Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda St. Peters
St. Peters, MO
1,854 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,854 reviews
January 05, 2024
Ed Napleton Honda employees warmly welcomed my wife and me when we arrived. They steered us to a salesman, Ben Pilla, and Ben took it from there. Ben is very friendly and knowledgeable about cars in genera me when we arrived. They steered us to a salesman, Ben Pilla, and Ben took it from there. Ben is very friendly and knowledgeable about cars in general and Honda's in particular. Everyone we met made sure we had a great experience. In fact, it was the best car-buying experience I've ever had. More
by Fuzzy
Employees Worked With
Other Employees :
Trey in Finance was efficient and clearly explained the financial details.
January 04, 2024
Ben was a great man to work with he went the extra mile to get things in order to get things in order More
by outgoing777
January 04, 2024
Ben Pilla and the staff at Napleton Honda are excellent. Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the CRV features, and amazing to work with. Excellent customer service! More
by billcom1
December 14, 2023
There is a reason Ed Napleton Honda gets terrible reviews. Buying my CRV from them has been the worst experience in my 40 years of driving and purchasing new cars. The sales rep played buying games f reviews. Buying my CRV from them has been the worst experience in my 40 years of driving and purchasing new cars. The sales rep played buying games for 4 hours resulting in us walking out twice before a manager stepped in and asked us to come back in. The finance guy had an attitude and aggressiveness that was completely uncalled for. Our title paperwork was given to us over 30 days after purchase resulting in a late fee with DMV. They got my trade in payoff wrong resulting in me still owing money after the transaction. And the final straw was trying to contact the general manager to discuss and 2 weeks later still no response. I love my Honda but I will not purchase from Ed Napleton ever again. I have stripped my car of any mention of the Ed Napleton name because i do not recommend them to ANYONE and I am embarrassed for them by this experience. More
by dbattram
Employees Worked With
Milantoni
December 12, 2023
I always get good service from Ed Napleton Honda. Today TJ topped it off. I bought several cars from Ed Napleton Honda St. Peters. I will definitely buy my next car from ed Napleton Honda again. Keep Today TJ topped it off. I bought several cars from Ed Napleton Honda St. Peters. I will definitely buy my next car from ed Napleton Honda again. Keep up with the good works TJ. More
by Jeffrey C
Employees Worked With
TJ
December 11, 2023
Very clean. Salesman was very professional and easy to work with. Great experience, quick and easy. Salesman was very professional and easy to work with. Great experience, quick and easy. More
by edstallons
December 09, 2023
Very professional any extremely knowledgeable with Honda product I appreciate sales not pushing me into buying product I appreciate sales not pushing me into buying More
by Fraziertim101
December 09, 2023
Ben Pilla gave me a great deal on my 2024 CRV and Mark Mitchell gave me a great price for my trade-in. I was amazed at the superior customer service I received today! Mitchell gave me a great price for my trade-in. I was amazed at the superior customer service I received today! More
by frazierjulie101
December 01, 2023
Ben was great! Very knowledgeable and he took his time to thoroughly answer all my questions. Ed Napleton is lucky to have Ben. Oh, and my Honda is great too! Very knowledgeable and he took his time to thoroughly answer all my questions. Ed Napleton is lucky to have Ben. Oh, and my Honda is great too! More
by familyvan
Employees Worked With
November 29, 2023
The car that I was interested in was listed at one price online and I verified that price with the first salesman that contacted me. When the manager called me the following day there was a $10,000 dealer m online and I verified that price with the first salesman that contacted me. When the manager called me the following day there was a $10,000 dealer markup so I politely declined any further conversation. More
by justin.mitchell79
Employees Worked With
