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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,507 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,507 reviews
August 23, 2023
Went in on a Friday morning to look for a car for my sister. I was a little skeptical at first because we had a not so good experience at Mazda just down the street. We walked out with a great car! My s sister. I was a little skeptical at first because we had a not so good experience at Mazda just down the street. We walked out with a great car! My sister cannot be any happier. I feel we got a great deal. I felt confident about the purchase walking out the door. The staff was exceptional! Very professional, not in anyway pushy and extremely accommodating. I'd give Danny Nino 5 stars! My turn will be next and I know exactly where I will be going to purchase....Ed Napleton Honda in Oak Lawn! More
by katreed719
Employees Worked With
August 19, 2023
Great customer service. Definitely worked with me to get me into the car I actually came in for with the terms I anticipated. Would highly recommend Danny they treat you lik Definitely worked with me to get me into the car I actually came in for with the terms I anticipated. Would highly recommend Danny they treat you like family!!! More
by lg3559658
Employees Worked With
August 17, 2023
Came to work with Hugo after being a Napleton customer for several years and purchasing 4 cars before. I upgraded to get something new and Hugo was a great help in showing me which was best for me for several years and purchasing 4 cars before. I upgraded to get something new and Hugo was a great help in showing me which was best for me More
by Judy990
Employees Worked With
Hugo Hernandez
August 14, 2023
Brought my 2016 Civic in for service. Meliton Cruz was friendly & knowledgeable & best of all got my car done in timely manner on busy Saturday. That’s why I keep going back. Meliton Cruz was friendly & knowledgeable & best of all got my car done in timely manner on busy Saturday. That’s why I keep going back. More
by Donna.weyer
Employees Worked With
Meliton Cruz
August 11, 2023
Came to work with Hugo as we had purchased a car from him before and this time were here to help my daughter get her 1st car and once again did he help us out tremendously! before and this time were here to help my daughter get her 1st car and once again did he help us out tremendously! More
by cesarortega990
Employees Worked With
Hugo Hernandez
August 07, 2023
Pedro definitely helped me with my full Satisfaction of my dream car I could never have done it with out him. His one of the best sale person to talk too. He helped me in Many ways by giving me different o my dream car I could never have done it with out him. His one of the best sale person to talk too. He helped me in Many ways by giving me different options and explained the concept behind each vehicle and showed me all the features. I couldn't be more happier purchasing a vehicle from ed napelton honda dealership More
by Lopezjr2154
Employees Worked With
Pedro
August 04, 2023
Hugo ! Hugo! Hugo! We came in to see him as he was recommended and it was the best thing ever he show me several cars and made sure my needs were met and al Hugo! Hugo! We came in to see him as he was recommended and it was the best thing ever he show me several cars and made sure my needs were met and all questions were answer plus he was so nice and kind ! More
by priscilladepaulchi
Employees Worked With
Hugo Hernandez
July 27, 2023
Hands on the whole time, very welcoming. Made buying our new Honda easy, process was a bit long but went smoothly. Made buying our new Honda easy, process was a bit long but went smoothly. More
by Darek
July 27, 2023
Hugo was so amazing to work with and really listened and took care of us with our situation and was just the person we were in need of meeting as we had been to other dealers and they didn’t treat my family took care of us with our situation and was just the person we were in need of meeting as we had been to other dealers and they didn’t treat my family and I great More
by luisgarciaoaklawn
Employees Worked With
Hugo Hernandez
July 20, 2023
Danny Nino was friendly and knowledgeable, showed us a couple cars and we found that one that best suited our family. At napleton they treat you like family!!! .... ask for Danny!!! couple cars and we found that one that best suited our family. At napleton they treat you like family!!! .... ask for Danny!!! More
by katreed719
Employees Worked With
