Ed Napleton Honda St. Peters

I bought a Honda CR-V from Ben Pilla and have never been so impressed with a salesperson and his knowledge of the vehicle. He made sure to get my payments where I wanted them and I jokingly told him I neede so impressed with a salesperson and his knowledge of the vehicle. He made sure to get my payments where I wanted them and I jokingly told him I needed to record him because he was full of information on the vehicle. Ben had a very welcoming and very enthusiastic energy about him that made our visit top notch. Thank you again More

Had a fantastic experience buying my vehicle from Ed Napleton. Ben is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I g Napleton. Ben is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Ben and Ed Napleton if you're in the market for a new or slightly used vehicle. More

Ben was great. Kept us comfortable and within our budget. We were kept informed the entire process. Would definitely come back to Ben at Napleton. We were kept informed the entire process. Would definitely come back to Ben at Napleton. More

Honda Pilot We were extremely pleased with the Honda Pilot after driving it. The Salesman, Ben Pilla, was very helpful in pointing out the many different feature We were extremely pleased with the Honda Pilot after driving it. The Salesman, Ben Pilla, was very helpful in pointing out the many different features in the vehicle. The financial side of the house was very friendly and helpful in nailing down the final price. More

Great service. Karyle was awesome and helped me get into the car I wanted at the price I wanted. Would definitely recommend to anyone who needs a car at a great price the car I wanted at the price I wanted. Would definitely recommend to anyone who needs a car at a great price More

Ben Pilla was very personable, professional, courteous, explained everything in detail, gave a tour of the showroom and easy to work with. I would recommend him to anyone looking for a vehicle. explained everything in detail, gave a tour of the showroom and easy to work with. I would recommend him to anyone looking for a vehicle. More

Personal service, very attentive . The salesman Ben Pilla is truly informative and customer service orientated. There has been sincere follow up and attention after the sale. . The salesman Ben Pilla is truly informative and customer service orientated. There has been sincere follow up and attention after the sale. More

Here's my story after my own experience with them over the past couple of days. I found a vehicle which I have been looking for in the area listed on their website, cars.com, and cargurus on Monday March the past couple of days. I found a vehicle which I have been looking for in the area listed on their website, cars.com, and cargurus on Monday March 2. This same vehicle was listed on all these websites for $28,500. Since I was interested in this exact type of vehicle I contacted this dealership directly to inquiry more about the vehicle. They said it was a vehicle which arrived recently and that it was still available so I then set up an appointment for the soonest I could come in and see it. That was for the next day Tuesday March 3 during my lunch hour from work. I also went on this same dealerships website to get an idea of what my own trade in of my current vehicle would be worth, filled out all the details on my vehicle, and was sent back an email saying it was worth between $23350 and $26305. This amount is close to what it shows as the trade in value on Kelly Blue Book, but it was a bit on the high side I thought. With that in mind I figured I may get between Kelly Blue Book Value and what they sent me on their low end on my trade. Well I was very wrong about this and on the day of my appointment this dealership decided to change everything they sent me the day before regarding this whole possible deal in less than 24 hours time. I did arrive for my appointment as planned and nothing was ready for me to look at the vehicle I inquired about. The salesperson could not find the key for the vehicle or the vehicle itself and spent at least 15 minutes scrambling around looking for both. She finally showed up with the vehicle. She told me to drive it and I handed her the key to my vehicle so they could look at it. I drove the vehicle briefly and liked the vehicle they had. I came back and said I am interested and lets see if things can be worked out. She said great and went into some room with her manager for a very long time when i was on a limited time schedule. I have no idea what they talked about and after them talking for about 15 to 20 minutes I had to go in and ask for my own key to my truck so i could get back to work considering my lunch break was over. The manager told me we will be in touch with you regarding numbers. I arrived back at my work at around 1 pm and did not hear anything by 2 pm, so i called to follow up. I was not able to speak with Allison and left her a voice message. I still did not hear anything by 2:30 so I called again and ended up leaving yet another message. Still nothing from Allison by around 2:45 so i called again and asked the receptionist if i could speak with the Sales manager since it was obvious by this time Allison was completely ignoring me. The receptionist said she would take a written note to Allison and have her contact me. Finally at 3:17 Allison sends me a text (NO PHONE CALL) and says the trade for my vehicle is coming back at around $20,000. This is over $3000 less than what they sent me via email less than 24 hours before this and I thought how did it lose that much in value in this short amount of time? Now the real shady stuff this dealership does all started to come to light. I came back and said i need $21,750 for my vehicle and will give you full asking price for yours ($28500) and that will get me to the payment I am looking for. They never responded to this and instead pulled a stunt which i have never seen before. After these negotiations this place went on their own website and suddenly raised the price of the vehicle I wanted by $3400. They now have this listed at $31900 on their own website but kept it at $28500 on the other websites until I wrote the General manager calling him out on their business practices. PLEASE DO NOT GO TO THEM! THERE ARE SEVERAL OTHER PLACES WHICH WILL TREAT YOU MUCH BETTER THAN THIS VERY UNETHICAL BUSINESS More

Our Sales person was Clint Forth & he was really helpful & willing to do whatever he could to help u & make sure u got what u wanted or needed! I would go back again! & willing to do whatever he could to help u & make sure u got what u wanted or needed! I would go back again! More

Nick & Randy were great to deal with! Super clean showroom. Fast & convenient to my residence. Love the car, great deal. That’s all for now! showroom. Fast & convenient to my residence. Love the car, great deal. That’s all for now! More