Ed Napleton Honda St. Peters

it was a great experience shopping at Ed napelton Honda and buying my Honda Odyssey. the sales man was very gentle and they worked with me to give me the best offer and loan that met my criterias. and buying my Honda Odyssey. the sales man was very gentle and they worked with me to give me the best offer and loan that met my criterias. More

This was my first visit to Ed Napleton Honda and based on this experience, I will be returning when my car requires maintenance. The price for an oil change was much lower than at other Honda dealers I have this experience, I will be returning when my car requires maintenance. The price for an oil change was much lower than at other Honda dealers I have used in the past, even for synthetic oil. My car was also finished much faster than the original estimate. I also like that I was able to schedule an appointment for an oil change instead of dealing with first come, first serve where the wait times can be lengthy. The online scheduling process was also incredibly easy and efficient. Overall, a great experience and a happy customer! More

Considering some people would rather have a root canal done at the dentist, than go to buy a new car, we wanted to share our FANTASTIC new car buying experience at Ed Napleton Honda in St. Peters, Missour done at the dentist, than go to buy a new car, we wanted to share our FANTASTIC new car buying experience at Ed Napleton Honda in St. Peters, Missouri. My wife, Julie, and I just bought a 2012 Honda Civic EX-L W/Navi from Ed Napleton Honda. Our sales associate was Jessica Vaccaro. She made our new car buying experience fun and easy. Jessica was very accommodating and met with us on our schedule. She was extremely friendly, knowlegeable and NOT pushy at all. We feel like we made a great deal and we LOVE our new Honda. We told Jessica exactly what we wanted and she located the car for us the next day. It was a very smooth transaction. When we went back to pick up our new car, Jessica took a lot of time showing us everthing about the car including how to use our navigation system. This was a huge help since we have never owned a car with navigation and we LOVE it! Jessica even connected our phones via Bluetooth and got it all set up for us including voice commands....That is GREAT service after the sale. If you are looking to buy a Honda, we HIGHLY recommend seeing Jessica Vaccaro at Ed Napleton Honda! She will not pressure you and she will make buying a new car fun, fair and EASY the way is should be! When we went to the finance department, we met with their business manager, Mark Pappert. Mark was VERY professional in appearance, well spoken, nice, friendly, calm and he really took his time with us. He was very experienced, knowlegeable and explained everything. He was happy to answer any questions we had. Again, Mark made us feel relaxed, and he was not pushy at all. It was like talking with an old friend. We immediately felt at ease and trusted both Mark and Jessica. After we initially made the deal and before taking delivery, Julie and I had to go out of town for a previously scheduled trip. During this time, we were kept abreast of progress etc., via texts and phone calls. The follow up after sale has been fantastic by Jessica, Mark and even a very nice secretary named Rolanda(?) We did a lot of research and visited several dealers prior to going to Ed Napleton Honda and we were extremely satisfied with the way we were treated there. If you are in the St. Louis area and are interested in purchasing a new Honda, WE HIGHLY RECOMMEND STOPPING BY ED NAPLETON HONDA AND BE SURE TO ASK FOR JESSICA VACCARO IN SALES AND MARK PAPPERT IN FINANCE! Happy car hunting!! Tim and Julie Dailey More

We visited looking to lease with the Honda factory Lease deal. We already knew the advertised price for the LX Odyssey but we were interested in an EX-L. We test drove the car and then asked what we thought deal. We already knew the advertised price for the LX Odyssey but we were interested in an EX-L. We test drove the car and then asked what we thought was a simple straightforward question of what the price would be for the EX-L. Also thought we would inquire as to how much we could get on a trade in. Told them upfront we were only looking at some numbers and were not ready to buy. We wanted to know if it was feasible. This is when everything went bad. We got the usual sales tactics and then whammy they low balled trade by several thousand dollars. We asked for our keys and got runaround for another hour. Then Shane brought the price and whoa almost double what the factory price was for the LX and it wasnt the factory deal at all as there was a huge security deposit. Way to go Shane on your listening skills. Again asked for the keys and another round of waiting and then a manager shows up and asks if we can work something out tonight. Really! I say no way and again ask our keys. Shane stupidly asks if we're going to continue to drive our old car than buy a new one from him. To Summarize: they low balled a potential trade and high balled and bait and switched the lease. Avoid Shane, He is not interested in customer service only how to pad his pocket. He doesnt listen to customer either just wants the sale. (check out my review at Frank Leta Honda guys, you might learn something) More

I found the representative to be very courteous and efficient. He responded to my inquires regarding replacing the timing belt and provided information that was not clearly defined in the Owners Manual efficient. He responded to my inquires regarding replacing the timing belt and provided information that was not clearly defined in the Owners Manual. I was also pleased to find that my car had been washed before returning it to me. More

First off, we spent over 2 months looking for a car. Several times we called or visited Ed Napleton Honda only to find that they couldn't find the car they had listed on their website or on AutoTrader.c Several times we called or visited Ed Napleton Honda only to find that they couldn't find the car they had listed on their website or on AutoTrader.com. They have the worst record-keeping out of all the dealers we visited. Make sure to call in advance and check if they have the car. If they say they do, ask them to go out and make sure! Because if they can't physically touch it, they probably don't have it. I am not over-exaggerating. These people will waste your time if you let them. Other than that annoyance, they are very nice and helpful! We went to look at a CR-V they had listed and were able to negotiate a decent price for it. We wanted to sleep on it and found an unbeatable deal elsewhere by chance which we couldn't pass up. But Shane and John were both very nice and I would recommend them and this dealer. I can only hope that they hire someone competent soon who will keep their inventory more updated. More

I was given a loaner car because my van was in for an entire day for routine maintenance. The service technician I worked with was very friendly and helpful. entire day for routine maintenance. The service technician I worked with was very friendly and helpful. More

I had a maintenance required light on and the same day I called I got my car in and an hour later I had my car back. Everyone was very nice and made me feel like I was their only care in the world. When it called I got my car in and an hour later I had my car back. Everyone was very nice and made me feel like I was their only care in the world. When it came to discussing price I was relieved to not feel like they were selling me anything. It was very clear what was recommended versus what was required and I greatly appreciated that. I will continue to to come back to Ed Napleton Honda because I trust that they will be completely honest with me. Thank you Ed Napleton Honda!!! More

I have been very happy with my Honda Fit - Sport Model and the options purchased. I recently had a problem with the blower fan and was able to get an appointment in one (1) day. They located a new fan a and the options purchased. I recently had a problem with the blower fan and was able to get an appointment in one (1) day. They located a new fan and installed it that afternoon to make my ride much cooler in the 80 degree weather that hit the area early this year. I am ready to take on the heat of summer comfortably in my Honda. More

I have had very little go wrong with my Accord. Exceptionally reliable. When I have had an issue the service department is very eager to work with my schedule, get me to and from work and explain t Exceptionally reliable. When I have had an issue the service department is very eager to work with my schedule, get me to and from work and explain the service to my satisfaction. They have surpassed the service I received at the local Mercedes dealership. Yes I traded my Mercedes for a Honda and have never regretted it. More