Ed Napleton Honda in Oak Lawn

Samuel Day Jr. I purchased 2 cars with Samuel Day , always been there for me . He knows his job and do all to accommodate . Well done Samuel Day Jr.Thanks I purchased 2 cars with Samuel Day , always been there for me . He knows his job and do all to accommodate . Well done Samuel Day Jr.Thanks More

Best salesman ever was Samuel Day, Jr. My salesman Samuel Day was very professional, knowledgeable, and funny. He made my buying experience the best one ever. He is went out of his way. My salesman Samuel Day was very professional, knowledgeable, and funny. He made my buying experience the best one ever. He is went out of his way. More

Snake in the grass a friend and I went to look at a 3 yr old cadillac ats here.. called to verify the car was still there since it was at least an hours drive. confirmed a friend and I went to look at a 3 yr old cadillac ats here.. called to verify the car was still there since it was at least an hours drive. confirmed it was and requested they pull it up front to look at it when we got there. left his name with them and number as well. we got there a little over an hour later and when we arrived the car was occupied and then taken out for a test drive but someone else. so we got a salesman named Slim and started talking about the car. about 15 minutes later the car came pulled back into the lot and the driver collected his family and left the premisis. Bill took the car for a test drive and decided to work a deal with them.. after the salesman went to talk to his manager for 10 minutes I went out to look over the car..[after reading the car fax.] Carfax report stated it had 1 tire replaced last year. its a all wheel drive car. normaly all tires are replaced at once if the car has over 15 to 20 thousand miles on the tires. I went to the car in the lot and noticed 1 tire had a buldge on the sidewall. went back in and told bill about it. also that that rim has a good gouge on the side of the mag wheel. along with 2 other tires that had rim couges in them. when slim came back bill informed him about the tire and rims and we walked back out to look at it. went back in and was presented with the contract to sign.. questioned three charges on the contract, the one I remember was a freight charge of over $500 to have it brought in from new York.. Slim went to get answers as to what the three charges where and then came back in less than 3 minutes and told Bill the car was sold. seems the person who test drove it when we pull in came back and bought it out from under Bill. personaly that's shady business. didn't even offer Bill a chance to match the offer. realy crappy way of doing business. Don Elmore More

Great deal Great Salesman I came in and created my deal very simple easy process. Would definitely recommend Sam Bader. He was patient, helped me get a freat deal. I came in and created my deal very simple easy process. Would definitely recommend Sam Bader. He was patient, helped me get a freat deal. More

Best customer service representative ever! In search of buying our second Honda, I had gone back to the first dealer I purchased from a few years ago. I ending up leaving after 1 1/2 hours due In search of buying our second Honda, I had gone back to the first dealer I purchased from a few years ago. I ending up leaving after 1 1/2 hours due to awful service, i.e. could not get a straight answer on what inventory they had available; was told there was a sale ending tonight (there was no special sale), and other "pushy" tactics to buy right then. Stopped in another area Honda Dealer and the sales person was nice but obviously did not want to take the time unless we were buying that day. Took the time to drive to Ed Napleton Honda and was thrilled to be greeted by Mutaz Abualsamen. This young man took the time to know exactly what our wants and needs were and how he can meet them; knew everything about each car we were interested in - without consulting any one or any device. Service, finance and any other person we encountered were great. Absolutely no complaints! More

Great experience Great dealer, everyone was very helful and friendly. Sale person, Ali Diab when above and beyond to help me get what I wanted. I would definitely re Great dealer, everyone was very helful and friendly. Sale person, Ali Diab when above and beyond to help me get what I wanted. I would definitely recommend this dealer. More

A Thompson I have been a customer of Ed Napelton Honda since 2010, I would not go to any other Honda dealership. My customer service experience has been great f I have been a customer of Ed Napelton Honda since 2010, I would not go to any other Honda dealership. My customer service experience has been great for 6 years. Any problems I have had with my vehicles have been resolved immediately by the staff. My family has also purchased several vehicles from Ed Napleton and we are all pleased with the customer service provided by our salesman Gerald Griffin. More

Gerald to the Rescue I previously walked into the dealership and wasn't pleased with the sales rep that I encountered on that day and almost went elsewhere due to his igno I previously walked into the dealership and wasn't pleased with the sales rep that I encountered on that day and almost went elsewhere due to his ignorance and lack of customer service. Gerald was able to regain my trust as a client and make me feel as if my business was of value. He really paid close attention to details and was able to meet my needs. I am pleased with the service that I have received thus far and Gerald also checks in on me just to see how things are going. I can appreciate the small things like an email or a phone call. I have recommended him to a few people who are in the market for a new car. Thank you Gerald for making my experience as smooth and seamless as possible. More

Awesome First Car Buying Experience This dealership is great. This was my first car buying experience and the dealership really worked with me and made everything very easy. I was buying This dealership is great. This was my first car buying experience and the dealership really worked with me and made everything very easy. I was buying from out of state and made one trip to the dealership before I bought the car. I had the pleasure of working with Samer Gigis and I couldn’t ask for a more friendly and helpful car salesman. He was able to work with me to make the finances work for my situation. Samer was easily available to me throughout the whole car buying experience and very knowledgeable and walked me through the whole buying process. If you are thinking of going to this dealership I would highly recommend asking for Samer, he will make the whole experience easy and enjoyable. More