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Ed Napleton Honda St. Peters
St. Peters, MO
1,873 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,873 reviews
May 23, 2020
THANK YOU! WE PURCHASED A HONDA CIVIC. SALESPERSON DID A FANTASTIC JOB WORKING WITH US AND MULTIPLE OTHER CUSTOMERS-HE DID A GREAT JOB PROVIDING US WITH THE ATTE WE PURCHASED A HONDA CIVIC. SALESPERSON DID A FANTASTIC JOB WORKING WITH US AND MULTIPLE OTHER CUSTOMERS-HE DID A GREAT JOB PROVIDING US WITH THE ATTENTION WE NEEDED WHILE STILL ASSISTING HIS OTHER CUSTOMERS. VEHICLE WAS PULLED UP FOR US WHEN WE ARRIVED AT THE DEALERSHIP AND WE WERE ABLE TO DRIVE IT AND NOT WASTE TIME. GOT INTO FINANCE OFFICE AND THE FINANCE MANAGER WAS HONEST AND STRAIGHTFORWARD. GOT US IN AND OUT WITHOUT ANY FRILLS OR PRETENTIOUSNESS. THANK YOU FOR YOUR HELP! More
by JMART
Employees Worked With
Randy Lyman, Dan Reidt
May 23, 2020
Liars Called asking what we can do over the phone, as i'm trying to minimize contact due to COVID. They promise me a "VIP appointment" - the car i'm looking Called asking what we can do over the phone, as i'm trying to minimize contact due to COVID. They promise me a "VIP appointment" - the car i'm looking at will be ready for me, they'll have someone ready to appraise my car, and i will only have to deal with one person. That was a flat out lie to get me in the door. I showed up at 7pm for a 7:15 appointment. They didn't have anyone available to talk to me until at least 7:45. The car I was inquiring about over the phone? Not even available. Keep in mind, I drove 30+ miles to get here. They showed me a similar car (at this point, it's well over an hour before I even get behind the wheel) and it took an hour longer after me test driving to even get a quote. And the quote for that car was absolutely ridiculous, almost $1,000 more than the price listed on the website (including what they were offering me for my trade-in). Completely unprofessional. Don't tell me I get a "VIP appointment" with one person when I had to interact and chase down 7-8 different people to get any sort of answer. If I hadn't tracked someone down it would've taken even longer! This place sucks, even if the offer was good I don't want to give them my money. More
by db673
Employees Worked With
Alex
May 23, 2020
Allison was great. Friendly and efficient process. Would purchase another vehicle here. Showroom was clean and sanitized. Everyone I encountered was very helpful and friendly purchase another vehicle here. Showroom was clean and sanitized. Everyone I encountered was very helpful and friendly More
by Niktaylor11
Employees Worked With
Allison Hock
May 23, 2020
This place is terrible. Went in to look at an Equinox with an appt and took 30 mins before I got a chance to look at it. Then when they came back with the numbers, they add $1000 for the “Napleton Experi with an appt and took 30 mins before I got a chance to look at it. Then when they came back with the numbers, they add $1000 for the “Napleton Experience” and a warranty included. All the Napleton Experience provides is 4 oil changes but not worth 1k. When talking the numbers I told them I did want it or the warranty but they would no take it off. Finally, the Sales Manager, Jacob Kimble, came out not to provide customer service but to belittle me for not taking the deal. Then he was shocked, that I wanted to walk out after his condescending attitude. Wouldn’t even recommend this place to be I don’t even like. More
by Joe Webber
May 20, 2020
Overall it was a great experience. A very welcoming and friendly environment. Nidal was my sales person. He made sure he did all he could to satisfy my purchase and get me the best rate! Thank you guys!!!! friendly environment. Nidal was my sales person. He made sure he did all he could to satisfy my purchase and get me the best rate! Thank you guys!!!! More
by Brianna Daggs
Employees Worked With
Kim, Nidal
May 16, 2020
Great experience buying a new car! The salesman, Randy, was pleasant and congenial. I told him what I wanted and my budget limitation . He listened and took action. Upon purchasing the The salesman, Randy, was pleasant and congenial. I told him what I wanted and my budget limitation . He listened and took action. Upon purchasing the car, he helped me pair my cell phone and pointed out some new conveniences. The business manager, Dan, was also very accommodating. He made the transaction easy and smooth. I would highly recommend Ed Napleton, St. Peter’s Mo as an excellent place to purchase a Honda. More
by midget4111
Employees Worked With
Randy Lyman, Dan Reidt
May 15, 2020
Salemen Randy Lyman was a great to work with. This has been my first Honda that we have ever bought. Randy went with me on my test drive of a Honda Pilot. He Randy Lyman was a great to work with. This has been my first Honda that we have ever bought. Randy went with me on my test drive of a Honda Pilot. He explained all the features the car had and showed me how they worked. I told Randy what price range I needed to be in as far as payments went and he worked we me until I got where I needed to be. More
by kheimann
Employees Worked With
Other Employees :
Jonathan in finance , Liz , Chris he finalized everything. , Randy Lyman
May 14, 2020
Do not buy from this place. It took 8 hours, and we were mentally harrassed. During the buying process we made it clear we did not want an extended warranty but it was added and hidden in the paperwork. We mentally harrassed. During the buying process we made it clear we did not want an extended warranty but it was added and hidden in the paperwork. We were never shown the final costs nor the interest rate of our loan. The worst experience of a lifetime. Never shop there again. Stay away. More
by Barb
Employees Worked With
Dan Reidt, Allison Hock
May 14, 2020
Clint and Nick were amazing in helping me find the best fit for me in my car search today. They were as quick as this process could be and at the same time efficient, nice, and genuinely I felt Welcome. fit for me in my car search today. They were as quick as this process could be and at the same time efficient, nice, and genuinely I felt Welcome. More
by Austinmussmann333
Employees Worked With
Clint and Nick (GM)
May 14, 2020
"Outstanding Customer Service! Nidal was awesome! " Our sales rep, Nidal, was awesome from start to finish. He was super friendly and informative about entire process and was never pushy or aggressi Our sales rep, Nidal, was awesome from start to finish. He was super friendly and informative about entire process and was never pushy or aggressive during the sale. Finance department was great as well. Managers of the final sale were beyond helpful to give us the best price, options and services available. Strongly recommend this facility for any vehicle needs. More
by captain9534
Employees Worked With
Nidel Jaraba, Alex, Nick, Henry, Dan Reidt
