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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
July 02, 2018
unbelievable management There was a $15.99 charge not shown on the paper when I signed for the service. I told the manager that I was not aware of the charge and shouldn't pa There was a $15.99 charge not shown on the paper when I signed for the service. I told the manager that I was not aware of the charge and shouldn't pay for it. The manager threatened me to call the police and to arrest me if I refused to pay this item. What kind of manager he is doing in the place like Honda? (According to the staff, the money is for the machinery and everything they used to do the job. What???) More
by Sue
Employees Worked With
Don't remember the manager's name. But I will find out.
May 30, 2018
Purchase of the new 2018 Honda Odyssey. Last week we have experienced excellent customer service from Sales Team and management during purchase of our new 2018 Honda Odyssey. Sales person MJ Last week we have experienced excellent customer service from Sales Team and management during purchase of our new 2018 Honda Odyssey. Sales person MJ along with manager John S. help us with locating the right model and color and entire experience from the beginning to the end was FLAWLESS. Over all - "Great Experience!!!" and we will definitely refer Ed Napleton Honda to anyone looking for Honda vehicle. Thank you AA More
by Antoha75
May 20, 2018
Helpful and honest Purchased a used Acura. Everyone I dealt with was nice, up front, and low pressure. Got in, drove, and out fairly quickly. Would recommend purchasing Purchased a used Acura. Everyone I dealt with was nice, up front, and low pressure. Got in, drove, and out fairly quickly. Would recommend purchasing here. More
by Carbuyer
Employees Worked With
Tony Chippas, Eli Yacoub
May 17, 2018
Excellent service! Since the beginning of my experience it was uniquely personalized to my needs. I did not have a way to get to the dealership, so Chris M. (My sales pe Since the beginning of my experience it was uniquely personalized to my needs. I did not have a way to get to the dealership, so Chris M. (My sales person) came to pick me up. Tony Chippas (pre-owned sales manager) was able to get my payment low enough to make it affordable. Then, after driving my car for about a week a minor issue with the car came up related to the front rotors, so I brought it back to them to look at. I knew that the car was purchased as is, and that they would only cover major issues with the car for a limited time. However, Tony C. decided to step up and cover half the cost of the repair with me. That was amazing. Thank you guys!! More
by JR 77
May 09, 2018
Perfect from start to finish This was our family's fourth and my first new honda from ed napelton.The experience for me was simply flawless.I wanted a rare combination that was no This was our family's fourth and my first new honda from ed napelton.The experience for me was simply flawless.I wanted a rare combination that was not available at most lots.GG(Gerald Griffin)took care of me and found exatly what i was looking for.He helped in making my first new car experience a pleasure from start to finish and i couldn't ask for more. More
by turbodmc
Employees Worked With
May 02, 2018
Go somewhere else Got a used car with extra warranty which costs more than $2500 , after cancelling warranty 5 months later I am still waiting for a refund. Got a used car with extra warranty which costs more than $2500 , after cancelling warranty 5 months later I am still waiting for a refund. More
by mazda073i
Employees Worked With
Frank Alramli
April 26, 2018
Monica was very professional We looked for several months for a car that my wife really liked. We dealt with Monica over several visits. She always was patient, answered our quest We looked for several months for a car that my wife really liked. We dealt with Monica over several visits. She always was patient, answered our questions, worked with us on options and price, and never made us feel rushed. This car buying experience with Monica was probably one of the best I have had in 40 years. She is very knowledgable of her product line and knows how to treat people. More
by Terry
April 25, 2018
quality sales pitch buying a new car is scary to me..i dont want a car ..i want a quality investment..something that has and holds its value. my salesperson monica martis buying a new car is scary to me..i dont want a car ..i want a quality investment..something that has and holds its value. my salesperson monica martisek helped me get there.i had so many questions..even on other brands..she convinced me honda was the #1 value and she was 100 percent right..i researched resale values and honda held its value more than others..if i outgrow this car..my trade down the line helps me acquire my next purchase and not lose me money..i couldnt be happier More
by janehonda1234
Employees Worked With
April 24, 2018
REVIEW OF BUYING EXPERIENCE AND SERVICE WAS VERY PLEASED WITH SERVICE. MY SALESMAN, MJ, WAS VERY INFORMANTIVE. TOOK HIS TIME WITH ME. DIDN'T FEEL ANY PRESSURE. WHEN CAR PICKED OUT WENT OVER WAS VERY PLEASED WITH SERVICE. MY SALESMAN, MJ, WAS VERY INFORMANTIVE. TOOK HIS TIME WITH ME. DIDN'T FEEL ANY PRESSURE. WHEN CAR PICKED OUT WENT OVER OPTIONS OFFERED ON CAR AND EXPLAINED THEM. WAS VERY SATISFIED. More
by bev1934cla
Employees Worked With
Mutaz Abualsamen
April 20, 2018
Awesome to work with Samer was Great to work with, went to 2 other Honda dealerships that was closer to me and they wouldn't even try to work with me to getting a car. Wo Samer was Great to work with, went to 2 other Honda dealerships that was closer to me and they wouldn't even try to work with me to getting a car. Worth the trip to drive to Oak Lawn for better service. I love my car and will go back and refer others to him, Thanks Samer More
by bjoyce
Employees Worked With
