Ed Morse Sawgrass Auto Mall

Extremely efficient and painless. David was overwhelmingly accommodating as I had to come in from Key West to pick the Escalade up. I also had communicated that I needed to leave by a David was overwhelmingly accommodating as I had to come in from Key West to pick the Escalade up. I also had communicated that I needed to leave by a certain time because of a prior engagement. He made all of it happen in what most would consider was an unreasonable amount of time. His communication with me from the beginning when this truck arrived on at the dealership to delivery was unrivaled. I have had many experiences buying new vehicles but none as painless as this. The management and supporting staff all made me feel welcome and that my time was important. It was clear they valued my business and I remain extremely grateful for their service and highly recommend this dealership. More

Best car buying experience ever, no nonsense, David was knowledgeable of the Volt, wasted no time when we arrived (we purchased online), no upselling, and best part has stayed in contact after the sale to knowledgeable of the Volt, wasted no time when we arrived (we purchased online), no upselling, and best part has stayed in contact after the sale to lend support. Definitely recommend without hesitation. More

Buying a car can be a daunting proposition, especially if you are a woman. I dreaded the experience of walking into a car dealership, so I took a deep breath and was ready for a high adrenaline experience. T you are a woman. I dreaded the experience of walking into a car dealership, so I took a deep breath and was ready for a high adrenaline experience. To my surprise this was a wonderful stress free process. Tom Procek was very professional, helpful and friendly. He didn't play any of the tricks and scams that sales people play at most car dealerships. I live in Atlanta, so there was an extra amount of paperwork  to deal with in order to register the car out of state. Everybody at Ed Morse went out of their way to make me feel comfortable during the entire process. Bob Hider, the pre-owned manager, was very kind and even allowed me to leave my old car parked on their premises for a few days. I highly reccommend this dealer to  whoever wants to have a great experience buying a car, which should be the norm not the exception in today's world. More

David is a great salesman that goes the extra mile to make the sale. He was able to follow up with me and find the car I wanted. When it became necessary to complete the deal at my office, he was even make the sale. He was able to follow up with me and find the car I wanted. When it became necessary to complete the deal at my office, he was even willing to come out to me. This is the second car I purchased from him and I'm sure I will buy another one in the future from him. More

Very knowledgeable and friendly salesperson. No pressure sales and she worked well with us to get us a great deal. Excellent follow-up after the sale. Their finance department works quickly and efficiently. sales and she worked well with us to get us a great deal. Excellent follow-up after the sale. Their finance department works quickly and efficiently. It really feels like a classy, high-end operation. We strongly recommend them. More

I recently had to service my vehicle (Aug 2013) at Ed Morse Cadillac over in sawgrass, and my experience is as follows: I pulled up to the service drive and waited for 10 min for someone to greet me. Si Morse Cadillac over in sawgrass, and my experience is as follows: I pulled up to the service drive and waited for 10 min for someone to greet me. Since that didn't happen, I walked around and noticed the service writer sitting in their office in a heated conversation on his cell phone, again he didnt even look up to give me the 1 min hand gesture, so I respectfully knocked on the door and asked if someone could help me with the service on my car...I really expected more from Cadillac since they push their concierge service so heavily when they sell a car. I really don't think its appropriate to be standing around 15 minutes just to get an employee to greet you in service and thats where it began. I was told the car would take 1-1.5 hours to do a routine service, and I did not have a problem with that, I sat in the waiting area and noticed only 2 other people there waiting with me. So after 1 1/2 hours I get up to check in and see if my car is coming along, and by the look of the person I was dealing with, the car had not even gone inside b/c apparently nobody entered the info in to the computer. I am a patient person, I rarely complain, however, 2.5 hours to get a tire replaced was enough to make me write about the bad experience. He was apologetic for the amount of time it took to replace a tire, yet I really felt like the folks over at Ed Morse Cadillac could have done a much better job overall. I would not recommend this dealership to anyone who needs cadillac service, find another cadillac store...you have been warned!!! More

I waited about 4 days to hear back from the bank, but David stayed on top of it and got me a wonderful deal, an offer I couldn't refuse! He was very knowledgable about the vehicle I was interested in, th David stayed on top of it and got me a wonderful deal, an offer I couldn't refuse! He was very knowledgable about the vehicle I was interested in, the 2013 Regal GS, he went over the specs of the car detail by detail! Over all, David and the other employees at Ed Morse were very welcoming and helpful. I would definitely recommend this dealership to anyone! More

