Ed Napleton Honda St. Peters

I want to commend Shane Lough, he was wonderful. He was so helpful, knowledgeable, friendly and such a professional. I told him what I was looking for in a car and he did his best to find me exactly what so helpful, knowledgeable, friendly and such a professional. I told him what I was looking for in a car and he did his best to find me exactly what I wanted even the color. I bought a brand new accord and Shane sat in the car explaining all the features and how they worked which I thought was very nice. He was very patient with me and I appreciated all his help. I highly recommend him. The only negative thing about the dealership was the finance department, way to pushy and did not trust him. More

Best customer service I've ever had from a dealership will most definitely recommend it to all my friends family and coworkers , and I will buy next vehicle from ther will most definitely recommend it to all my friends family and coworkers , and I will buy next vehicle from ther More

Everything was postive about our experience, except we did feel a little pressure to buy the extended warranty, which we did eventually decline. Also, several employees were very kind to our kids, giving did feel a little pressure to buy the extended warranty, which we did eventually decline. Also, several employees were very kind to our kids, giving them everything from a balloon each to water bottles and then later, several snacks including cookies and fruit snack. The next day when we returned the title/keys to our trade-in, several of the employees in the show room remembered our kids' names. More

Let me start by saying I had been to many diffrent dealerships before arriving at Ed Napleton, Which the majority of the other sales people I ran into seemed to either be to pushy and not listen or no dealerships before arriving at Ed Napleton, Which the majority of the other sales people I ran into seemed to either be to pushy and not listen or not interested in helping me at all! Once I arrived at Napleton I was greeted by Shane, and after explaining to him what it was that I was looking for he said I have just the car, I'll pull it right up front for you. While he went to get the car for me one of the Managers,John Doorack came out to say hello and thanked me for coming out. It was refreshing to have a manager come out and make me feel welcome. Within a couple minutes Shane pulled up in a Civic. It had everything I explained I wanted. We took it for a test drive and I knew right away that this was not only the perfect car I had been shopping for but also the perfect salesperson and dealership! When we got back from our test drive It was time to work out the price, which is supposed to be the hard part right? Wrong!! Both Shane and John were more then fair with my trade and the price of the civic. paperwork didnt take long at all and Mark in finance was also Great!! This has been my absolute BEST experience buying a car! Thank you everyone from Ed Napleton Honda! More

Using our Costco membership, we recently purchased 2 cars at Ed Napleton Honda in St. Peters. In the past, we have purchased cars from a number of Honda dealerships around metro St. Louis, but currently hav at Ed Napleton Honda in St. Peters. In the past, we have purchased cars from a number of Honda dealerships around metro St. Louis, but currently have the best report to offer for this one. After a lot of online research and interaction with other dealerships, we negotiated a great deal on a 2011 certified vehicle and a 2012 new vehicle at Napleton. We came pre-approved for a loan in both cases, but they beat one of our rates, so we went with the dealership. Our salesman Ken Culver was the best! Final agreements were made with Mike's approval. Folks, keep in mind that you are buying a car. Negotiations are going to take place from the moment you walk in the door. Be prepared. Relax. Be sure about what you want to do. They are in business to sell cars and make money. You are there to get the best deal possible and leave as a valued and satisfied customer. We found Ken and Mike respected straight-talk and we left knowing it was a Win-Win for them and for us. We will definitely go there for servicing, and we will buy there again. Couldn't be more pleased! More

I will never return to this dealership again. Initially the experience was pleasant. I was able to test drive two vehicles and the salesman (Chris Saxe, self proclaimed christian who would be fair to me be the experience was pleasant. I was able to test drive two vehicles and the salesman (Chris Saxe, self proclaimed christian who would be fair to me because of his religion) was decent to deal with. After the initial test drives when I told him I was ready to leave because I was still researching vehicles he offered to let me test drive one of the vehicles home. I accepted, which was a huge mistake. Here's a tip, if you leave your keys at this dealership expect to be virtually kidnapped upon your return. I noticed that one other customer had the same complaint. I drove home and showed the vehicle to my wife and then returned to the dealership to get my car and ask Chris to call me with pricing on the vehicle with and without a trade. I had a price at another dealership on a new 2012 Accord SE that I gave him to work against. He must be hard of hearing because I told him that I had plans and would need to leave and that my wife was home waiting on me with our children and that I would absolutely not be purchasing a vehicle that day. Instead of honoring my request, Chris asked me to wait for some great pricing, said it would only be 5-10 minutes. Since it didn't sound unreasonable, and I'm too nice, I agreed to wait. Then the pushy sales tactics started. A lot of wasted time with back and forth because their offers were unrealistic (half the blue book value on my trade in) and they kept pleading for me to wait a few more minutes to get an agreeable price. Every time I told him I needed to leave and that he could contact me later he would guilt me into staying for a couple of more minutes, their way of virtually kidnapping you. Finally I had to get a manager and inform him that I would be immediately leaving and he needed to get my keys. Huge waste of my time. I called Chris the next day and requested him to get the generic number that we had discussed. Being the ultimate salesman he responded with, its on my managers desk why don't you schedule an appointment today and come in and we can discuss. I set up an appointment and was unable to make it. Then the non-stop phone calls started. Chris is a master at leaving passive aggressive voicemails. Here's a clue, if I don't call you after 2 voicemails I'm not going to call you after another 2. Please don't waste your time with this dealership. More

They lied about pricing, tried very hard to sell us a car we did not want, lied about financing and then to top it off I have to put a fraud alert on my credit report because there employee may be using my i we did not want, lied about financing and then to top it off I have to put a fraud alert on my credit report because there employee may be using my information to obtain financing!!!! It was awfull go to Frank Leta.. More

After setting up an appointment and arriving at the dealership my wife and I were greeted promptly by the sales person. That was good - waiting to buy anything is irritating. We did not buy the car a dealership my wife and I were greeted promptly by the sales person. That was good - waiting to buy anything is irritating. We did not buy the car at this appointment and when a sales manager came in to visit with us (this is usually the "hammer") he did not pressure us to buy the car. Because of the good experience we decided to return with our trade-in a couple of days later and bought our CRV. Althoug we live several miles away we are glad we did business with this dealership. More

Great price, great service. We're very happy with our purchase of the 2012 Honda Odyssey. The negotiation process was longer than we expected but overall we're very pleased. purchase of the 2012 Honda Odyssey. The negotiation process was longer than we expected but overall we're very pleased. More

It was a tossup between Bommarito VW and Ed Napleton Honda as far as whether to sign a lease on a Jetta or a Civic. Bommarito hassled me so much, I walked out the door, and when the manager came runnin Honda as far as whether to sign a lease on a Jetta or a Civic. Bommarito hassled me so much, I walked out the door, and when the manager came running out, asking me where I was going, I told him "I'm driving down the street to Ed Napleton and signing a lease on a Civic". Ed Napleton is no hassle, with friendly service, and my lease payment is very reasonable. I love the car and get great gas mileage. John Doorack(JD) my salesperson was very professional and friendly. This is my second lease with Napleton, and there will probably be a third. Thanks, Ed Napleton Honda for a great buying experience. I've used the service department in the past, too, and I think they do an outstanding job. More