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Ed Napleton Honda St. Peters
St. Peters, MO
1,860 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,860 reviews
February 09, 2024
I want to thank Ben Pilla for his exceptional customer service when I purchased a used vehicle. Ben was very knowledgeable and most helpful in meeting my needs. Ben went above and beyond in following up w service when I purchased a used vehicle. Ben was very knowledgeable and most helpful in meeting my needs. Ben went above and beyond in following up with me making sure everything I needed was taken care of. The entire process at Napleton Honda was great!! More
by Kate Vitale
February 02, 2024
I want to express my graditude to Ben Pilla for going above and Beyound to help me get the vehicle that would meet my needs.the whole team was very professional wounderful experince. above and Beyound to help me get the vehicle that would meet my needs.the whole team was very professional wounderful experince. More
by kenorourke62
Employees Worked With
February 02, 2024
He was great! Very helpful and listened to what we wanted!! I will send all my friends to him! Very helpful and listened to what we wanted!! I will send all my friends to him! More
by libReidt
February 02, 2024
Ben Pilla has gone over and beyond at making this deal work. when I mention that I was looking for a different vehicle and what I was looking for within a couple of minutes he had a couple vehicles. He st work. when I mention that I was looking for a different vehicle and what I was looking for within a couple of minutes he had a couple vehicles. He stayed with deal till it was finished. Ben helped me all the way...THANK YOU BEN. John. More
by jwgantner
Employees Worked With
January 05, 2024
Ed Napleton Honda employees warmly welcomed my wife and me when we arrived. They steered us to a salesman, Ben Pilla, and Ben took it from there. Ben is very friendly and knowledgeable about cars in genera me when we arrived. They steered us to a salesman, Ben Pilla, and Ben took it from there. Ben is very friendly and knowledgeable about cars in general and Honda's in particular. Everyone we met made sure we had a great experience. In fact, it was the best car-buying experience I've ever had. More
by Fuzzy
Employees Worked With
Other Employees :
Trey in Finance was efficient and clearly explained the financial details.
January 04, 2024
Ben was a great man to work with he went the extra mile to get things in order to get things in order More
by outgoing777
January 04, 2024
Ben Pilla and the staff at Napleton Honda are excellent. Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the CRV features, and amazing to work with. Excellent customer service! More
by billcom1
December 14, 2023
There is a reason Ed Napleton Honda gets terrible reviews. Buying my CRV from them has been the worst experience in my 40 years of driving and purchasing new cars. The sales rep played buying games f reviews. Buying my CRV from them has been the worst experience in my 40 years of driving and purchasing new cars. The sales rep played buying games for 4 hours resulting in us walking out twice before a manager stepped in and asked us to come back in. The finance guy had an attitude and aggressiveness that was completely uncalled for. Our title paperwork was given to us over 30 days after purchase resulting in a late fee with DMV. They got my trade in payoff wrong resulting in me still owing money after the transaction. And the final straw was trying to contact the general manager to discuss and 2 weeks later still no response. I love my Honda but I will not purchase from Ed Napleton ever again. I have stripped my car of any mention of the Ed Napleton name because i do not recommend them to ANYONE and I am embarrassed for them by this experience. More
by dbattram
Employees Worked With
Milantoni
