Ed Napleton Honda in Oak Lawn

Best Buying Experience!! I want to thank David Reiser for making the purchase of my new Cr-v a true pleasure. From the initial call in to confirm my vehicle was available to I want to thank David Reiser for making the purchase of my new Cr-v a true pleasure. From the initial call in to confirm my vehicle was available to making the numbers I wanted happen. I will highly advise all my family, friends and business associates to make Dave their main point of contact for their next vehicle purchase. More

Quick and Responsive Dealership Experience. I was referred by an acquaintance to contact Gerald Griffin at Ed Napelton while I was in the process of looking for a new SUV, Best suggestion that I I was referred by an acquaintance to contact Gerald Griffin at Ed Napelton while I was in the process of looking for a new SUV, Best suggestion that I received!!! I live in Oak Forest so was just staying close to home in the South Suburbs and looking at several brands and Dealers. I figured I might as well Drive "up North" and check out Ed Napelton and Gerald also. I was treated as a serious buyer, yet nothing was pressured or pushy. On the Test Drive, Gerald explained the features of the Honda CR-V and showed me around the vehicle before we took it anywhere, then he highlighted its inside features while we drove. I knew the Ballpark $ I had to be in, I told Gerald where I was in the Process of looking/buying and he tried to make things happen. I left the Dealership that evening figuring I would make a final decision in the next few days. Gerald called me the next morning and said he reviewed things with Management and they came up with a new number for me to consider. I was actually headed to a competitor Brand that morning considering finalizing their deal that day. Honda was competitive But it was Gerald's approach and follow up that morning that finalized to me that the Deal should instead happen at Napelton. I told Gerald I would make their Deal that Day and see him in a few hours. He had the Vehicle waiting for me when I got there. Gerald and the Management group at Napelton (Richard Smith in Finance did a great job going thru all the options that were available to complete the Deal) in Oak Lawn made it worth the trip "up north" and swung the Honda CR-V to be Our new SUV. Gerald is "Da Man". Don McC More

Best used car Manager and dealership!! Tony Chippas was the absolute best! He was so helpful and patient with me while I decided on my new car. I have never had a negative experience at Tony Chippas was the absolute best! He was so helpful and patient with me while I decided on my new car. I have never had a negative experience at Ed Napleton Honda in Oak Lawn! Everyone is great and very helpful! It is not your typical dragged out experience! They are very quick and efficient. Which I appreciate, always running short on time. All of the guys are great! I’m always greeted promptly! Each time they make sure I understand everything I am signing for and agreeing to. I would highly recommend this dealership to anyone! More

Outstanding Service G Griffin has been my families salesman since 2009. He has been helpful and accommodating with our vehicle needs. G Griffin has sold four vehicles t G Griffin has been my families salesman since 2009. He has been helpful and accommodating with our vehicle needs. G Griffin has sold four vehicles to myself not counting the other vehicles the family has purchased. He also takes the time to follow up with you about your purchase. I would highly recommend this dealership to others. More

Great Dealership & Excellent Service! We came to Honda and was greeted by MJ. He turned out to be the right salesman for us! Not only is he very knowledgeable, he is very personable too. We came to Honda and was greeted by MJ. He turned out to be the right salesman for us! Not only is he very knowledgeable, he is very personable too. He was very patient in helping us find the right car for our daughter. We purchased a 2016 Honda Civic and have not regretted it since. MJ has gone above and beyond to make sure we were happy customers and he was so pleasant to work with. Even when we couldn't figure out a couple of things on our own we brought the car back and he happily showed us how to work it. If you're in the market for a car, we highly recommend you coming in to see MJ, you will not be let down. He is top notch! More

trick people to go there I understand it is the end of the month, and every dealership wants to attract more people to come. However, Ed Napleton Honda tricked the customers t I understand it is the end of the month, and every dealership wants to attract more people to come. However, Ed Napleton Honda tricked the customers to come. They called them and agreed their price. When they really arrived the dealership, the dealer did not want to sell the car to them. During the phone call, the customer clearly asked if it means they can pay this amount of money and bring the car home. That total price includes license plate, document fee, and tax. The dealer said yes for several times for confirmation. The dealership is not trustworthy. They definitely could check the phone record of the conversations, but they just denied that they said that in the call. I have communicated with a few dealerships, but Ed Napleton Honda made me very disappointed. I cannot use any words to describe how mad I was when I drove one hour to there after the call from the liar. More

worse liar I have ever met, waste time! We did test drive on Tuesday, the price was not we wanted, so we left. Then, the manager called us on Thursday, we discussed the final price. We did n We did test drive on Tuesday, the price was not we wanted, so we left. Then, the manager called us on Thursday, we discussed the final price. We did not make the deal. On Saturday, the dealer Sean called us. He was asking if there was anything he could help us. We told him, yes, if he can offer us the final price that we offered before. He asked, what is your final price. We asked him to check the document because we wrote it on the paper. After few minutes, he called back, said yes, he can do that for us and ask when we would come. We confirmed the final price with him, and we told him that we need to think about that. Then, we called him within few minutes said that we are going to come within an hour, at the same time, we did confirm the final price with him again, and he said yes. We drove one hour to the dealership. They let us wait for an hour and a half, and they showed us the car we wanted. We asked Sean if he is the manager, he answered yes! (in fact, we cannot find him on the list of the managers on their website after we back home. He is the sale.) They brought us a document, it was the price that they offered to us previously, it was not the one we confirmed in the phone call. It was such waste time. If this dealership called you after you did your test drive, PLEASE DONT GO, THEY WON'T SALE IT TO YOU!!!!!THEY ARE LIAR!!!!!THEY JUST WANT YOU GO THERE!!!! More

Best Dealership experience Ever!!!!!! I had the best experience ever. Sam Bader was so great. He explained things to my husband and I that we didn't know or even understand. Even though we I had the best experience ever. Sam Bader was so great. He explained things to my husband and I that we didn't know or even understand. Even though we can in pre-approved already Tony Chippas searched until he got us a better deal, I am so glad that I came in contact with these two last night. Also I want to say thank you to the guy in the back office. I am not sure of his name but he gave us a great deal on our warranty also. I left out of there not going over my budget a month that I set before coming. Thanks to you guys my experience was the best ever!!!!!!! More

Inpulse with peace of mind. After car shopping for 5 months, I had Finally decided to bite the bullet and settle on a Honda. Unsure of which car I would want, I went to Napelton After car shopping for 5 months, I had Finally decided to bite the bullet and settle on a Honda. Unsure of which car I would want, I went to Napelton Honda after work. I worked with Eli, Sam and Johnny and walked away feeling like family with a beautiful new Accord. I would Recommend these gentleman to anyone and I hope to continue doing business with them. More

Best car buying experience ever Sam Bader at Ed Napleton and Tony Chippas, the Sales Manager, were fantastic. I was looking for a new car, but ended up getting a used one that met my Sam Bader at Ed Napleton and Tony Chippas, the Sales Manager, were fantastic. I was looking for a new car, but ended up getting a used one that met my needs. Sam and Tony took the time to understand what I wanted. I shopped around, and they were the most professional people I dealt with. No pressure to close a deal like at other dealerships in the area. Great experience and wonderful car. More