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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.9
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,501 reviews

September 15, 2018

Great experience I recently purchased a car from Ed Napleton. I’ve never purchased a Honda before and was thrilled with the straight forward approach by the sales team More

by Terry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Mary
Sep 20, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thanks for sharing your recent service experience with us, Terry! We hope you continue to choose Ed Napleton Honda of Oak Lawn Dealer as your first choice for all your vehicle needs.

September 15, 2018

Michael Klein is everything you want in a care salesman Buying a car is not easy. In fact, it can be one of the most stressful things a person can do. During my most recent car buying phase, I’ll admit, I More

by Mvarchet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klein
Sep 20, 2018 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Mvarchet! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

September 14, 2018

Problem Fixed Dealership worked with me to resolve issue I had with Service. And help get my car back running. I paid for my part of repair. More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 20, 2018 -

Ed Napleton Honda in Oak Lawn responded

Simon, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Ed Napleton Honda of Oak Lawn Dealer

September 14, 2018

Good dealership Mike, Eric, and John took great car of me. There are some dealerships that seem shady and are untrustworthy but this one didn't give me any reason to More

by EthanDougherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Klein
Sep 20, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Ethan! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 13, 2018

Gerald Griffin was very helpful! GG was very accommodating and helpful during my purchase. He took his time and was able to work with me to make sure everything was taken care of. More

by godi117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Godi117! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 11, 2018

VERY HIGH PRAISE. I have very high praise for John Syriana (General Sales Manager) and Gerald Griffin (Salesperson) who goes by GG. I am an experienced car buyer and I More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2018 -

Ed Napleton Honda in Oak Lawn responded

Sandy, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

September 10, 2018

Great service, was very happy with my experience. Bought a car from Napleton, with the help from Monica Martisek. I was very pleased with the whole process, and Monica was extremely knowledgeable and More

by pb04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Blanke
Sep 14, 2018 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2018

I very much enjoyed working with the salesman Howard Becker. Howard was helpful, knowledgeable, but not pushy. That made all the difference! I would be happy to work with Howard on other vehicle purchases in the More

by Imrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Becker
Sep 14, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Imrf! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 04, 2018

Great experience received at the dealership Mickeal Klein is great helpful staff he can reduce the payments to lower cost. Thanx Mickeal for your help I’ll recommande this dealer who want to h More

by Bougrinea1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Lee, Michael Klein
Sep 14, 2018 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Bougrinea1! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

September 04, 2018

Highway robbery for an oil change $80. Went for an oil change today and was charged twice what another dealership would’ve cost me. Believe me it would benefit you to shop around. I have p More

by Ruthie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember names
Sep 23, 2018 -

Ed Napleton Honda in Oak Lawn responded

Ruthie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (708) 430-0011 to discuss this further.

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