND SERVICE MANAGER SAID PARTS WERE NOT REPLACED!!!! LIES. TOLD ME THEY REPLACED PARTS. BUT THEY NEVER ACTUALLY DID. I HAVE THE PROOF THEY DIDNT. AND SERVICE MANAGER SAID PARTS WERE NOT REPLACED!!!! LIES. More
by kenealy2475
December 02, 2015
Incredibly Informative Was my first time buying a SUV in general and after searching for a SUV for about 2 weeks we came into Honda with a 'plan' which Maurice was all to wi Was my first time buying a SUV in general and after searching for a SUV for about 2 weeks we came into Honda with a 'plan' which Maurice was all to willing and able to help us figure out. Was really kind and courteous and answered a lot of questions while being as friendly as possible. If you're looking for a new vehicle I implore you! Look out for this guy he's your man!! More
by sonictracker
December 01, 2015
quick and easy! Quickest and easiest car buying ever. Thoroughly enjoyed working with Piotr! Very impressed with the selection of used and new cars, especially the co Quickest and easiest car buying ever. Thoroughly enjoyed working with Piotr! Very impressed with the selection of used and new cars, especially the competitive prices of the cars we were looking at. Thank you !!! More
by zalestds
Employees Worked With
Tony Chippas, Piotr Peter Czachor
December 01, 2015
would recommend Peter to anyone Peter czachor couldn't have been more helpful and informative when we purchased our new CR-V. He really went the extra mile to ensure our satisfaction Peter czachor couldn't have been more helpful and informative when we purchased our new CR-V. He really went the extra mile to ensure our satisfaction and continues to invite us to ask him any questions we may have about the vehicle. Would recommend Peter to anyone. More
by elonngo
Employees Worked With
Piotr Peter Czachor
December 01, 2015
Was dreading the experience; ended up enjoying it I was not looking forward to buying a new car but Maurice (Moe) Thomas made it an enjoyable experience. He was knowledgeable, courteous, and took the I was not looking forward to buying a new car but Maurice (Moe) Thomas made it an enjoyable experience. He was knowledgeable, courteous, and took the time to accommodate all of my questions even when he should have been going home. He made a point of introducing me to other members of the staff we encountered. I would not hesitate to recommend Moe and Ed Napleton Honda to anyone. More
by Kathy01