I have used mechanics the world over,I have lived almost everywhere and first off if you are hard on your car or have mediocre funds you can still find honest hard working service and technicians and get th everywhere and first off if you are hard on your car or have mediocre funds you can still find honest hard working service and technicians and get the must have repairs and the soon to be done and the no need to worry about it(yet or that's not the problem at all) MOST DEALERSHIPS WILL REPLACE EVERY PART TILL EVENTUALLY WHAT WAS WRONG IS FIXED, well not a master mechanic (s) at Ed Morse in Sunrise,fla. Rob that writes service tickets and actually does the work can absolutely diagnose and had a dogged determination to find a way to help the customer first and doing that well helps the dealership! I would seek this mechanic out if within 250 miles of south fla. also the other service tech Javier is also very friendly and goes above what most techs will do .most women who are reluctant to trust a mechanic don't be afraid to go to ED MORSE AUTO MALL IN SUNRISE AND ASK FOR ROB OR JAVIER, also the Cadillac road side Bruce is also more than your average roadside courtesy mechanic, these three are the real deal and throw backs to an era when a mechanic used diagnostic machines butEXPERIENCE to fix your car . I drive hard, race dirt track, and am willing to have my wife's car towed 250 miles for these techs to work on it that's how much faith and trust I have in these master mechanics. More

I called Ed Morse Auto Mall with questions about the Buick Enclave & was referred to David Miller. Dave took the time to answer my questions & suggested I drop by for a test drive. When I arrived he a Buick Enclave & was referred to David Miller. Dave took the time to answer my questions & suggested I drop by for a test drive. When I arrived he already had a 2013 Enclave ready & waiting to take out for spin. He went over all the features & options that were available. I fell in love with the vehicle & had a very specific wish list. Ray Kurian the Sales Manager wanted to make sure that I was getting exactly what I wanted. He took the extra step to search for the vehicle that I wanted & came up with a beautiful vehicle. The sales process was excellent & the terms were exactly as I had expected. They even purchased my previous vehicle! Antonio Mesa the Finance Consultant had all of the paperwork ready for me to sign & drive so there was not a minute spent waiting. I would like to thank Dave, Ray & Tony for going above & beyond my expectations & making sure that I was 100% satisfied. I will be a lifelong customer. Thank you, Heather B. More

After moving to S Florida and purchasing my first vehicle- Cadillac CTS the last thing I wanted was problems at the dealership. I purchased my vehicle at an Infinity dealership. After 3 months it w vehicle- Cadillac CTS the last thing I wanted was problems at the dealership. I purchased my vehicle at an Infinity dealership. After 3 months it was schedule for service. I brought my vehicle in at TWO OTHER Cadillac dealerships at got the runaround. First, I made an appointment with a service rep over the phone and the next day when I showed up he was out sick. No big deal. I was handed over to another service rep who was very nice and understood my concerns. He looked over the car, took notes, and acknowledged my concerns. The next day I brought my car in at 8:30 in the morning. By 3 o'clock i received a call explaining that no work had been done on my car. For the record my car only needed some light tuning. I picked up my car after work and the next day sent an email to Cadillac Corporate. I received a call from someone who asked me about my concerns and said they would fix the problem. The next day I received a call from LARRY EACHO at ED MORSE SAWGRASS. He asked me what I was having trouble with and told me to bring the car in. The next morning I brought my vehicle in and right away I knew I was going to be taken care of. LARRY sat me down in his office and IMMEDIATELY began to arrange for a rental. That blew me away. He noted all my concerns and spoke to me with a level of understanding that is rare. I told him i'm new to S Florida and need my Cadillac to run smoothly. I didn't want any games or nonsense. His assistant was there and while Larry and I spoke his assistant offered me some Nitrogen for the tires. I wasn't interested in buying anything and was a bit annoyed, but I didn't say anything. When LARRY and i finished speaking I left feeling a lot better about leaving my vehicle with him. The rental was ready and off to work I went. The next day LARRY's assistant called me and APOLOGIZED for trying to sell me a product when what i needed was service. WOW!!! My car was at ED MORSE for 3 days and everyday I received a call explaining what work had been done. EXCELLENT!!! LARRY EVEN FOUND some coupons I could use to bring my costs down. I picked up my vehicle when it was ready and it was just as I had left it... but better. brakes were tighter, inside carpets were vacuumed, I was good. LARRY IS THE BEST. HANDS DOWN. I was so impressed with his level of communication, honesty, and dependability that I personally met with the Dealership Service Manager, Mike. I told him about the level of service that LARRY had provided and that I wanted to acknowledge that in person. LARRY gets it!! HE KNOWS HOW TO LISTEN, OFFER SOLUTIONS, AND MAKE HIS CLIENTS FEEL COMFORTABLE. I Will ONLY DEAL WITH LARRY or SOMEONE HE RECOMMENDS. PERIOD. HE'S A GREAT PERSON. MEET HIM AND YOU'LL SEE WHAT I MEAN. IF ANYONE READING THIS NEEDS IT.. I WILL BE HAPPY TO CONFIRM MY EXPERIENCE AT ED MORSE SAWGRASS. More