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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.9
1,506 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,506 reviews

May 31, 2016

Great Experience!! Tony was fantastic!! Quick and easy transaction from start to finish!!! This was by far the best car buying experience I have ever had. Tony was able to get me into the e More

by Wendy Villarreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Chippas, Kevin Radakovits, Derek Urban
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, Wendy Villarreal, for reaching out to us. Your opinion plays an integral part in our customer service.

May 27, 2016

Very happy Gerald was extremely personable! In the past dealing with salesmen can be quite a headache but not with Gerald. I am very happy with my purchase! I wo More

by Lovin the Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Martisek
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks Lovin The Honda, for leaving us this response.

May 17, 2016

Horrible service This dealership is disgusting. They sold me a lemon. When I traded the car in and went through the proper steps to request reimbursement for an added More

by Lauren mason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Lauren Mason, we regret that you had a negative experience with us, but are glad you brought this to our attention.

May 15, 2016

Great Car-Even Better Price-Superior Customer Service!!! I received the best deal on my "almost new" Pre-Owned Lincoln MKZ at Ed Napleton Honda in Oak Lawn. This is the second time I purchased from this dea More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Chippas
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the feedback, Maureen. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.

May 12, 2016

Great Buying Experience! I just stopped in to check out a used Mustang, and ended up taking a test drive. Wayne was very helpful, and and not pushy at all. He pulled up the c More

by -Mustang-
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Thompson
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, -mustang-, for reaching out to us. Your opinion plays an integral part in our customer service.

May 11, 2016

Superb Service!! Gerald was excellent at providing the best customer service. We came in with several questions and he had an answer for all of them. We purchased a More

by Alex Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks Alex Ramos, for leaving us this response.

April 27, 2016

Issa and Tony provided great service! We came to the dealership expecting to look at one car we saw online but found another on the lot that was even closer to what we were looking for. T More

by Rebecca Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Chippas, Issa Haddad
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the feedback, Rebecca Young. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.

April 27, 2016

Happy Customer Gerald Griffin went above and beyond to find us the exact Honda that we were looking for. He was very helpful throughout the whole progress. I can't p More

by hernandez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks Hernandez1, for leaving us this response.

April 16, 2016

Good service for a change I just want to say thanks to Samuel Day for a great experience by far the best buying experience I have ever had?? More

by zyxder22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Urban
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, Zyxder22, for reaching out to us. Your opinion plays an integral part in our customer service.

April 10, 2016

Great guys to do business with! I was looking for a new (to me) car and found a likely candidate here. Rafael was very thorough and easy to work with. They were prepared to make a de More

by rklein99
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Cartagena, Jr.
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Rklein99, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.

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