Ed Napleton Honda St. Peters - Service Center

I took my car back for the tire warranty. I was told the damage would not be covered. I told them to put the donut back on and I'd go somewhere else. I got a call 5 Minutes later. They said I was told the damage would not be covered. I told them to put the donut back on and I'd go somewhere else. I got a call 5 Minutes later. They said they looked at the tire and it actually "might be covered" come to find out. It was covered. The service advisor 1187 Samuel N Jones never even put in the claim because he figured it would not be. He said I'd owe $230 but the claim was actually approved after i told them i didnt want them to fix it and I owed nothing. In the words of their sales director "accidents happen" accident or not its poor business. Think of how many people they've said that too that didn't argue it. I'm sorry you felt like I "attacked your Integrity" Sam here's the definition of integrity "the quality of being honest and having strong moral principles; moral uprightness" Also known as, me trusting you to "honestly" look into fixing my car. Since you didn't, In This situation you didn't have any integrity for me to attack Either 1.) The maintenance techs don't know how to fix a tire. Or 2.) I was blatantly lied to. More

I got my car from Robert Harris! he helped me buy out my lease and made my payments cheaper as well! He’s great! Would definitely recommend him. he helped me buy out my lease and made my payments cheaper as well! He’s great! Would definitely recommend him. More

I had a question on the length of a certain warranty for my Civic that didn't seem right. I sent an email to my salesperson, Ben Pilla, and he called back to let me know the length of the warranty and that my Civic that didn't seem right. I sent an email to my salesperson, Ben Pilla, and he called back to let me know the length of the warranty and that Thad and himself had fixed something that got missed in their system. Ben is great to work with! More

Michael Schinder is a wonderful service advisor. Keeps my vehicle at its top performance and maintenence levels. Thanks for your help! my vehicle at its top performance and maintenence levels. Thanks for your help! More

Michael Schindler is a great help! My vehicle runs GREAT!! Thanks, Nappleton Team for having the best service Techs! GREAT!! Thanks, Nappleton Team for having the best service Techs! More

Service depart got my sons car in with out and appointment and we had the t back fixed ready same day. He needed to leave for college next day. Thanks Matt and Luke for helping. appointment and we had the t back fixed ready same day. He needed to leave for college next day. Thanks Matt and Luke for helping. More

My mechanic Matthieu Ellis was so so helpful. He took the time to come in and explain what was going on with my vehicle. I ran over a steel rod and thought it was going to be MASSIVE repair/expensive. But he time to come in and explain what was going on with my vehicle. I ran over a steel rod and thought it was going to be MASSIVE repair/expensive. But he so kindly removed it and explained to me that my vehicle is safe to drive and even showed me. What a great guy!! I’m coming back for him!! Lauren my advisor was very knowledgeable as well!! Sweet gal. More

Was seeking solution for my new HR-V with only 3800 mi. for A/C that cools to only 50 degrees at idle per two thermometers in the center vent - not enough to keep cabin cool when 95+ outside. Advisor didn for A/C that cools to only 50 degrees at idle per two thermometers in the center vent - not enough to keep cabin cool when 95+ outside. Advisor didn't even know what Honda specs for it were. Said it sounded cool to him, could not find specs. I told him my brother's '20 goes to 40 degrees, but mine only gets that cold at 1800+ RPMs. I suggested he call a technician and ask. Said to check it they'd charge me to diagnose if found to be within specs. It was a catch 22. For a new car? Wrong. Called American Honda that responded back saying there's no charge to find out the problem. I wouldn't take my car back there for a flat tire or buy another Honda. I found the service incompetent and uncaring. More

Matt in the service department was super helpful! This is my first car...I didn’t know all the things I needed to do for maintenance. Matt was helpful and honest with what I needed and didn’t. My 2008 is run my first car...I didn’t know all the things I needed to do for maintenance. Matt was helpful and honest with what I needed and didn’t. My 2008 is running so good!!! More

Always like going there for oil changes. Their price is less than what I'd pay for oil/filter and do it myself. Plus they do an inspection and let me know if there are other things I need to take a look a less than what I'd pay for oil/filter and do it myself. Plus they do an inspection and let me know if there are other things I need to take a look at. More