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Ed Napleton Acura - Service Center

Elmhurst, IL

4.4
103 Reviews

103 Reviews of Ed Napleton Acura - Service Center

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July 21, 2018

Regular maintenance Was notified via email of my car’s regular maintenance time. Stopped in one day while I was there for free car wash and was able to get an appointment More

by Gerbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hund
Jul 19, 2019 -

Ed Napleton Acura responded

Thank you so much for choosing Ed Napleton Acura as your first choice for service!

July 14, 2018

Another good experience I always have a good experience when I visit Napleton for service on my car. They are friendly, courteous and respectful of my schedule. I would recom More

by tfuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Briskey
Jul 19, 2019 -

Ed Napleton Acura responded

Thank you so much again for your feedback! We hope you have a great day!

July 11, 2018

A dealership power outage was overcome by manual payment. When a starter was installed a dealership power outage hampered credit card payment, but a manual arrangement was made so that I could drive home. More

by Hasemnika
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Hurtado
Jul 19, 2019 -

Ed Napleton Acura responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 11, 2018

Early oil change This is my 2nd Service visit(both oil changes). They were able to get me in on short notice. They also uncovered that my alignment was off due to pot More

by dkunkel53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Montijo
Jul 19, 2019 -

Ed Napleton Acura responded

We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2018

worked with me to service the car in a timely manner. The manager approved a discount for this service as it was over $1500, which was very helpful to me. I was provided with shuttle service to get a rid More

by MaritsaCPB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the name of the young lady who helped me in service, but she was very professional and accommodating. The manager was too.
Jul 19, 2019 -

Ed Napleton Acura responded

We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

June 30, 2018

Verry happy! This is a grest place. Verry straight forward, honest and easy going people to work with. I’m looking forward to have my car serviced here always! More

by 2012 sportage owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Briskey, Elizabeth Zato, Dan Diomede, Pawel Kaszuba, Chris Krulak
Jul 19, 2019 -

Ed Napleton Acura responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 29, 2018

Professional, timely, friendly I was cordially and promptly waited on. Work was performed in the time specified. Recommendations given as needed. Escorted to car at departure. Thank More

by Ms. Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salmann Syed, Mariano Martinez
Jul 19, 2019 -

Ed Napleton Acura responded

If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

June 20, 2018

Fast courteous service with a great waiting room Very easy to make am appointment . Upon arriving a service expert greets you and listens to your needs. After servicing my car is returned washed and More

by Acura1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden
Jul 19, 2019 -

Ed Napleton Acura responded

If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 15, 2018

Service The service department is amazing!!! Great service everytime and very friendly!!! Thank you for always taking car of my car and making sure its up to More

by Blueyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Briskey, George Res, Kristen Montijo
Jul 19, 2019 -

Ed Napleton Acura responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

June 12, 2018

great service and a good team of service writers very effici this dealership has always done a great job responding to my needs from when I purchased my first car with them to my current vehicle my daughter has More

by dskks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hillyard
Jul 19, 2019 -

Ed Napleton Acura responded

Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton Acura!

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