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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,511 reviews
January 23, 2018
Hustle-free transaction GG was helpful and honest. Laid out our financial options without being pushy. Im sure I will be coming back with my teens in a few years from now. GG was helpful and honest. Laid out our financial options without being pushy. Im sure I will be coming back with my teens in a few years from now. More
by Ritchie Q
January 18, 2018
Been a customer for over 10 years! I met GG over 10 years ago when I purchased my first car. He was extremely patient and kind with guiding me through this process. Since then, he has n I met GG over 10 years ago when I purchased my first car. He was extremely patient and kind with guiding me through this process. Since then, he has never missed my birthday or important milestone in my life. I will only purchase my cars from GG and highly recommend him to anyone looking to buy. More
by Chiymelle
Employees Worked With
January 18, 2018
Everyone was very friendly I've dealt with car salesman and managers before and couldn't wait to leave. Issa and Tony We're very professional and not pushy, they made purchasin I've dealt with car salesman and managers before and couldn't wait to leave. Issa and Tony We're very professional and not pushy, they made purchasing the vehicle easy and I really have not given it a second thought. Thanks again guys! More
by KosII
Employees Worked With
Tony Chippas, Issa Haddad
January 18, 2018
Terrible experience with General Manager Steve I was sold a defective car. Which dealership new about. It had to do with acid etched in the glass on all the windows.Replaced Windows with off market I was sold a defective car. Which dealership new about. It had to do with acid etched in the glass on all the windows.Replaced Windows with off market glass and did damage to car in the process. Car still not fixed. More
by Cargirl december14
Employees Worked With
Steve Ignowski, David Sobczak
January 18, 2018
Best vehicle purchase Friendly & warm atomosphere. I was pleased my salesman Stephen Dahlke explained all my vehicle’s equipment- Finance person Mary Moniuszko was pleasant Friendly & warm atomosphere. I was pleased my salesman Stephen Dahlke explained all my vehicle’s equipment- Finance person Mary Moniuszko was pleasant & helpful with my daughter who was a first time buyer- I definitely would recommend this dealership to my family and friends. Thank you guys so much I give u 👍👍 More
by wioletacabral
Employees Worked With
Mary Moniuszko, Stephen Dahlke
January 14, 2018
Fast easy sale Everything went fast & simple. I knew the car I wanted & was in & out in 3 hours from start to finish. Great experience. I will definitely pick Naplet Everything went fast & simple. I knew the car I wanted & was in & out in 3 hours from start to finish. Great experience. I will definitely pick Napleton next time I am looking for a car. More
by dlb1031
Employees Worked With
Piotr Peter Czachor
January 13, 2018
Smooth buying experience! We were looking for a decent deal on a good, reliable car for going away son. Keith Stadler and Tony Chippas helped us on get a 2015 Civic w/ very lo We were looking for a decent deal on a good, reliable car for going away son. Keith Stadler and Tony Chippas helped us on get a 2015 Civic w/ very low mileage and smooth financing! More
by Al Perez
Employees Worked With
Keith Stadler, Tony Chippas
January 12, 2018
My experience at Napleton I'd like to thank Christian Buczac and Tony Chiapas for allowing me to have a great experience in purchasing my used car . They allowed me to make my I'd like to thank Christian Buczac and Tony Chiapas for allowing me to have a great experience in purchasing my used car . They allowed me to make my own decision without any pressure we were able to negotiate and come to a very fair deal thanks again I'm sure we'll be doing more business in the future. More
by 07honda
Employees Worked With
Tony Chippas, Christian Buczak
January 12, 2018
Outstanding Buying Experience Tony Chippas and Keith Stadler were part of an outstanding buying experience in purchasing a used vehicle. I would visit this dealership again to purc Tony Chippas and Keith Stadler were part of an outstanding buying experience in purchasing a used vehicle. I would visit this dealership again to purchase a car. Bill More
by Bill K
Employees Worked With
Tony Chippas, Deedee Rauba
January 10, 2018
Gerald Griffin / GG Gerald Griffin is the best!! My family has purchased 2 cars from him. My husband specifically looks for him every time we go to the Napleton Honda dea Gerald Griffin is the best!! My family has purchased 2 cars from him. My husband specifically looks for him every time we go to the Napleton Honda dealership. Customer service is outstanding. He listens to customers wishes and guides them through. He will not let you leave the parking lot with your new vehicle without making sure you understand all of its features!! He does extra miles for his customers. More
by Maggie
Employees Worked With
