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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,509 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,509 reviews
February 08, 2016
Customer service at its best! As a first time car buyer the whole experience can be scary, but Gerald made he whole experience plesent. He treated me like family and explained ever As a first time car buyer the whole experience can be scary, but Gerald made he whole experience plesent. He treated me like family and explained every thing really well. I look forward to coming back in the future! More
by Lilianazimbron
Employees Worked With
February 04, 2016
Unexpectedly Good! My plan was to test drive a 2016 Hondo CRV and Toyota RAV4. Maurice Thomas was so thorough in detailing the functions of the CRV I knew that was my ca My plan was to test drive a 2016 Hondo CRV and Toyota RAV4. Maurice Thomas was so thorough in detailing the functions of the CRV I knew that was my car. He showed the radio, Bluetooth, lights, gas switch, trunk, I mean everything, spare tire, how the key works. He had me sit in the back to show what the passenger ride was like. He was incredibly patient and took a not short test drive even looking at all the colors for me to choose which I liked best. He was interactive and personable without being pushy. I don't know if I got a good deal money wise or not but I think it was worth the money. This is the third new car I have purchased and the first Honda, and although the other experiences were good this was easily the best experience because of Maurice Thomas. More
by Yvonne
February 03, 2016
Best experince I purchased a 2015 Honda Civic. Maurice definitely had a lot to work with given my situation, but he made things happen and worked hard with finance c I purchased a 2015 Honda Civic. Maurice definitely had a lot to work with given my situation, but he made things happen and worked hard with finance company to get me a really great deal on my new car. I didn't believe I would walk out of there with a new car, but I did and I am very thankful. If you are looking for someone to work hard for you with getting you the best car deal, then Maurice is your guy!!! More
by krystal86
February 01, 2016
Totally Unexpected Experience I purchased a Honda Civic from Ed Napleton in 2008 - I also purchased again last month. This experience was like no other.. No high pressure sal I purchased a Honda Civic from Ed Napleton in 2008 - I also purchased again last month. This experience was like no other.. No high pressure sales tactics, straight talk with a vey professional attitude and a laid back demeanor. That was my experience with Mr. Thomas, who showed me the upmost courtesy and was able to answer all my questions with ease, making me feel secure in his knowledge and confident with my 2016 CRV purchase. Thanks Maurice More
by marymary
January 23, 2016
Fantastic Really and truly an easy experience. Wayne and Dave were incredibly great to work with - no hassling or bargaining- just the best prices and quick se Really and truly an easy experience. Wayne and Dave were incredibly great to work with - no hassling or bargaining- just the best prices and quick service. I would highly recommend this sales team and dealership. They go above and beyond to get the car you want at the right price! More
by Missy4
January 22, 2016
Excellent service!! Awesome service! Best car shopping experience ever! I would definitely recommend this dealership to family & friends and will return when I'm in the Awesome service! Best car shopping experience ever! I would definitely recommend this dealership to family & friends and will return when I'm in the market for another vehicle!! More
by SheritaBurt
Employees Worked With
Bob La Mantia, Mutaz Abualsamen, Chris Lammon
January 22, 2016
Great Service Department I have been a Honda owner for quite some time now and have been to several different Honda Dealers. I would say that this experience was the best. My I have been a Honda owner for quite some time now and have been to several different Honda Dealers. I would say that this experience was the best. My service Advisor Jason was very knowledgeable and didn't pressure me into getting anything my car may have needed. He explained everything and even showed me my dirty air filter. Some of the stuff he asked about I had done that day, the other stuff he said no problem here are the prices on your paperwork for next time. I like that! I felt like I actually had a choice and not just this is what you need now do it. I will always come to Napleton Honda and I will always make sure to see Jason. Thank You More
by John V
Employees Worked With
Jason Siler
January 18, 2016
My car buying experience Tony made for a great car buying experience. He was up front and offered comparables to help in my deciding to purchase my vehicle at Napleton Honda. Tony made for a great car buying experience. He was up front and offered comparables to help in my deciding to purchase my vehicle at Napleton Honda. During my time at Napleton I also worked with Steve. Both Tony and Steve were friendly and helpful throughout the entire process. I would highly recommend buying a car here and have no reservations working with Tony and Steve. More
by Ecook0329
Employees Worked With
Tony Chippas
January 13, 2016
Thanks for Garvey We were very impressed with Garvey's understanding and patience when we arrived at Napleton needed to replace our car. He did an amazing job of bring We were very impressed with Garvey's understanding and patience when we arrived at Napleton needed to replace our car. He did an amazing job of bringing the possible cars around for us to evaluable and drive. He arranged a very good price for us and was very efficient in getting a new car available for us that day. Napleton has an extraordinary employee in Garvey. Renny and Cathy More
by Ren
Employees Worked With
Garvey Jean-Simon
January 12, 2016
Overall great experience! Gerald was extremely patient and not to mention thorough , would not let me leave until he showed me every little detail of my new 2016 CR-V. Happy c Gerald was extremely patient and not to mention thorough , would not let me leave until he showed me every little detail of my new 2016 CR-V. Happy customer!!! More
by Shuqueen2
Employees Worked With
