Ed Napleton Honda St. Peters

They lied about pricing, tried very hard to sell us a car we did not want, lied about financing and then to top it off I have to put a fraud alert on my credit report because there employee may be using my i we did not want, lied about financing and then to top it off I have to put a fraud alert on my credit report because there employee may be using my information to obtain financing!!!! It was awfull go to Frank Leta.. More

After setting up an appointment and arriving at the dealership my wife and I were greeted promptly by the sales person. That was good - waiting to buy anything is irritating. We did not buy the car a dealership my wife and I were greeted promptly by the sales person. That was good - waiting to buy anything is irritating. We did not buy the car at this appointment and when a sales manager came in to visit with us (this is usually the "hammer") he did not pressure us to buy the car. Because of the good experience we decided to return with our trade-in a couple of days later and bought our CRV. Althoug we live several miles away we are glad we did business with this dealership. More

Great price, great service. We're very happy with our purchase of the 2012 Honda Odyssey. The negotiation process was longer than we expected but overall we're very pleased. purchase of the 2012 Honda Odyssey. The negotiation process was longer than we expected but overall we're very pleased. More

It was a tossup between Bommarito VW and Ed Napleton Honda as far as whether to sign a lease on a Jetta or a Civic. Bommarito hassled me so much, I walked out the door, and when the manager came runnin Honda as far as whether to sign a lease on a Jetta or a Civic. Bommarito hassled me so much, I walked out the door, and when the manager came running out, asking me where I was going, I told him "I'm driving down the street to Ed Napleton and signing a lease on a Civic". Ed Napleton is no hassle, with friendly service, and my lease payment is very reasonable. I love the car and get great gas mileage. John Doorack(JD) my salesperson was very professional and friendly. This is my second lease with Napleton, and there will probably be a third. Thanks, Ed Napleton Honda for a great buying experience. I've used the service department in the past, too, and I think they do an outstanding job. More

I've dealt with a number of excellent salesmen, but what separates the best is a genuine interest and care for the customer. Most salesmen just want a sale for them. Ken wants to assist the customer getting separates the best is a genuine interest and care for the customer. Most salesmen just want a sale for them. Ken wants to assist the customer getting exactly what they want/need. He is very open, as was the Sales Manager and staff. I highly recommend them. (However, if you bake cookies for them, make certain you don't give them just to Ken.) No one else will get any! This is a 1st-class dealership! More

great Experience all around from sales to finance. Not high pressure. I would highly recoment them based on my experience. Job very well done start to finish. high pressure. I would highly recoment them based on my experience. Job very well done start to finish. More

This is the second car I have purchased from Ed Napleton Honda of St. Peters. They have treated me fairly and with respect on both occasions. I went in willing to talk with any sales person, but ran into Honda of St. Peters. They have treated me fairly and with respect on both occasions. I went in willing to talk with any sales person, but ran into Holly Davidson who has now helped me purchase 5 (or maybe it is 6) vehicles. He is the ultimate in non-pressure salesman and tells you right up front do what makes sense for you and he really does mean it. I have walked away at another dealership and he called to thank me for my time and let me know to stop back in when I am next looking for a vehicle. The signing of the papers was also a very stress-free time. We were offered several add-ons, such as Gap Insurance, pre paying for first service times, etc. but the attitude was very much do what makes sense for you, we want you as a long-term customer, not a one time visitor. More

The service team is always quick to get you in and out. They are very friendly and explain exactly what the issue is and the cost to fix it. They wash your car before returning it to you. Great Service w They are very friendly and explain exactly what the issue is and the cost to fix it. They wash your car before returning it to you. Great Service with a Smile. More

I would not recommend service work at Ed Napleton Honda. I had my hood repainted at this dealership. To my surprise, the my car was driven off premises to be painted at some unknown location. The service I had my hood repainted at this dealership. To my surprise, the my car was driven off premises to be painted at some unknown location. The service advisor gave me two different locations to locate my car and neither was the one where the car was painted. My car returned painted BUT absolutely filthy. Service advisor advised me that the car was ready. When I questioned the quality and most importantly the white paint residue all over the engine compartment and the passenger cabin, the service advisor was unapologetic. She eventually offered to detail the car the following day. I returned the next day to find out that I was lied to. I advise future customers to GET EVERYTHING IN WRITING. This dealership should not be trusted! I will certainly never return to Ed Napleton Honda, especially after no response from a letter I wrote to the general manager, which was never answered. More

Purchased a 2010 Certified Odyssey. Traded in a 2006 Chrysler Town & Country. The sales process was long but I had made it clear we were heading to another dealership and after thinking about that I' Chrysler Town & Country. The sales process was long but I had made it clear we were heading to another dealership and after thinking about that I'm sure the stall was intentional. The real problem stated after we took delivery. We did not have our trade title as it was in out safe deposit box. We were instructed by all involved to just bring it in the next day. We proceeded with those intentions. I was given a "We owe" for a set of headphones to the DVD system as they were missing. We contacted the dealership and advised we were in possession of the trade title and would be in to turn it in and get our new title for the vehicle we had purchased. I was then informed that I would not be getting the title to our purchase as it took 10 days for our check to clear and after that the title clerk would mail us our title work. We had issued the dealership a bank check not a personal check. There is no way such a check could be bad. I informed the salesperson that the problem was out plates were due for renewal and we were getting ready to leave town on vacation (driving vacation) She called me back and informed me she would get with the General Manager and try to solve this. She also informed me the headsets would be available upon my arrival. When I arrived at the dealershhip, OUR SALES GIRL WAS GONE, NO HEADPHONES AND THE GM KNOW NOTHING ABOUT THE ISSUE. When I explained the concern to the GM he stated they were in the right and would not issue me the registration paperwork until they were sure the check had cleared. There was no concern for the fact that I had to drive on vacation across 5 states with improper issue of registration. I really thought this was a dealership who would be straight. It is just like many of the others, once they get your money the rest is just - well it just matters not Looking back, I wish I had just walked away form this deal. More