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Ed Napleton Honda St. Peters - Service Center
St. Peters, MO
251 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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251 Reviews of Ed Napleton Honda St. Peters - Service Center
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January 15, 2025
I bought a 2024 Odyessy and have less than 5,000 miles on it. When I went out to my garage to start it, it was completely dead. I called the salesman I bought it from and explained the problem. He was less it. When I went out to my garage to start it, it was completely dead. I called the salesman I bought it from and explained the problem. He was less than helpful and ended up suggesting calling AAA to solve my problem. Not impressed. Kudos to Brandon in the service department. He reached out to me after AAA had gotten my van started. He did leave me with his number to call him if I have any more issues. Their only saving grace in customer service. I should also say that it took me about 6 or 7 calls to reach him because I kept getting transferred and then it dropped my call. This whole experience was frustrating. I pray I don’t have to deal with them again. More
by MLB29
March 04, 2024
Ben could not have been more helpful. Haven’t had a new car for 20 years. Very pleased and ask me to feel free to stop by if I had anymore questions or concern's . Thank you Ben Haven’t had a new car for 20 years. Very pleased and ask me to feel free to stop by if I had anymore questions or concern's . Thank you Ben More
by OSHELA76
Employees Worked With
December 12, 2023
I always get good service from Ed Napleton Honda. Today TJ topped it off. I bought several cars from Ed Napleton Honda St. Peters. I will definitely buy my next car from ed Napleton Honda again. Keep Today TJ topped it off. I bought several cars from Ed Napleton Honda St. Peters. I will definitely buy my next car from ed Napleton Honda again. Keep up with the good works TJ. More
by Jeffrey C
Employees Worked With
TJ
August 03, 2023
He helped me right away with looking up code to unlock my radio. And then walked out with me to make sure the code worked. Really appreciate his kindness and help! radio. And then walked out with me to make sure the code worked. Really appreciate his kindness and help! More
by mewynkoop
Employees Worked With
April 29, 2023
Great service and extremely friendly employees. I would recommend Napleton Honda to all friends and family I would recommend Napleton Honda to all friends and family More
by bwbekebrede
April 07, 2023
I like the people who work at the front and handle my services concern's. Very professional. services concern's. Very professional. More
by martha.leon99
April 06, 2023
Great and Friendly service. Going out of the way to help me find what I am looking for. And willing to keep me informed about a car I am looking for. Going out of the way to help me find what I am looking for. And willing to keep me informed about a car I am looking for. More
by Lbkeebl
November 13, 2022
I love Annette our service person. She always takes her time to answer my questions and they always clean "Silver Fox" my cr-v. Great service again and again! She always takes her time to answer my questions and they always clean "Silver Fox" my cr-v. Great service again and again! More
by kris.campbell29
Employees Worked With
Annette
September 28, 2022
Best service ever,amazing people,very kind,respectful,comprehensive,good environment,amazing service to say the least,We have the best time to getting our new car,wee very happy wit it. kind,respectful,comprehensive,good environment,amazing service to say the least,We have the best time to getting our new car,wee very happy wit it. More
by Rocio.manuel
Employees Worked With
Tristan and Kevin
May 11, 2022
I took my car back for the tire warranty. I was told the damage would not be covered. I told them to put the donut back on and I'd go somewhere else. I got a call 5 Minutes later. They said I was told the damage would not be covered. I told them to put the donut back on and I'd go somewhere else. I got a call 5 Minutes later. They said they looked at the tire and it actually "might be covered" come to find out. It was covered. The service advisor 1187 Samuel N Jones never even put in the claim because he figured it would not be. He said I'd owe $230 but the claim was actually approved after i told them i didnt want them to fix it and I owed nothing. In the words of their sales director "accidents happen" accident or not its poor business. Think of how many people they've said that too that didn't argue it. I'm sorry you felt like I "attacked your Integrity" Sam here's the definition of integrity "the quality of being honest and having strong moral principles; moral uprightness" Also known as, me trusting you to "honestly" look into fixing my car. Since you didn't, In This situation you didn't have any integrity for me to attack Either 1.) The maintenance techs don't know how to fix a tire. Or 2.) I was blatantly lied to. More
by ajlichtinger4
