Ed Napleton Acura - Service Center

I went to Napleton to get an extra set of keys made. I had called the dealership and talked to the service department about coming in and made an appointment. I also got a price quote over the phone. The had called the dealership and talked to the service department about coming in and made an appointment. I also got a price quote over the phone. The service dept. told me that it would only take an hour. I was stuck sitting and waiting in the dealership for around 2 hours. I finally went to talk to someone and told them that I needed to go pick up my children from school. About a half an hour later they told me that they key was ready and that I could go pay. When I went to pay the price of the key was not what the service dept. quoted me on the phone. They tried to charge me around $150 more then what they previously told me. I was very upset at this point and tried to explain that this was not the price I was quoted. After about 15 minutes of arguing I just decided that I would pay the extra money so I would not be late to pick up my children at school. My car was pulled up and I left the dealership. I was just about to get onto 83 when I realized that they gave me the wrong car. I drove back to the dealership and told them that they gave me the wrong car. I then had to wait around 25 minutes longer for my car to be ready. This is something that should never have happened. The service manager really didn't seem to think that it was a big deal at all. I called the general manager after I got home and left him a message. It took him a long time to get back to me. It was like he wasn't even listening to me. He did agree to send me a check or the $150 more that the dealership charged me for the key. Still to this day I have not seen this money. DO NOT BRING YOUR ACURA TO THIS DEALERSHIP UNLESS YOU WANT TO DEAL WITH RUDE AND CARELESS PEOPLE! There is another Acura dealership about 10 minutes away that has WONDERFUL customer service! More

Let me just describe the facts as I see it. Brought the car in on November 22, 2006 because of a scraping noise coming from under the car. Except for the noise the car was driving perfectly. Dealer said t car in on November 22, 2006 because of a scraping noise coming from under the car. Except for the noise the car was driving perfectly. Dealer said the noise was coming from the rear brakes and replaced the rear brake pads and rotors to the tune of $630.94. This also included and engine oil change. On the way home from the dealership the car began to shift erratically. By the next day the transmission was shifting out of control and the check engine light and brake light came on. I opened the hood and here is what I found. On this car in order to get to the brake master cylinder you have to first remove a plastic cowel. The cowel was covered with a layer of dirt and there was no evidence it had recently been removed. The cap on the master cylinder had not been touched. It was clearly covered with a layer of road dirt. It's impossible to remove this cap without leaving some trace that you've been there. No mechanic would even think of removing the cap without wiping all the dirt off first. Upon cleaning the cap and removing it I discovered the fluid level was well below minimum. I still don't understand how anyone could do a brake job without first draining off some of the fluid and then checking the fluid level after you finish. Mark Konior told me the mechanic was written up for not checking the brake fluid level. I also discovered that the transmission fluid level was off the stick and the engine oil level was way over filled. Mark insists that replacing the rear brakes and the transmission suddenly failing on the way home from the dealer was just a tremendous coincidence. You draw your own conclusion. More