Ed Napleton Honda St. Peters

Went in on June 29, was told they had to put the car threw the shop for new tires and top fluids, lie. I had to call back to finally hear if the car was even there anymore. I got a TEXT back. Go to buy threw the shop for new tires and top fluids, lie. I had to call back to finally hear if the car was even there anymore. I got a TEXT back. Go to buy it, they did fill oils, gas was at .25 of a tank, we assumed they would finish detailing while I was in finance, wrong. Waited an hour for finance, I ask one of the finance men if he knew where our paperwork was, he said nope. Well come to find out that was our finance man. I told him we have had a very bad day (our daughter locked our infant in the car while we waited) so we would love to just sign and get home our kids are drained. He taps his pen and just looks at me for like 30 seconds. THEN we finally go to leave, HE REFUSED A TEMP TAG!! So, the sameman had to go BACK to our trade in car and get our tags!! Of course that took time! Needless to say, we had a prime example of what NOT to do while we were there. We will never be back, even though we love the car we got, so far, I'll look at any other dealership before I ever look there again. More

Brian, the Costco auto program manager, is dishonest and unprofessional. He claims that the Costco savings only added up to $86. The Costco program has always saved me hundreds, if not thousands of dollars unprofessional. He claims that the Costco savings only added up to $86. The Costco program has always saved me hundreds, if not thousands of dollars. Covid is over people, stop listening to people like Ed Napleton Honda, and stop paying MSRP. Truly a one-star dealership. More

Napleton Honda took great care of me! They were very attentive and made sure I was happy with my trade in offer. I highly recommend Napleton, ask for Sadiq! They were very attentive and made sure I was happy with my trade in offer. I highly recommend Napleton, ask for Sadiq! More

Beautiful store and very clean. Everyone here made us feel like family and like they wanted what was best for me and my family! Highly recommend Napleton!! Everyone here made us feel like family and like they wanted what was best for me and my family! Highly recommend Napleton!! More

Bad communication skills. Sales mgr and sales reps will tell you just about anything to get a signature of purchase, then your terms will be the complete opposite of what was Sales mgr and sales reps will tell you just about anything to get a signature of purchase, then your terms will be the complete opposite of what was discussed. Service dept is very untimely and does not keep you informed on any updates. I have sat in the dealership multiple times 5+ hours before being told they could not service my vehicle. Just a complete waist of time and money. Not the best dealership to choose. The lot selection is just a luring tool. Take your time and research all options before here. More

This dealership deserves 0 stars. BEWARE, they will scam you! PLEASE READ THEIR BBB REVIEWS! My husband and I bought a 2021 Honda Civic on 4/26. After several hours of looking at othe BEWARE, they will scam you! PLEASE READ THEIR BBB REVIEWS! My husband and I bought a 2021 Honda Civic on 4/26. After several hours of looking at other cars, we were going to leave but the manager came over and asked us if we’d consider a car over our price range because he could work with us. We agreed. After discussing a price, the salesman, Mike, comes back with a piece of paper that says does this price work for you.. it was $27,000. The price of the car on the website was $23,500. We said absolutely not. He added in a ton of xx we told him we didn’t want. We went back and forth several times and finally the manager comes out after we were going to walk away. He took the price down to $22,500. We had $6,000 in cash to put down. We brought our own pre-approval but he said we should work with their finance team because that credit union has higher rates. We agreed and my husband filled out a new credit report. When my husband got into the finance room, the finance manager asked him about extended warranties and he stated again, we just want the car. I left my husband there to finish the paperwork. My husband was told someone would call us in 5-7 business days to see if we wanted to pick up the title or have it shipped. It’s been almost 2 weeks and NO ONE has called. However, the finance paperwork came and the car was financed for $21,000! The car should only be financed for $16,500. Ironically, we called our salesman, Mike, a few days after the car was purchased to ask him where all the paperwork we signed was. He told us it comes with the title. We’re confident the dealership added a warranty we didn’t agree upon which is why they are withholding the title and the paperwork. PLEASE SEE REVIEW FROM MARY BELOW! Her experience is EXACTLY what we experienced. We’re hoping the dealership will make it right by showing us what was added and redo the financing to the agreed upon amount. If not, we are prepared to bring our attorney in the conversation since it’s evident this is something they’ve done before. More

Sediqu did an AWESOME job with our used 2022 Toyota sienna! Super happy with the service! sienna! Super happy with the service! More

My wife and I were looking for a new family car. Sadiq was on the lot and approached us for business. He was attentive to my the asks that my wife and I gave. The dealerships office seemed to have a Sadiq was on the lot and approached us for business. He was attentive to my the asks that my wife and I gave. The dealerships office seemed to have a few challenges with locating keys and Sadiq hustled to solve the issues and keep us on track. One test drive evening involved heavy rain (only free night we had from kids activities). Sadiq ensured we still got out for some drives. Several days later during the desk negotiation, he offered some upsells. The bargaining did get a little tight but he remained respectful and goal oriented. In the end, we got to a point we we comfortable with. The items we said no to were not brought up again. Late in the documentation and closing phase there was a curve ball, and he was polite about the solution. By end of paperwork day we closed the deal. Sadiq worked hard over the course of the week. We did not overpay our personal ceiling and I believe Sadiq made something as well, so all in all a fair transaction. Recommend working with Sadiq if you can. More

Michael Comley was great in finding and selling Me a suv on 3/7/24 at St Peters Ed Napleton. Michael is awesomely professional and thorough in what he does. I highly recommend Michael to anyone interested i on 3/7/24 at St Peters Ed Napleton. Michael is awesomely professional and thorough in what he does. I highly recommend Michael to anyone interested in buying a vehicle. Kudos Michael, we are truly grateful and satisfied. Thanx again, Michael. Robert and Brenda More