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Ed Napleton Acura - Service Center
Elmhurst, IL
104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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104 Reviews of Ed Napleton Acura - Service Center
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April 19, 2025
So i purchased a Car with Faris Ahmad A week ago, Very Good Service, Also worked with Donny, I Had inform Faris My Tire Pressure light was on while Test driving the Vehicle, he said no worries it just nee Good Service, Also worked with Donny, I Had inform Faris My Tire Pressure light was on while Test driving the Vehicle, he said no worries it just needs air so i was ok with it, So i ended up driving the car home about 6pm, a couple hours Later i park my Car And i hear hissing my tire was flat, i call for an appointment at 2:45pm I arrived 10 min early. Service techs took the car Waited 2 hours and nothing was done, service tech was passing by and i asked him how long more for my Vehicle to be finish because i needed to pick up my son from Practice and he stated my car would be ready soon! After a whole hour and 15 min i had to ask Faris The sales person to check if my vehicle was done, then The Tech comes up to me along with Faris and Informs me that the TIRES Did NOT ARRIVE YET FOR DELIVERY!!! i was so patient all those hours and im thinking they were working on my vehicle this whole time, any Far this is the WORST SERVICE EVER 0 STARS For lying to the Client! and As for Fari he gave me his Card That states “$100 Refer a friend program” , and I Reffered my Sister to purchase a car with Faris which she did and i did NOT get a referral Bonus for that!!! i come to get my tires 4 days later and the tech Tells me i have to wait 3 hours to get my Tires put on AGAIN! This service is Just ridiculous! ZERO STARS TO THE SERVICE AT ED NAPLETON ACURA!!!! More
by Esalgado0212
Employees Worked With
Faris ahmed
May 28, 2024
I have owned either a Honda or Acura for over 36 years. I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the problem was and how to correct it. After my warranty period had expired, the Service Manager laughed and said you can bring your car in and we will evaluate. I have since gone to another dealership and they have done a software reset…it seems to be working. Find another dealership before you work with this one. More
by Dm
Employees Worked With
Jason,
February 17, 2024
Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Se He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Send!! HIGHLY RECOMMENDED!! More
by Latrice Cobbs
Employees Worked With
Steven Martin
December 28, 2023
Houston and Wade is very patient explain the mainteinance plan, helped me with my service visit, great team work plan, helped me with my service visit, great team work More
by Lin
December 23, 2023
worst service department and manager is very arrogant and he said it like waiting at a doctors office it took them 3 hours for a basic oil change with nobody in the waiting room and nobody came in for the wh he said it like waiting at a doctors office it took them 3 hours for a basic oil change with nobody in the waiting room and nobody came in for the whole time THEY GET A BIG ZERO I wonder if Mr. Napleton knows what is going on at this delership they have no respect for costumers More
by granobabe
Employees Worked With
service manager
September 13, 2023
Steven Martin was helpful with giving me an understanding of how car service works. He's very knowledgeable. If and when I decide to buy/trade my vehicle I will choose him. of how car service works. He's very knowledgeable. If and when I decide to buy/trade my vehicle I will choose him. More
by sissymae59
Employees Worked With
Joe, Marta
August 31, 2023
Wonderful service from Sam, 1st time service my 23 Mdx, bought a car from Wade 6 month ago, loves my car, good service from service department bought a car from Wade 6 month ago, loves my car, good service from service department More
by Shah.B
August 31, 2023
Picked up the mats from Sam and Seyun, great service from service department. happy with my car service department. happy with my car More
by Kuang.P
June 01, 2023
Bought my rdx from Wade, asked him about the ZDX, would love to see one when it gets here love to see one when it gets here More
by Yim
Employees Worked With
