Ed Napleton Honda in Oak Lawn

trick people to go there I understand it is the end of the month, and every dealership wants to attract more people to come. However, Ed Napleton Honda tricked the customers t I understand it is the end of the month, and every dealership wants to attract more people to come. However, Ed Napleton Honda tricked the customers to come. They called them and agreed their price. When they really arrived the dealership, the dealer did not want to sell the car to them. During the phone call, the customer clearly asked if it means they can pay this amount of money and bring the car home. That total price includes license plate, document fee, and tax. The dealer said yes for several times for confirmation. The dealership is not trustworthy. They definitely could check the phone record of the conversations, but they just denied that they said that in the call. I have communicated with a few dealerships, but Ed Napleton Honda made me very disappointed. I cannot use any words to describe how mad I was when I drove one hour to there after the call from the liar. More

worse liar I have ever met, waste time! We did test drive on Tuesday, the price was not we wanted, so we left. Then, the manager called us on Thursday, we discussed the final price. We did n We did test drive on Tuesday, the price was not we wanted, so we left. Then, the manager called us on Thursday, we discussed the final price. We did not make the deal. On Saturday, the dealer Sean called us. He was asking if there was anything he could help us. We told him, yes, if he can offer us the final price that we offered before. He asked, what is your final price. We asked him to check the document because we wrote it on the paper. After few minutes, he called back, said yes, he can do that for us and ask when we would come. We confirmed the final price with him, and we told him that we need to think about that. Then, we called him within few minutes said that we are going to come within an hour, at the same time, we did confirm the final price with him again, and he said yes. We drove one hour to the dealership. They let us wait for an hour and a half, and they showed us the car we wanted. We asked Sean if he is the manager, he answered yes! (in fact, we cannot find him on the list of the managers on their website after we back home. He is the sale.) They brought us a document, it was the price that they offered to us previously, it was not the one we confirmed in the phone call. It was such waste time. If this dealership called you after you did your test drive, PLEASE DONT GO, THEY WON'T SALE IT TO YOU!!!!!THEY ARE LIAR!!!!!THEY JUST WANT YOU GO THERE!!!! More

Best Dealership experience Ever!!!!!! I had the best experience ever. Sam Bader was so great. He explained things to my husband and I that we didn't know or even understand. Even though we I had the best experience ever. Sam Bader was so great. He explained things to my husband and I that we didn't know or even understand. Even though we can in pre-approved already Tony Chippas searched until he got us a better deal, I am so glad that I came in contact with these two last night. Also I want to say thank you to the guy in the back office. I am not sure of his name but he gave us a great deal on our warranty also. I left out of there not going over my budget a month that I set before coming. Thanks to you guys my experience was the best ever!!!!!!! More

Inpulse with peace of mind. After car shopping for 5 months, I had Finally decided to bite the bullet and settle on a Honda. Unsure of which car I would want, I went to Napelton After car shopping for 5 months, I had Finally decided to bite the bullet and settle on a Honda. Unsure of which car I would want, I went to Napelton Honda after work. I worked with Eli, Sam and Johnny and walked away feeling like family with a beautiful new Accord. I would Recommend these gentleman to anyone and I hope to continue doing business with them. More

Best car buying experience ever Sam Bader at Ed Napleton and Tony Chippas, the Sales Manager, were fantastic. I was looking for a new car, but ended up getting a used one that met my Sam Bader at Ed Napleton and Tony Chippas, the Sales Manager, were fantastic. I was looking for a new car, but ended up getting a used one that met my needs. Sam and Tony took the time to understand what I wanted. I shopped around, and they were the most professional people I dealt with. No pressure to close a deal like at other dealerships in the area. Great experience and wonderful car. More

Hustle-free transaction GG was helpful and honest. Laid out our financial options without being pushy. Im sure I will be coming back with my teens in a few years from now. GG was helpful and honest. Laid out our financial options without being pushy. Im sure I will be coming back with my teens in a few years from now. More

Been a customer for over 10 years! I met GG over 10 years ago when I purchased my first car. He was extremely patient and kind with guiding me through this process. Since then, he has n I met GG over 10 years ago when I purchased my first car. He was extremely patient and kind with guiding me through this process. Since then, he has never missed my birthday or important milestone in my life. I will only purchase my cars from GG and highly recommend him to anyone looking to buy. More

Everyone was very friendly I've dealt with car salesman and managers before and couldn't wait to leave. Issa and Tony We're very professional and not pushy, they made purchasin I've dealt with car salesman and managers before and couldn't wait to leave. Issa and Tony We're very professional and not pushy, they made purchasing the vehicle easy and I really have not given it a second thought. Thanks again guys! More

Terrible experience with General Manager Steve I was sold a defective car. Which dealership new about. It had to do with acid etched in the glass on all the windows.Replaced Windows with off market I was sold a defective car. Which dealership new about. It had to do with acid etched in the glass on all the windows.Replaced Windows with off market glass and did damage to car in the process. Car still not fixed. More

Best vehicle purchase Friendly & warm atomosphere. I was pleased my salesman Stephen Dahlke explained all my vehicle’s equipment- Finance person Mary Moniuszko was pleasant Friendly & warm atomosphere. I was pleased my salesman Stephen Dahlke explained all my vehicle’s equipment- Finance person Mary Moniuszko was pleasant & helpful with my daughter who was a first time buyer- I definitely would recommend this dealership to my family and friends. Thank you guys so much I give u 👍👍 More