Ed Napleton Acura

This was my first buy and it was a good experience. We visited 5 dealerships in two days. I owned a Kia Sportage for 12 years. Once I tested drives the Sportage again, I knew that was the care for me. We visited 5 dealerships in two days. I owned a Kia Sportage for 12 years. Once I tested drives the Sportage again, I knew that was the care for me. Fadi knew what I wanted and he found it for me. More

Claudia 08/31/2018 I came in around 5:30/6:00p and George greeted me at the door. Asked me a few questions and started recommending models that would suit my lifestyle r I came in around 5:30/6:00p and George greeted me at the door. Asked me a few questions and started recommending models that would suit my lifestyle right away. Asked me if I wanted to test drive the Optima along with another model. Tested the Optima, fell in love. Answered every question I had about the Optima (safety, price, quality) and also showed me where everything was in the vehicle (how to turn light on/off). Made my first car buying experience smooth and painless. I was out of the door by 8:30p with my beautiful new car! I would highly recommend this dealership! The staff was polite, George was incredibly friendly, knew the cars features very well. He made me feel confident about my purchase! 10/10 Would recommend More

Awesome team Hassle free environment.. Wilson and Conner were excellent!!!my lease process was so simple.. these guys know their stuff... I would recommend this de Hassle free environment.. Wilson and Conner were excellent!!!my lease process was so simple.. these guys know their stuff... I would recommend this dealer to everyone!! More

First times a charm...well...not quite I know its just me, not hip with the times or up to date with trends at all. We have had service at your location now since 2006...yes a long time but I know its just me, not hip with the times or up to date with trends at all. We have had service at your location now since 2006...yes a long time but only with my father-in-laws 2006 1/2 Optima he bought new and now with our 2018 Sorento...I'm just not fond of the way at a moments notice that so many people as well as your employees just gaze at their smart phones... I know....its just the way it is now and I should just EXCEPT it......As we pulled up and before we got into the service area I noticed 2 of the 4 people in the service counter area were nose deep in their phones...It was fortunate that just as the front of our vehicle got close to the doorway Rebecca directed me to pull in...We weren't in a hurry and your service center wasn't crowded...I know....Its just that I notice things like this...From that moment after I handed the keys to Rebecca I felt that feeling of ...what ever its called...."if my bosses back in the day seen this" just went away... .She was excellent from start till finish...My car care abilities are a bit deeper then most ..the services we had done here I know I'm capable of doing, but as having never spent $35,000 dollars on a new vehicle... having continued services done here I'm hoping to avoid any chance of me voiding any warranty(s) ...by my hands... any way shape or form... Thank you... More

Fast and friendly I had a really bad morning the day of my appointment for oil change, and recall. I was late because of it but the staff was so friendly and helpful. I had a really bad morning the day of my appointment for oil change, and recall. I was late because of it but the staff was so friendly and helpful. I was in and out in less time than they estimated. More

Great place, right away someone helped me. Willson was the salesperson, he did great with showing me and walking me through all the deatails and options. I place, right away someone helped me. Willson was the salesperson, he did great with showing me and walking me through all the deatails and options. I truly recommend this dealership and the personnel especially Wilson More

Friendly, efficient and precise. I made an appointment for 2:30 pm on a Saturday but called to ask if I could come in earlier because my days plans had changed. They were happy for me I made an appointment for 2:30 pm on a Saturday but called to ask if I could come in earlier because my days plans had changed. They were happy for me to come in and arrived around 11:30 am and oil change and new cabin filter installed car washed by 1:45. I forget the young woman’s name who checked me in, but this review won’t go through unless I choose an employee name so I’m checking ‘Elizabeth’ since that’s the only female name on the options list of employees, but she was really easy going and helpful with answering all my questions. Highly recommend. More

DO NOT WASTE YOUR TIME HERE! This is one of the worst Dealerships I have ever encountered! I have never known for a potential customer to be ignored and not followed-up with! I wa This is one of the worst Dealerships I have ever encountered! I have never known for a potential customer to be ignored and not followed-up with! I was told SEVERAL times by Ferris I would receive a call for an update on my sale and NEVER HAVE to this day! I even called him to follow-up with him and was still told I would receive a call back. These people have no true customer service nor do they specialize in customer engagment or quality. Also, they false advertise! I received an offer letter to trade my 2015 Chrysler 200 Limited in with them. When I got there, I was told either give them $1500 or take a 2nd loan and repo my current car after they ran my credit down! WHAT TYPE OF PROFESSIONAL ESTABLISHMENT TELLS YOU TO REPO YOUR CAR TO DO BUSINESS WITH THEM??? NOT TO MENTION, one of their managers, Bob, called me with the same lies and NEVER called me back to update me. Stay far away from here!!!! More

Survey He was very helpful with details about the car. The only problem I had was voice recognition. Overall, it was a pleasant experience. I would recomm He was very helpful with details about the car. The only problem I had was voice recognition. Overall, it was a pleasant experience. I would recommend this dealership. More

great easy experience Adam was knowledgeable and easy to work with. the whole process of buying the car was painless and quick . Adam was able to ger the car that i wanted Adam was knowledgeable and easy to work with. the whole process of buying the car was painless and quick . Adam was able to ger the car that i wanted and in the price range that i wanted. More