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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
September 25, 2018
Top Notch Service Thank you Katie the receptionist and Dave Reiser for helping me secure all the documents I needed for my insurance. They do take excellent care of th Thank you Katie the receptionist and Dave Reiser for helping me secure all the documents I needed for my insurance. They do take excellent care of their customers after the sale. More
by Sarah
Employees Worked With
September 24, 2018
The guys to see!! When your ready to make your Honda purchase make sure you see Dave Reiser and Tucker at Napleton Oaklawn Honda. They treated me like family, found t When your ready to make your Honda purchase make sure you see Dave Reiser and Tucker at Napleton Oaklawn Honda. They treated me like family, found the right accord for me and made sure it fit my budget.. More
by Hmiller
September 24, 2018
Earn My Business with Integrity When looking to replace 2 vehicles for my business I ran across Dave Reiser at Oaklawn Honda and now I have a dealer to rely on. Dave made the purcha When looking to replace 2 vehicles for my business I ran across Dave Reiser at Oaklawn Honda and now I have a dealer to rely on. Dave made the purchase of a couple Pilots as straight forward as possible. When The time comes hurry in and ask for Dave unless you like getting the usual run around. More
by Hmiller
Employees Worked With
September 24, 2018
Very trustworthy and incredible staff. Everybody on the staff couldn’t of been more helpful. They made everything easy and understandable. Would highly recommend Michael and the team. Alway Everybody on the staff couldn’t of been more helpful. They made everything easy and understandable. Would highly recommend Michael and the team. Always coming back! More
by Joezwaa
September 24, 2018
Fabulous service !!!!!!!!! Incredibly nice, efficient, informed! Easily the best car experience I've ever had . Would always recommend Napelton dealerships to anyone looking fo Incredibly nice, efficient, informed! Easily the best car experience I've ever had . Would always recommend Napelton dealerships to anyone looking for a great car and service! Ask for Mike!!! More
by Car shoppers
September 24, 2018
Loyal customer I have trusted the Napleton family for years and have always had a great experience. Michael and the team gave me a great deal and even better service I have trusted the Napleton family for years and have always had a great experience. Michael and the team gave me a great deal and even better service. I highly recommend using their intuitive skills, they steered me to the perfect car On the way home there was no second guessing. More
by Zawaski1
Employees Worked With
Other Employees :
Daniel- Used car manager , Michael Klein
September 22, 2018
never had such an outstanding experience. All I can say is wow I have never been treated with such courtesy and respect this guy really knows how to treat his customers I recommend Howard to a All I can say is wow I have never been treated with such courtesy and respect this guy really knows how to treat his customers I recommend Howard to anybody so if you're on the market take my advice shop here thank you very much for providing me with such a top-notch experience Howard Becker special thanks to you More
by topexecg14
Employees Worked With
Howard Becker
September 22, 2018
thanks Howard Howard was very helpful and pleasant to deal with. Not pushy and friendly. I’ll recommend Howard to my friends and anybody I here looking for a new or Howard was very helpful and pleasant to deal with. Not pushy and friendly. I’ll recommend Howard to my friends and anybody I here looking for a new or used car. More
by Turbocharged520
Employees Worked With
Howard Becker
September 22, 2018
Amazing dealership with outstanding staff!! Sam Girgis is amazing! He really worked with me when my old car suddenly went out. He helped me find a new car the same day. My credit isn’t the best, Sam Girgis is amazing! He really worked with me when my old car suddenly went out. He helped me find a new car the same day. My credit isn’t the best, but Sam and the store manager really worked with me. My mother also purchased two cars from Ed Napleton Honda in the past and received the same love and care. I would highly recommended this dealership! More
by dblaxton
September 19, 2018
My car was actually purchased at Darrell Waltrip Honda I worked with Howard Becker on the purchase of my 2015 Honda Accord Sport. He was friendly, knowledgeable and went the extra mile to ensure I was happ I worked with Howard Becker on the purchase of my 2015 Honda Accord Sport. He was friendly, knowledgeable and went the extra mile to ensure I was happy with my purchase. If you get the chance to work with him, you'll see what I mean. Great guy, honest salesman (a rare find, I know) and I consider him among my friends. More
by KayeWhye
Employees Worked With
Howard Becker
