Ed Morse Sawgrass Auto Mall - Service Center

Quick & Friendly Service Had to take my 2018 Terrain for recall service. Greeted by attendants and directed to service Manager. Serv Mgr was courteous and professional. Had ma Had to take my 2018 Terrain for recall service. Greeted by attendants and directed to service Manager. Serv Mgr was courteous and professional. Had made an appointment and was in & out within an hour. More

stressless I have been a long time customer of Ed Morse and have always found them to be terrific, however, this time they outdid themselves. Saeed and Fares too I have been a long time customer of Ed Morse and have always found them to be terrific, however, this time they outdid themselves. Saeed and Fares took care of everything for me. I usually find this process very stressful but didn't this time. Being a business person myself I can appreciate their low key sales technique. I came for service and came home with a new car, Also thought I would mention my adviser Scott who always goes out of his way for me and Mr. Hernandez who also helped with the deal. Thanks again Phyllis Rishty More

service department Scot was an exceptional professional and great attentive service rep to me. He goes beyond to make sure everything is done and I am a satisfied custo Scot was an exceptional professional and great attentive service rep to me. He goes beyond to make sure everything is done and I am a satisfied customer More

Terrible Diagnosis, Exorbitant Prices, Bad Customer Service We had a terrible experience with Ed Morse Sawgrass Chevrolet. We took our 2002 Corvette to re-mediate issues with a) turn signals, passenger door loc We had a terrible experience with Ed Morse Sawgrass Chevrolet. We took our 2002 Corvette to re-mediate issues with a) turn signals, passenger door lock not working, and c) headlight noise when closing. When we brought in the car, we were asked to pay a $130 diagnosis fee which we agreed to pay. We were told that the fee will be credited against any work authorized. Firstly, the initial estimate to fix these items was $2,721. The estimate did not include a diagnosis nor a parts list. When asked to provide a parts list, the revised estimate increased to $3,500. When asked, the estimate was pared back to the $2,721 figure. On the first item (turn signals), we were told that the Lamp Assembly (plastic housing), needed to be replaced to fix the Exterior park and turn signal. I need to stop here as i had questions regarding the diagnosis. I do not understand how replacing the housing will fix an electrical problem. I personally replaced the bulbs twice - once with the original part - the second with an LED version. Neither fixed the issue (fast blinking). I also had my mechanic (Tires Plus) look into the issue, and I was told that he did not have the equipment to diagnose an electrical issue on this car, so he referred me to the dealership. I also have tinted plastic over the lenses. These were not disturbed at all, so I was suspect how the diagnosis was determined. I called the Service Manager (Jason Carter) at Ed Morse. He said that the mechanic looked down from the headlamp are and saw holes in the lens. That water was getting into the housing and shorting out the lights. I told him that a) there has not been any rain in Florida for weeks, and b) the car is garage kept. The housing is bone dry. if that is the case, why is the blinker not working? I was told that this is what his mechanic said and that his mechanic is one of the best Corvette mechanics in South Florida. I was not questioning the credentials of any specific mechanic, I just questioned the diagnosis. I explained the measures I took with replacing the bulbs, when I mentioned that the last bulb was LED, Jason immediately said that the bulb is the wrong impedance and that that would create the problem. Now, based on what Jason said, I have two potential issues a) replace the assembly/housing or b) replace the LED bulb. I asked how a diagnosis was performed if he did not even know what kind of bulb was in the car. In fact, the estimate to fix was over $500. In my opinion, this was enough money to get into the repair and to try many different options to get to the bottom of the issue. This is no diagnosis. Imagine of medicine worked this way. I went to a professional to give me a professional diagnosis. What I got did not make sense at all. In addition, the dealership billed me for shop fee and disposal - for performing no work at all. I was offered only one way to fix - the one that did not make sense and cost the most. The dealership could have offered to replace the bulbs to get the blinkers work now with a caveat that if it rains, water ay seep into the housing and short the lights. Again, I feel I did not get what I paid for - the diagnosis was not validated nor complete (no part numbers). The dealership made no offer to remove the shop fee. Given the high costs to fix the other items, I suspect the same thumb-in-the-wind approach was followed which to me invalidated the whole diagnosis. More

Built in flaw in Chevy Bolt EV not disclosed to me. Ed Morse Chevy did not disclose a built in flaw in the gear shift. Changes gears on its own, very dangerous when on the road Ed Morse Chevy did not disclose a built in flaw in the gear shift. Changes gears on its own, very dangerous when on the road More

Steve Waxman is truly a very professional person. Always on top of offering the best service to all customers. Thank you for having Steve in the service departmen is truly a very professional person. Always on top of offering the best service to all customers. Thank you for having Steve in the service department. Armando Rodriguez More

Best Dealer Service Aldo Ducasse is the BEST! Aldo Ducasse is the best. Attention to detail and all concerns. I’m disabled, Aldo goes beyond to assist with my special needs! Highly recommend this Aldo Ducasse is the best. Attention to detail and all concerns. I’m disabled, Aldo goes beyond to assist with my special needs! Highly recommend this dealership. More

Excellent Aldo made sure I had a new battery under warranty in time for a weekend trip to Ocala. He and Ed Morse are the best! Aldo made sure I had a new battery under warranty in time for a weekend trip to Ocala. He and Ed Morse are the best! More

The service department is the best I have ever been to. Aldo is a wonderfully professional and a friendly young man to deal with. He is very knowledgeable and has such a gentle manner I feel very secure wi Aldo is a wonderfully professional and a friendly young man to deal with. He is very knowledgeable and has such a gentle manner I feel very secure with anything he tell me that I need on my car. He is very understanding and explains thing to me in a way I know what he is talking about. He makes sure my car is in top notch shape which makes me feel very safe driving any distance when I travel. He looks out for me as a person driving on the crazy traffic roads of today. I couldn't ask for more than he is. You can't improve perfection, and in my opinion Aldo fits the word perfectly as a service representative. More

Service visit for minor repair on 2016 Camaro SS Service advisor was quick, knowledgeable and courteous. He knew of a potential issue based on symptom recognition and GM TSB. He didn’t beat around th Service advisor was quick, knowledgeable and courteous. He knew of a potential issue based on symptom recognition and GM TSB. He didn’t beat around the bush. I understand that warranty work isn’t big money for a dealer. But he treated me like it was an out of pocket expense. Next door I went to the Cadillac dealership to pick up my loaner car and had the same experience. Treated well. Thanks for a great visit. I will be back for tires when my new wheels come in. Highly recommended. More