Ed Napleton Honda St. Peters

Wonderful to work with, no hassle. Was right on what I thought my trade was worth and what the new truck was worth. Was right on what I thought my trade was worth and what the new truck was worth. More

Sleazy tactics that I hoped were gone in the car buying world. Don’t fall for it. Go somewhere else. They’re going to try to sell you stuff that you don’t need, at ridiculous prices, and say it’s impossibl world. Don’t fall for it. Go somewhere else. They’re going to try to sell you stuff that you don’t need, at ridiculous prices, and say it’s impossible to remove. Just walk away. More

I had a great experience with Ben and with Napleton. If I ever need another car I know where I’m looking first If I ever need another car I know where I’m looking first More

Excellent service and a very smooth transaction! I am thrilled with my deal from Ed Napleton Honda. I am thrilled with my deal from Ed Napleton Honda. More

We had a very nice experience here and it was very clean. The people were very friendly and very welcoming. The people were very friendly and very welcoming. More

This particular Honda dealership was very clean, and calming environment. Everyone was professional and respectful calming environment. Everyone was professional and respectful More

Chris took care of me and all of my vehicle needs. was nice and professional. I highly recommend him to anyone buying a new vehicle was nice and professional. I highly recommend him to anyone buying a new vehicle More

Ben was knowledgeable, friendly, and polite. He made us feel comfortable and I am happy we worked with him. He treated us with respect, which cannot be said for all at Napleton. As with all He made us feel comfortable and I am happy we worked with him. He treated us with respect, which cannot be said for all at Napleton. As with all car negotiations, ours was not without a certain amount of gamesmanship. However, that was expected, so be prepared for "let me check with my manager" and "let's get you the special rates" nonsense. This is all a ruse. Our "special rate" was the exact same as a published rate on a competitor Honda website. Do your homework before walking in the door. Negotiations with Ben and his manager Jacob were salesy, but cordial. We stayed firm to what we wanted and they recognized this deal would not include fluff dealer add-ons. Everything was going as expected until speaking with the Finance Manager. Out of professional courtesy, I won't name him. I doubt I'd receive the same from the Finance Manager. Despite spending over an hour coming to terms with Ben and Jacob, we had to fact check and question the Finance Manager about our deal. He bluntly said that he does not discuss the deal with his sales floor team. What a ridiculous comment. If the goal was to promote an efficient and seamless customer experience, seems like conversing with your colleagues would be step one. Unless, of course, the Finance Manager was lying. Don't be fooled by the deceptive practice to sneak favorable dealer terms back on the unsuspecting customer. Read before you sign the actual purchase contract. After confirming every previously negotiated term, including the essential contractual terms like price, term, and rate, we got back to our agreed upon sales price. The remainder of our interaction with the Finance Manager was like dealing with child that got caught doing something wrong. He was short in his responses, gave little to no eye contact, and became impatient as we reviewed his paperwork line by line. He lashed out by making passive aggressive comments about us being "atypical customers" and how we would likely regret not accepting his "recommendations". Rather than treating us with respect, he attempted to belittle us. Luckily, approval and assurance from someone like the Finance Manager is the last thing we need or desire. We spent a substantial amount of money on a beautiful vehicle. This should have been a win for the dealer and a win for the customer. The Finance Manager soured the whole experience for us. We visited Ed Napleton because it was the only local dealer that had our desired trim and color scheme. We left with the car. Overall, that is a win for us. But, you can best believe I will not be back for any future purchases. Even though buyers have little leverage in current market conditions, You can do better than the Finance Manager at Ed Napleton Honda. If you choose to purchase here, let this serve as your notice. Ben was fair, honest, and deserving of a recommendation. The same cannot be said of all employees at Ed Napleton Honda. More