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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,506 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,506 reviews
November 30, 2017
Best car buying experience After a car accident, I was looking to buy a new car. I worked with Tony in Used Cars and Sam (salesman). Both of them were outstanding! We drove 5 ho After a car accident, I was looking to buy a new car. I worked with Tony in Used Cars and Sam (salesman). Both of them were outstanding! We drove 5 hours to get our new vehicle and we couldn't be happier. From the very first phone call to driving off the lot in our new car, service was top notch. Thank you for the wonderful new car and experience! We will definitely be buying again!! More
by Jenlinn23
November 28, 2017
regular maintenance I have always had my car serviced here. I also purchased my car here as well. I was recommended to Ed Napleton Honda in Oak Lawn by someone I did not I have always had my car serviced here. I also purchased my car here as well. I was recommended to Ed Napleton Honda in Oak Lawn by someone I did not know. I came here to buy my 2004 Honda Accord and have been very pleased with the service. Terry Niksic has been my service writer for all, but a few visits. He is always professional and courteous and is very good at what he does. More
by mercel929
Employees Worked With
Terry Niksic
November 26, 2017
Customer service Very professional and and through. He addressed every concern and was patient while I expressed my interest. GG made my experience extremely pleasant. Very professional and and through. He addressed every concern and was patient while I expressed my interest. GG made my experience extremely pleasant. I’d definitely recommend him for future business to others More
by Shar75
Employees Worked With
November 26, 2017
Excellent Salesman Gerald Griffin is one of the finest car salespersons I have dealt with. He is thorough, professional, really knows his Hondas, and a true gentleman. Gerald Griffin is one of the finest car salespersons I have dealt with. He is thorough, professional, really knows his Hondas, and a true gentleman. He made the whole car-buying process as smooth as can be expected and helped us keep our sense of humor. We had such a good experience with him the first time, that we asked for him again this weekend. He is the only salesperson I would go to at Napleton Honda in Oak Lawn. Always goes above and beyond and makes people feel comfortable. Thank you Gerald for another great experience. More
by J. Murphy
Employees Worked With
November 25, 2017
Great dealership to work with Purchasing from Ed Napleton in Oak Lawn was a great experience. Tony Chippas and Mel Morina were friendly, helpful, knowledgeable and willing to work Purchasing from Ed Napleton in Oak Lawn was a great experience. Tony Chippas and Mel Morina were friendly, helpful, knowledgeable and willing to work within our budget. The entire process from researching online, to the in-store experience and post-purchase follow-up was a breath of fresh air. I highly recommend this location. Ask for Tony and Mel! More
by MattO35
Employees Worked With
Mel Morina, Richard Smith, Tony Chippas
November 25, 2017
Satisfied Customer - Outstanding Salesman The Salesman Gerald Griffin has such nice personality, and sense of humor, which goes a long way when spending your money. He will try to accommodat The Salesman Gerald Griffin has such nice personality, and sense of humor, which goes a long way when spending your money. He will try to accommodate you any way, he can. A truly nice Salesman More
by MIsspat62
Employees Worked With
Other Employees :
COOPER -Parts, Steve Ignowski, Russ Ondo, Terry Niksic, David Sobczak, Candice Noodwang
November 21, 2017
Best customer service ever Both my husband and I found that it was the best service we have ever had. We have owned more than a few cars in our lives -And have a bit I’ve exp Both my husband and I found that it was the best service we have ever had. We have owned more than a few cars in our lives -And have a bit I’ve experienced base this comment time. In the moment we walked into the door the attention the courtesy, through the whole process was just above and beyond what we’ve ever had before. More
by Laura
Employees Worked With
NEL He also deserves a five star rating , Tony Chippas, Tony Martisek, Deedee Rauba
November 20, 2017
Excellent SERVICE I was looking for a nice car for my son. MJ was able to find the exactly what I was looking for and at the price I wanted. Would highly recommend wo I was looking for a nice car for my son. MJ was able to find the exactly what I was looking for and at the price I wanted. Would highly recommend working with him. More
by Sheree B
Employees Worked With
Steve Ignowski, Mutaz Abualsamen
November 17, 2017
Great service for a great car I was looking for a nice preowned car when I walked into Ed Napelton Honda. After a brief conversation, Eli met us outside and immediately showed me e I was looking for a nice preowned car when I walked into Ed Napelton Honda. After a brief conversation, Eli met us outside and immediately showed me exactly what I asked for. We were able to test drive the cars in which I had the most interest quickly. I was also given some time to converse with my dad in between drives. I appreciated Eli for his direct, real, and timely work he did with us. He was honest with all the facts and allowed me to make my own decision. Later, Tony Chippas helped me to secure a good price for the car. I am very happy with my 2016 Hyundai Elantra! Thanks Ed Napelton Honda! More
by Tori Burden
Employees Worked With
Tony Chippas, Eli Yacoub, Frank Alramli
November 15, 2017
Easy peasy Just bought my 2018 CRV EXL from where I live in Pittsburgh. Ed & his staff made the arduous process of buying a car very easy & stress free. I got Just bought my 2018 CRV EXL from where I live in Pittsburgh. Ed & his staff made the arduous process of buying a car very easy & stress free. I got honest, straight answers and the deal was done in 24 hours. Russ was wonderful to deal with and kept in touch with any questions or concerns. Steve actually drove the car right to my door ! A totally positive experience. More
by Jess
Employees Worked With
Russ Ondo, Stephen Finnerty
