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Ed Napleton Honda St. Peters
St. Peters, MO
1,854 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,854 reviews
September 09, 2007
VEhicle delivered dirty; when taken back for clearcoat over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size spare tire. More
by grahampaige
Employees Worked With
3
July 31, 2006
Used strong armed sales tactics such as taking my keys to give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I wanted because they did not have it in the color I wanted. Gave me less than 60% of the tradein blue book on my vehicle, then pretended they were doing me a favor. Did honor Costco pricing on vehicle. After sales strong armed me about how to fill out the Honda survey, both sales person and business manager. More
by rjprice
Employees Worked With
Eda Johnson
July 25, 2006
On day one when we are at show room and talked to sales rep & his manager. But the next day when went the first day vechile which we liked was not there but similar vechile(color) except DVD player, then s rep & his manager. But the next day when went the first day vechile which we liked was not there but similar vechile(color) except DVD player, then sales manager forced us to buy this vechile and informed he is going to install a DVD player similar to Honda for the same price. We accepted forr it and after going home when we saw the DVD player there are lot of differences. Next day when we went to showroom and checked with manager, he is telling "If you want he will give it or he is going to give me check for 1/2 the price what I paid for it. When I argued he infact telling he will be calling police and also sinece we didn't buy the vechile at MSRP he will be giving what ever he like. This is very bad experience for me. They are not curtious at all, mainly the manager, I don't under stand how he became manager? More
by nbfal
Employees Worked With
Justin & Ron
July 19, 2006
I dealt with a young man named David who would say anything, disregarding the truth, to try to get the sale. He misreperesented the "deal" from the beginning and then when he couldn't get me to sign anything, disregarding the truth, to try to get the sale. He misreperesented the "deal" from the beginning and then when he couldn't get me to sign the "deal", he passed me off to the sales manager. They took the keys to my trade-in, and when I wanted to leave the establishment, they would not return my keys to me. Instead, they tried continually to sell the car to me at a price I could not afford. I continually asked for my keys, and they continued to explain why the price was a good deal. They touted a "no stress" environment, yet they held me hostage by holding my trade-in keys and trying to coax me to sign by an X. Six years ago I bought a car at this dealership, and I thought they were wonderful. A lot has changed in six years. I will never buy from this dealership, and I will never buy a Honda again because this dealership represents the corporation. More
by surb
Employees Worked With
David
