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Ed Napleton Honda St. Peters
St. Peters, MO
1,873 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,873 reviews
January 27, 2020
Aaron walked me through oil. Hange process. He assured me the noise I was experiencing with my brakes was due to winter road scum rather than poor brakes. This saved me unnecessary repairs. the noise I was experiencing with my brakes was due to winter road scum rather than poor brakes. This saved me unnecessary repairs. More
by Novus Pro_man
Employees Worked With
Aaron Roberts
January 27, 2020
We had a great experience purchasing a Honda from Ben Pilla. He was so helpful explaining the car assessories, color choices and the available financing Pilla. He was so helpful explaining the car assessories, color choices and the available financing More
by Sandy
January 25, 2020
Ben was able to help with all features of vehicle and strike a good fair deal! I recommend working with Ben if you are looking for a new Honda! strike a good fair deal! I recommend working with Ben if you are looking for a new Honda! More
by Stlkeith
January 24, 2020
Ben pilla was a tremendous salesmen and really knew his stuff about my new 2019 civic. The free water and popcorn was a definite plus to the experience. stuff about my new 2019 civic. The free water and popcorn was a definite plus to the experience. More
by Nickhelein
Employees Worked With
January 23, 2020
Bizarre Dealership I would rate this dealership a 3 out of 5 and I plan to never purchase another vehicle from Ed Napleton Honda. My experience tells me that Ed Napleto I would rate this dealership a 3 out of 5 and I plan to never purchase another vehicle from Ed Napleton Honda. My experience tells me that Ed Napleton Honda is interested in a 5 Star Award and also sees their customers for their wallets. I had a number of 'surprises' while purchasing the vehicle. 1. After I purchased the vehicle I was taken to another sales person to hear their pitch on why I needed to purchase this material over the paint of my car. The salesperson told me that the EPA forces Honda to put an inferior paint on the car and that by purchasing this product I would have a decent paint job. 2. They informed that I was purchasing the Napleton Experience which included two years worth of free oil changes. About three weeks after the purchase I received a phone call offering me an oil change for only $39.99 on my new truck. I just paid for 2 years of free oil changes, What is going on here? At that time the caller asked if I wanted to be removed from the phone list. Yes, I do. 3. I left a message of inquiry about new vehicles before I bought. I received two phone calls and six e-mails and called up Ed Napleton to tell them enough is enough. 4. I would ask for certain things that other dealerships I have worked with in the past (Seeger Toyota, Pappas Toyota) and there would be no problem. With Ed Napleton, I would get blank stares and they would have to research it. These issues involved picking up the vehicle a few days after we made the deal. In conclusion, there was some 'interesting' behavior at this dealership and I don't really trust this dealership. The only reason I went here was because it was the only Honda dealership within 25 miles of where I live that had any of the vehicles I was interested in. More
by kluecke
Employees Worked With
Dan Reidt, Robbie McDonnell
January 21, 2020
The buying experience with Ed napleton was very pleasant. This company was the only one that was willing to work with us and help us aquire a new vehicle that we really wanted. Will definitely come back agai This company was the only one that was willing to work with us and help us aquire a new vehicle that we really wanted. Will definitely come back again to buy our next vehicle and will recommend this dealership and Claire to everyone we know that is looking for a new vehicle. More
by Dbb3205
January 20, 2020
Claire was amazing she is such a cheerful, knowledgeable, kind, charismatic young lady worked very hard to meet our needs. Thank you Claire and thank you Tom Dempsey for making the deal happen. #happycustome kind, charismatic young lady worked very hard to meet our needs. Thank you Claire and thank you Tom Dempsey for making the deal happen. #happycustomers More
by wowmom21
Employees Worked With
Tom dempsey, Claire Bollan
January 20, 2020
EXCEPTIONAL!!! Our family is very, very grateful for the Napleton Honda team, especially Randy and Tom Dempsey, who provided an EXCEPTIONAL new car buying experience!!! Napleton Honda team, especially Randy and Tom Dempsey, who provided an EXCEPTIONAL new car buying experience!!! More
by Kyle H
January 19, 2020
Randy Lyman was amazing!! Nick Henry helped get us an amazing deal on our dream car! We left happy with the car off the show floor feeling like we got a great deal! Thank you guys!! amazing deal on our dream car! We left happy with the car off the show floor feeling like we got a great deal! Thank you guys!! More
by Rachva123
Employees Worked With
Nick, Randy Lyman
January 18, 2020
Ben was very helpful with the buying experience. Showed us each aspect of vehicle and made my daughters first car buying experience a good one. us each aspect of vehicle and made my daughters first car buying experience a good one. More
by K Wilson
