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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,511 reviews

February 25, 2016

A super experience with G.G. and Ed Napleton Honda. Gerald Griffin was our salesman on the purchase of the 2016 Honda Fit that we made. We went to the dealer on Friday, looked at some vehicles and becau More

by Kata.H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you very much for sharing these comments, Kata.h..

February 19, 2016

Wonderful Experience!! Buying my new HRV-Mereida Rodriguez Mr. G.G was wonderful and personable. I hope I have the same energy when I reach my senior years. He was very patient and took the time to go over More

by Myl alegriias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Myl Alegriias, thank you for taking the time to leave us feedback.

February 08, 2016

Customer service at its best! As a first time car buyer the whole experience can be scary, but Gerald made he whole experience plesent. He treated me like family and explained ever More

by Lilianazimbron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you very much for sharing these comments, Lilianazimbron.

February 04, 2016

Unexpectedly Good! My plan was to test drive a 2016 Hondo CRV and Toyota RAV4. Maurice Thomas was so thorough in detailing the functions of the CRV I knew that was my ca More

by Yvonne
Friendliness
Recommend Dealer
Yes
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Yvonne, thank you for taking the time to leave us feedback.

February 03, 2016

Best experince I purchased a 2015 Honda Civic. Maurice definitely had a lot to work with given my situation, but he made things happen and worked hard with finance c More

by krystal86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you very much for sharing these comments, Krystal86.

February 01, 2016

Totally Unexpected Experience I purchased a Honda Civic from Ed Napleton in 2008 - I also purchased again last month. This experience was like no other.. No high pressure sal More

by marymary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 23, 2016

Fantastic Really and truly an easy experience. Wayne and Dave were incredibly great to work with - no hassling or bargaining- just the best prices and quick se More

by Missy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Wayne Thompson , Steve Ignowski
January 22, 2016

Excellent service!! Awesome service! Best car shopping experience ever! I would definitely recommend this dealership to family & friends and will return when I'm in the More

by SheritaBurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob La Mantia, Mutaz Abualsamen, Chris Lammon
January 22, 2016

Great Service Department I have been a Honda owner for quite some time now and have been to several different Honda Dealers. I would say that this experience was the best. My More

by John V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Siler
January 18, 2016

My car buying experience Tony made for a great car buying experience. He was up front and offered comparables to help in my deciding to purchase my vehicle at Napleton Honda. More

by Ecook0329
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Chippas
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