Ed Morse Sawgrass Auto Mall

Service department takes a long time. Expect to wait 3-4 hours on a oil change. Spent 100k on a vehicle and have to return for recall. They won’t have a vehicle to lend while the recal Expect to wait 3-4 hours on a oil change. Spent 100k on a vehicle and have to return for recall. They won’t have a vehicle to lend while the recall will take 9 hours. I bet if I spent that much at Audi they would accommodate me. I cancelled appointment. More

Thank you, guys! After initial misunderstandings, people at Ed Morse went above and beyond to correct the issues and I couldn't be happier. Thanks again. After initial misunderstandings, people at Ed Morse went above and beyond to correct the issues and I couldn't be happier. Thanks again. More

Scott was extremely helpful in resolving an emergency with my vehicle. He facilitated my drop off and professionally handled my accommodations to return to work transportation wise. The dealership servic with my vehicle. He facilitated my drop off and professionally handled my accommodations to return to work transportation wise. The dealership service was great More

1 star for Sawgrass Mills GMC I spoke with the manger Karl over an H2 EV that is listed on your website and at cars.com for msrp with payment information. I asked Karl if the vehicle was available as Karl over an H2 EV that is listed on your website and at cars.com for msrp with payment information. I asked Karl if the vehicle was available as I was driving 150 miles from Cape Coral to see it. Karl informed me it was. I then drove the 150 miles and was shown the vehicle by Diondre who was a very nice well informed salesman. While in the car I was asked if Karl went over the price with me over the phone, I said no it was listed at msrp with payment info. I was then told I would need to put over 80k down if I even thought about buying the H2 EV and the price was over 100K more than what was listed on the ad. I then had a stern conversation with Karl about how he did not even have the common courtesy to let me know there was an 100k up charge on a single truck before I drove 150 miles. I asked Karl how he would have felt if he found a house on Zillow then when he showed up they told him it was 100k more. He said he wouldn’t like it. We are talking about a house. Not even a car! Then Karl lied to me and said the ad was a mistake on both cars.com and the website. He told me they were going to correct it because it was wrong. The funny thing is no corrections were made even three days later. The ad was not a mistake it was done on purpose. After I left the dealership I spoke with a friend who is well connected with our state politicians. He was furious and said it was time to get the state involved for fraudulent dealer ads. I am sure what happened to me and what is being done is illegal and am pursuing legal counsel. To make matters worse I actually worked for Ed Morse from 95-98 as a salesperson. This was the most egregious action concerning a price I have ever seen. More

I was contacted by Jennifer Hernandez Internet Sales Representative on a Chevy Bolt they had advertised on Edmunds. She confirmed a meeting to see the vehicle via email then telephone then text. I sho Representative on a Chevy Bolt they had advertised on Edmunds. She confirmed a meeting to see the vehicle via email then telephone then text. I showed up to see her and she was not there. They gave me a regular floor salesman who then had the nerve to present a price $15000 over list price on a vehicle that can be gotten at list price. .I found this offer repulsive and immediately walked out. I guess their in the business to look for suckers and I wouldn't deal with this type business...ever. More

Dealer emailed me a price quote offer (Tru Price) for an XT5, when I followed up to purchase it, they said they don’t honor their price offers and wanted $5k over invoice. Total scammers. This was for a c XT5, when I followed up to purchase it, they said they don’t honor their price offers and wanted $5k over invoice. Total scammers. This was for a cash deal (no financing involved). More

Terrible customer service. It is extreme hard to talk to someone. I have called this business twice this week about a car I purchased & wanted to get some information about the warranty in the car. I am alw someone. I have called this business twice this week about a car I purchased & wanted to get some information about the warranty in the car. I am always transferred to someone’s voicemail & never get a callback. Also the operator that answers the phone will just transfer you while your talking. She doesn’t even wait for you to finish your sentence. I have never been so upset with this dealership. I’ve bought THREE cars from them. More

When I Called a sales person “Leslie” picked up. I asked for an internet sales manager and she had the nerve to ask me if I wanted to speak to a male, if that is what it was. I told her I was offended and t for an internet sales manager and she had the nerve to ask me if I wanted to speak to a male, if that is what it was. I told her I was offended and that was rude and she hung up on me. Very bad first impression. More

Worst Cadillac service department, I have been a customer of Ed Morse since 1978. The sales department is great, service department rates are as dependable as the chevy vega. Vera Cadillac here I come. of Ed Morse since 1978. The sales department is great, service department rates are as dependable as the chevy vega. Vera Cadillac here I come. More

We went to take our new Chevy Silverado for the first time for service! Our service rep was Alberto who provided a professional demeanor at all times. The wait time was exactly what he said! Great servic time for service! Our service rep was Alberto who provided a professional demeanor at all times. The wait time was exactly what he said! Great service! More