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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.9
1,506 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,506 reviews

January 18, 2017

I got a new used car JP was great and provided the best customer service. This is not a creepy dealership. They are helping all people. Great job! Yes I will share with f More

by Tabbys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP
Jan 19, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the feedback, Tabbys. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.

January 16, 2017

Great people, great service! Candice and John are both professional and hold their service to the highest of standards. They are kind and helpful, always wanting to ensure their c More

by AmeeraO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Noodwang
Jan 17, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for leaving us this response. Wishing you a great day until the next time we meet.

Jan 19, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the great review

January 10, 2017

Wonderful buying experience In general from my experience going to buy a car is like going to the dentist. However, I have a surprisingly wonderful experience working with thi More

by Bhorowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ignowski
Jan 12, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for leaving us this feedback. We're glad to hear you had such an excellent experience working with Gerald in the purchase of your new vehicle. Wishing you a great day until the next time we meet!

Jan 19, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you for the 5 Star review!! We greatly appreciate your business and look forward to assisting you in the future.

December 31, 2016

Great Experience!!!! I was very impressed with my experience at Ed Napleton Honda in Oak Lawn, I haven't bought a car in a long time and Sam Bader took FANTASTIC care on More

by NinaDub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Martisek, Deedee Rauba
Jan 19, 2017 -

Ed Napleton Honda in Oak Lawn responded

You really made our day today.

December 23, 2016

Great service! The staff and all employees were courteous and helpful. I felt they went above and beyond their duties. I left very happy and will return because of t More

by Dodeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Noodwang
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, Dodeh, for reaching out to us. Your opinion plays an integral part in our customer service. You really made our day today.

December 17, 2016

Best Dealership My son and I had the best experience this evening....been looking for months for a car...so we went to Napoltan Honda ..well they had what we wanted.W More

by maxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2016 -

Ed Napleton Honda in Oak Lawn responded

Mr and Mrs Johnson, Merry Christmas !!! I'd like to personally thank you for your purchase, as well as thank you for taking the time to leave us a nice review. Gerald is one of the finest men that I've ever had the pleasure of working with. We always strive to be the best. Please don't forget to tell your friends a family about your experience here. Thank You, Tony Chippas Sales Manager Ed Napleton Honda of Oak Lawn

December 14, 2016

Bought Ridgeline Truck Steve Ignowski I bought my new 2017 Ridgeline Truck from Napleton Honda from Phoenix Arizona. Steve Ignowski their General Manager took care of EVERYTHING. He not o More

by Arizona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ignowski
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, Arizona, for reaching out to us. Your opinion plays an integral part in our customer service.

December 12, 2016

Gerald Griffin is the best. Every experience at Napleton is great because of my salesman Gerald. He is so thoughtful and professional. He provided great training on how to operat More

by Debra Marillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Debra Marillo, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.

December 10, 2016

Waste of time! They do not honor the quote that they give you and they try to scam you by adding additional fees to the price. TERRIBLE CUSTOMER SERVICE! Will be ta More

by Honda Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Syriani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Ondo, Mutaz Abualsamen, Piotr Peter Czachor, Kathy Perales
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Honda Girl, we regret that you had a negative experience with us, but are glad you brought this to our attention.

December 10, 2016

Nex day So happy with my experience yesterday Last night I came in to purchase a 2015 civic ex pre owned walked out purchasing a 2017 Honda accord sport the s More

by PolishConstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Ondo, Tony Martisek, Piotr Peter Czachor
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Polishconstruction, thank you for taking the time to leave us feedback.

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