Ed Napleton Honda St. Peters

Beware of the dealership. Do not sign anything they ask until you are sure what vehicle you are getting from them. The edge guard that they offer is a scam. Do not sign up for it. I purchased a Honda wi until you are sure what vehicle you are getting from them. The edge guard that they offer is a scam. Do not sign up for it. I purchased a Honda with them and my experience with them is bad. Go somewhere else if possible. More

We called the dealership due to good pricing (below blue book) on a hard-to-find vehicle. Over the phone, they were quite friendly, and willing to give us a good price on our trade-in. On the way to see t book) on a hard-to-find vehicle. Over the phone, they were quite friendly, and willing to give us a good price on our trade-in. On the way to see the vehicle, they called us 2 1/2 hours into our 5 hour trip and told us it was sold. We were unhappy. Half an hour later, they called back, saying it wasn't actually sold, because it was a non-binding agreement. So we went to look at the vehicle the next morning. This is the first example of their sleazy tradesmanship-they showed us her signed contract. They tried to sell it out from under her, when she had already put a down payment on it! Also, they include ridiculous fees on the contract, such as a $499 VIN etching fee. A VIN etching fee on a USED vehicle. They also included a $199 Administrative Fee, and another for $99 that I didn't see the name of. So, when you added all the fees back on, the price was above the blue book price-no deal at all. It took them 45 minutes to drive our vehicle and decide whether they would offer the $5500 they had already told us they would give us over the phone or not. They used strong-arm tactics, not returning our keys until we asked repeatedly. Worst of all, I was left wondering what they did to our car. It drove quietly into the dealership. It was making awful screeching noises that I had never heard before on the way out. Circumstantial, perhaps, but I mistrusted them enough to believe that they might have done something to it. That's not the type of person I want to do business with. Despite all this, we would have bought the vehicle if it was at all what it was represented to be online. It was not. To begin with, it smelled like they had used a wet dog, or possibly an old fish, to clean the vehicle. It looked decent from the outside, a few dents and dings and paint scratches. However, it appeared that the vehicle had been in a front-end accident that was not reported. They then had the gall to print off the CarFax report from another vehicle we were looking at and point out every single hole they thought they saw. And the cherry on top-Honda called me the next day to ask about the 2010 CR-V we'd made an offer on. We did not look at any such Honda, nor did we make any offers on one. The salesman evidently put that in to pad his numbers and put our name on it. How much more shady can you get? Overall, the dealership is dingy and dirty. Our salesman looked like he was wearing a suit he'd borrowed from a hobo. It was a poor overall experience. I would not go back; I would not recommend them to my friends or my enemies. More

I was very pleased with my experience. I heard they are under new management and thought I would give them a shot. I shopped pricing on the internet and they gave the best price. I worked with Tara and K under new management and thought I would give them a shot. I shopped pricing on the internet and they gave the best price. I worked with Tara and Kim and was very happy with the whole process. I would for sure send all my friends to see these two woman. More

My experience with this dealership was not good. I was interested in purchasing a 2010 Honda Accord with cash. I offered an amount for the vehicle and instead of Sales Rep and Sales Manager stating why t interested in purchasing a 2010 Honda Accord with cash. I offered an amount for the vehicle and instead of Sales Rep and Sales Manager stating why they did not feel my offer was acceptable, the Sales Rep called and basically told me to "take my business elsewhere". Two days later I started working with another dealership in St. Louis over the phone and ended up purchasing a 2011 Honda accord. More

I was very pleased with my visit this weekend. I met a wonderful salesmanager there. I was surprised to find it was a female. Kim knew so much about the car and couldn't have been more helpful. Me and m wonderful salesmanager there. I was surprised to find it was a female. Kim knew so much about the car and couldn't have been more helpful. Me and my husband have to think things over for a bit but we will return thanks to the help we received. More

I was very pleased with my experience at Ed Napleton Honda. I live in the area and found the perfect car with the perfect salesperson. Gary was very helpful and interested in what mattered to me most. Honda. I live in the area and found the perfect car with the perfect salesperson. Gary was very helpful and interested in what mattered to me most. I love my new Honda and will tell everyone to stop by and see Gary and the internet department at Napleton Honda. More

VEhicle delivered dirty; when taken back for clearcoat over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size spare tire. More

Used strong armed sales tactics such as taking my keys to give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I wanted because they did not have it in the color I wanted. Gave me less than 60% of the tradein blue book on my vehicle, then pretended they were doing me a favor. Did honor Costco pricing on vehicle. After sales strong armed me about how to fill out the Honda survey, both sales person and business manager. More

On day one when we are at show room and talked to sales rep & his manager. But the next day when went the first day vechile which we liked was not there but similar vechile(color) except DVD player, then s rep & his manager. But the next day when went the first day vechile which we liked was not there but similar vechile(color) except DVD player, then sales manager forced us to buy this vechile and informed he is going to install a DVD player similar to Honda for the same price. We accepted forr it and after going home when we saw the DVD player there are lot of differences. Next day when we went to showroom and checked with manager, he is telling "If you want he will give it or he is going to give me check for 1/2 the price what I paid for it. When I argued he infact telling he will be calling police and also sinece we didn't buy the vechile at MSRP he will be giving what ever he like. This is very bad experience for me. They are not curtious at all, mainly the manager, I don't under stand how he became manager? More

I dealt with a young man named David who would say anything, disregarding the truth, to try to get the sale. He misreperesented the "deal" from the beginning and then when he couldn't get me to sign anything, disregarding the truth, to try to get the sale. He misreperesented the "deal" from the beginning and then when he couldn't get me to sign the "deal", he passed me off to the sales manager. They took the keys to my trade-in, and when I wanted to leave the establishment, they would not return my keys to me. Instead, they tried continually to sell the car to me at a price I could not afford. I continually asked for my keys, and they continued to explain why the price was a good deal. They touted a "no stress" environment, yet they held me hostage by holding my trade-in keys and trying to coax me to sign by an X. Six years ago I bought a car at this dealership, and I thought they were wonderful. A lot has changed in six years. I will never buy from this dealership, and I will never buy a Honda again because this dealership represents the corporation. More