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Ed Napleton Honda St. Peters
St. Peters, MO
1,871 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,871 reviews
August 03, 2023
He helped me right away with looking up code to unlock my radio. And then walked out with me to make sure the code worked. Really appreciate his kindness and help! radio. And then walked out with me to make sure the code worked. Really appreciate his kindness and help! More
by mewynkoop
Employees Worked With
July 30, 2023
ould give 0 stars if it were an option! Horrible experience at Ed Napelton Honda. Negotiation process was sneaky with add on and “market adjustment” - and while legal, not a great exper Horrible experience at Ed Napelton Honda. Negotiation process was sneaky with add on and “market adjustment” - and while legal, not a great experience. Especially considering the neighboring Honda dealer does not even mention Market Adjustment — with a more robust inventory of same model! But the real issue, and one I will be pursuing further with the appropriate parties, is the financing piece. The Finance Manager wasTHE MOST unprofessional employee I have ever encountered. Demeanor was downright rude. But the issue at hand is the deceptive lending practice. No disclosure of interest rate until the LAST paper to sign. This rate was with a non Honda bank and 2.5 times the Honda rate of 2.9% despite my stellar credit score. They also did not disclose that full loan amount was required to avoid said “market adjustment”. He then blatantly lied and said the interest impact of the high rate was “only a couple hundred dollars”. I actually understand simple interest and calculated in the room that indeed the impact is $1400. Totally misleading! I wonder how many women listened to his reassurance and just signed??? They next day they were kind enough to offer me the Honda Rate which all the other dealers were offering without these horrific provisions. Seriously? We walked away of course and found a better equipped model for a lower price AND lower interest rate down the street. Will never ever set foot in this dealer and will make sure no one I care about does the same. More
by MB
July 28, 2023
Ben was on it from the minute I told him of our interest in a used CR-V. He provided excellent customer service, including staying more than an hour past closing time after he had been working since early m in a used CR-V. He provided excellent customer service, including staying more than an hour past closing time after he had been working since early morning. And he thoroughly went over all the features of our "new" used car when we picked it up the next day, The Napleton team is to be commended for being out in front of everything with information once we expressed interest in a vehicle at their dealership. We appreciated the great care Ben and Napleton provided. More
by mknopfel
July 27, 2023
Great vehicle - Honda Passport. Worse paperwork experience ever! Charged $500 for document/paperwork fee, and 3 weeks later still waiting on ANY paperwork!!! No paperwork received t Worse paperwork experience ever! Charged $500 for document/paperwork fee, and 3 weeks later still waiting on ANY paperwork!!! No paperwork received the day of sale - no bill of sale, registration, truth in lending, etc., etc.!!! Also, as one person commented previously, they add stuff that is NOT on the sticker price and refuse to remove it! We have walked away in the past for things such as this, and really wish we had walked away this time! This is pretty "sleazy tactics" as the previous commenter said. Watch out for this dealership - I feel we got taken for a "ride" now, and I don't mean a test drive! Sales person was great, however! Have contacted the dealer for paperwork to no avail! You can do better than this. Have absolutely NO proof of ownership at this time - where are our copies of what we signed??? Never have had issues like this from previous dealerships. More
by disappointed
July 13, 2023
Sleazy tactics that I hoped were gone in the car buying world. Don’t fall for it. Go somewhere else. They’re going to try to sell you stuff that you don’t need, at ridiculous prices, and say it’s impossibl world. Don’t fall for it. Go somewhere else. They’re going to try to sell you stuff that you don’t need, at ridiculous prices, and say it’s impossible to remove. Just walk away. More
by windwardglue
July 08, 2023
I had a great experience with Ben and with Napleton. If I ever need another car I know where I’m looking first If I ever need another car I know where I’m looking first More
by Mgross3403
July 06, 2023
I was contacted a couple of days ago by the Regional Customer Relations Manager for this dealership and was able to explain to her the reason for my 2 star review. She assured me this was not a typical Customer Relations Manager for this dealership and was able to explain to her the reason for my 2 star review. She assured me this was not a typical situation and, after speaking with her, I am updating the review gave regarding this dealership. She understood the reasons for my negative feelings and I appreciate her follow up call. I anticipate my future dealings with Napleton Honda to be positive ones. . More
by bakerjd
Employees Worked With
