Ed Napleton Honda in Oak Lawn

I bought a car believing all the rear tail lights were working or included in the operation of the vehicle! I was not told they were fake lights which is a safety issue for me.The staff were also unaware working or included in the operation of the vehicle! I was not told they were fake lights which is a safety issue for me.The staff were also unaware and blamed corporate instead of themselves for not knowing the features of the truck. It wasn't in the vehicle description either.This has really broken my trust with them and it's my third purchase More

Out-of-State Buyers. ...BEWARE! The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda. Raving about his teams of sales advisors, service ...BEWARE! The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda. Raving about his teams of sales advisors, service technicians, and financing experts who are trained with "one" focus in mind...."to address needs of the customer with the utmost respect, care, and attention to detail." Well, that was NOT my experience! It all started with my finding a car at Ed Napleton, which was in a whole other State; requiring 5+ hours of travel on my part. *But, when you find the "1" sometimes you have to do what you have to do. 1st Issue: I had to travel by Plane, Train, or Automobile to get to IL., I had to make travel arrangements. Problem is, I was flying to FL, the next day, after working a deal, so i offered to leave a substantial deposit on the car to 1) show my serious intent to purchase the car and 2) to lock down the deal so it wouldn't be sold before I got there. I should also mention that Labor Day was approaching so that wound up extending my proposed arrival & pick up date to 7-days (after discussing my intent to come and purchase the vehicle...but remember, I was willing to leave a substantial deposit). 2nd Issue: The dealership agreed to accept my deposit until they determined that 7-days was going to be too long for me to arrive. But "later said," if I could've shown travel arrangements that would've been okay. They said this "after," the deal was off the table. I definitely could've provided that! Anyway, I was told that they could send a notary to my FL location for $399; bringing me paperwork to sign & purchase a vehicle sight-unseen (never test-driven, touched, or seen with my own eyes). *Where they do that at....Who buys a car w/o seeing it? Remember I started this story by saying that I found the "1," NOT saying that I was desperate. On-line car shopping offers PLENTY of vehicles out there with the same mileage, trim, & upgrades. Sometimes you just have to be willing to travel, be patient & move quick when you find the "1," but also not be an emotional buyer...b/c it has to make sense. Fast Fwd: My FL flight got canceled, so I called on Sun. to see, "if the car was still available, If so, i could be there in the a.m by Amtrak to purchase the car, drive back home, & resume my trip back to FL on Tues. b/c of my flight cancellation. So, I did just that. They sent a Lyft to pick me up. I arrived at the dealership @ 10am and left at 7-8pm (but, I'll get to that in a minute). I did all the things you're supposed to do as a consumer buying a car: test drive, negotiate, and inspect Fast Fwd: I made the deal (buying a car with no spare key), signed the paperwork, and hit the highway about 5-6pm. *Superlong buying experience right? 3rd Issue: As soon as I get to the highway the car starts making a noise with high exceleration. Now, I'm concerned because I didn't hear this during my test drive. I call the dealer and am told to come back to have it checked out. I waited for a service appt/for them to put it on the rack....they determined bolts underneath the car were loose and took care of it. * If a car goes through a dealership maintenance inspection, why didn't someone see/catch this? Now, concerned about what else the service dept did/did not do; giving me assurance I'm buying a used car w/no hidden issues . *I'm a out-of-state buyer so, it's not like I can come back/forth. 4th issue: It's almost 8pm (I got up @ 2am for a 4am Amtrak train) & I'm faced with a 5+ hr drive to get home, for a Tues. flight to FL. Final Issue: A oil light WARNING light came on the next day after purchase. Again, I called the dealer to report the issue (to sales & finance), plus, sent text messages w/ photos of the warning ⚠️. .....but, NEVER HEARD FROM THEM again. The deal hadn't even been sealed for 24hrs before I was faced with a 2nd issue with my "new," car! (-) This is the BITTER! (+) The SWEET, I got the car I wanted & a hookup for a hotel (bc I had to stay overnight)! More

My recent experience at Ed Napleton Honda in Oak Lawn was disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly decline disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly declined. The finance phase with Monica was frustrating. Her repeated warnings about the lengthy process lacked the professionalism and empathy expected for a significant purchase like a $40K+ vehicle. She often ignored me, adding to the frustration of spending nearly six hours at the dealership. The unavailability of the leasing agent or general manager forced me to return another day, an inconvenience that should have been avoided. Despite assurances that Jose would handle the proof of payoff for my trade-in, I have been repeatedly contacted to provide it myself. This has become disruptive, with numerous calls and texts interrupting my workday. These issues overshadowed my initial intention to return and purchase another vehicle. While Jose's service was commendable, the problems with Monica and the subsequent hassle have left me questioning the dealership's ability to provide a consistent and satisfactory experience. I am deeply frustrated by the lack of communication and the unprofessional handling of my concerns. The excessive follow-ups have been intrusive, making an already stressful process even more burdensome. This has not only deterred me from returning but also compelled me to share my experience widely and escalate the matter to Honda corporate. I expected a seamless transaction and encountered a series of avoidable obstacles that significantly impacted my trust in this dealership. I've contacted both sales managers and have not received a call or email back. When a salesperson wants to make a sale, everyone is more than willing to go above and beyond to ensure a sale is made. Once the purchase is completed, all lack of effort, professionalism, and follow-up go out the window. More

Good day to everyone I went to Napleton Honda in Oakl Lawn. I met a a salesman name Eric. I was looking for a suv. He was attentive and very knowledgable and I appreciated his sense of humor. I would rec Lawn. I met a a salesman name Eric. I was looking for a suv. He was attentive and very knowledgable and I appreciated his sense of humor. I would recommend him to all my family and friends. More

Nicole was a pleasure to work with. There was no pressure and she worked with Manager and Finance Dept to make deal stress free. Would definitely recommend. There was no pressure and she worked with Manager and Finance Dept to make deal stress free. Would definitely recommend. More

Nicole es da le mejor, ella se aseguro que todo mi proceso fue rápido. Y en todo momento me sentí con confianza y salí súper satisfecha! Ahora mi familia manejar con estilo y por fin me siento muy seg proceso fue rápido. Y en todo momento me sentí con confianza y salí súper satisfecha! Ahora mi familia manejar con estilo y por fin me siento muy segura con mi nueva camioneta. Gracias Nicole por ser tan amable y atenta durante todo el proceso. More

Happy with my experience! My sales person Nicole took great care of me, answered all my questions and was very knowledgeable. Thank you Napleton Honda Team on my brand new Hon My sales person Nicole took great care of me, answered all my questions and was very knowledgeable. Thank you Napleton Honda Team on my brand new Honda Odyssey Sport More

Mr Gerald Griffin, was very helpful to us, in Purchasing the Honda car, from there the Honda car, from there More

You will feel strong positive vibes the moment you reach Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, they treat you very well. I Purchased Honda CRV Sport Hybrid 2025 on July 13, 2024. I went just to understand the vehicle, price and finance but returned back with final decision (booked a color and trim of my choice) and next week got the delivery too The sales team member *Mr. Eric Mc Gee* was extremely caring and answered our calls even late evening or night to resolve the questions. Strongly recommend Ed Napleton Eric is awesome! More

First time experience with a Honda Dealer! Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT sales Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT salesman! He was very professional, understood my needs and concerns and did everything he could to make my purchase a smooth transaction! I would recommend Eric McGee to everyone looking to buy a Honda! Ed Napleton Honda should be very proud to have him as a salesman! Kudos to Eric! More