Ed Napleton Honda in Oak Lawn

Very knowledgeable service department! At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but l At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but live in Oak Lawn. I was in a hurry one day and went in to Napleton for an oil change and I'm glad that I did. I was very relieved to see Jason working here. I would always see him at a previous dealer and was worried when he had left. Jason recognized me and took care of me right away. Because of Jason I have given Napleton another chance and am now a valued customer. Keep it up. More

Gerald Griffin is the BEST! It was a pleasure working with Gerald Griffin! He is very professional, courteous, patient, and efficient. Despite my difficult situation he still man It was a pleasure working with Gerald Griffin! He is very professional, courteous, patient, and efficient. Despite my difficult situation he still managed to get me in a new accord! Thanks so much Mr. Griffin! More

SUPERIOR CUSTOMER SERVICE!!! Gerald was FANTASTIC! From the time I arrived at Ed Napleton Honda and Mr. Gerald Griffin ("GG") approached me with a kind smile and greeting, I wa Gerald was FANTASTIC! From the time I arrived at Ed Napleton Honda and Mr. Gerald Griffin ("GG") approached me with a kind smile and greeting, I was being blessed moment by moment!. GG provided superior customer service, and he had a way on making you feel relaxed. He was also very knowledgeable about the vehicle I was interested in purchasing. And though my credit was not the best, I was able to buy the vehicle I wanted, with a payment I could afford. Now, I am riding in my new HRV-EX and enjoying every moment of it!!! More

Fast and Friendly It has been a pleasure to buy my new Honda from Ed Napleton Honda!! They took their time in finding the right car and broke down the financing in easy It has been a pleasure to buy my new Honda from Ed Napleton Honda!! They took their time in finding the right car and broke down the financing in easy terms big thanks to Tony M. Id recommend them to everyone. More

Wayne Thompson was great! I was looking for a used Chevy Tahoe nationwide and finally found the one with all the options I wanted at Ed Napleton Honda. Wayne Thompson helped m I was looking for a used Chevy Tahoe nationwide and finally found the one with all the options I wanted at Ed Napleton Honda. Wayne Thompson helped me through the process and was very attentive for a buyer that was coming from across the country. His manager Tony was great as well. These guys really did a great job. More

GREAT SERVICE!! The customer service I received was great and it was a smooth transaction! I wasn't expecting to buy a car that day but after seeing what they could d The customer service I received was great and it was a smooth transaction! I wasn't expecting to buy a car that day but after seeing what they could do for me I couldn't pass it up. Thanks! More

FANTASTIC MY SALESMAN Mutaz WAS DELIGHTFUL, KNOWLEDGEABLE AND VERY EFFICIENT.IT WAS A GREAT EXPERIENCE AND I LOVE MY NEW CAR. I AM A LONG TIME CUSTOMER SO I KNE MY SALESMAN Mutaz WAS DELIGHTFUL, KNOWLEDGEABLE AND VERY EFFICIENT.IT WAS A GREAT EXPERIENCE AND I LOVE MY NEW CAR. I AM A LONG TIME CUSTOMER SO I KNEW THE SERVICE DEPARTMENT WAS GREAT. NICE TO SEE THE SALES STAFF IS TOO. More

Bar None, The Best!!!! The customer service I received from the dealership was impeccable. From DeeDee who connected me with Dave who found my car to Moe who drove me car f The customer service I received from the dealership was impeccable. From DeeDee who connected me with Dave who found my car to Moe who drove me car from DeKalb and to Johnny who gave me a great price. They all went above and beyond their call of duty. Moe gave me all the information I needed on my HR-V. He also drove me to Chase to get my check and patiently waited until the transaction was done. He answered all my questions and made my car buying experience one to remember. I'm glad I found this awesome team of people!!! Thank you for my car! More

Mr. G and the team at Ed Napleton Honda are awesome! Went shopping for a new car for my mom this weekend. She is on a limited budget but needed a new car because hers was totaled in an accident. Mr. G to Went shopping for a new car for my mom this weekend. She is on a limited budget but needed a new car because hers was totaled in an accident. Mr. G took the time to show us the best option for her, walked us around the facility so we knew where everything was and worked hard with finance manager to get us a deal that was doable for my mom. He didn't quit till we were satisfied. He literally spent hours with us and didn't try to rush us out, even though we were still finalizing things after they had closed. I would definitely recommend Mr. G and Napleton Honda to anyone looking for a new car. More

Very Bad Experience I was excited to purchase a very low mileage used CR-V. Got what I thought was a good deal and spent a few hours at the dealership finishing paperwor I was excited to purchase a very low mileage used CR-V. Got what I thought was a good deal and spent a few hours at the dealership finishing paperwork and signing. Several days later, I got a call telling me I needed to re-sign papers due to an error. So, re-sign I did. A few days pass, I get another call and I have to re-sign the papers again because there is another error and they have now lost the down payment check I gave them so they need a new check. Now, I'm getting wary of the whole thing! I re-sign again, but they don't ask again for another check so I don't give it to them. A few days later, guess what? Another error, I need to re-sign AGAIN and they need that new check. They knocked off $100.00 from the downpayment for my troubles. I re-sign for the final time and give them a new check. I think all is finally well. A month later, I get a nasty collection notice in the mail telling me I owe $100.00 from the downpayment. Are you serious? I send them a nasty letter back reminding them that they gave me the $100 discount. Didn't hear a word from them. Finally 2 weeks later, I called to make sure they got my letter. They got it and removed the collection activity. Would have been nice if they had actually acknowledged my letter. Craziest car buying experience I have ever had. Sadly, the whole experience was so frustrating that I now feel annoyed every time I drive the car. I won't ever return to Napleton. More