Ed Morse Sawgrass Auto Mall

Waste of time and Horrible service Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, B Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, Braman or any dealer, but not here. HORRIBLE customer service, and lie after lie... can't image a luxury brand like Cadillac will do nothing about this. What a bad experience. I had to hunt down Larry, my service advisor, for over a month to get an appointment. I have texts, calls, etc. He finally responds and tells me to come in a few weeks because he is "slammed"! Mind you we are bringing back the Escalade to fix items that he didn't fix the last time we took the car in. He asks me to text him at 7am so he can confirm with me he can get me a loner car. I text him and he confirm and I send my wife on our daughters birthday to drop off the car and leave it for the service and other fixes. She arrives and Larry as soon as he sees her picks up the phone and pretends to be on a call, just points to her and waves her with his hand to tell her to wait for him inside. She goes inside and waits and waits. Nada... never mind that we have an appointment, never mind that he knows we've been trying to get a hold of him for weeks to get the car repaired. She gets tired of waiting and goes into the Enterprise office to ask if they have cars and if there is anything she can do to speed up the process since she has been there for 30 minutes waiting on Larry. They tell her they don't have ANY loaner cars available. So she decides to leave. Larry sees her leave and goes after her and tells her to wait longer that he will get her a car. Obviously she doesn't believe him since he had CONFIRMED the car with me at 7am that day... so he lied. I then called the service manager or something like that, a guy named Mike Byrne. Left him 2 voicemails letting him know how upset we were and you know what he did... NOTHING. No call back, no text, no email. Just ignored it. No wonder Larry does handles his customers like that. His managers don't even return customers calls. (BTW, I was never rude, disrespectful or in any way offensive towards Larry or Mike. I shared the same story and asked for a call. Nothing more.) For what I see Mr. Ed Morse must be pretty successful in his endeavors, since I see his has multiple dealerships. A little advice Mr. Morse; you would do better if you had managers that made customer service their TOP priority. Sometimes when a business grows too large these details fall through the cracks. It happens... and that's why these platforms help, to let other customers know where each business is failing (or thriving) so that they hopefully avoid the same or similar bad experiences. In the end I took my car to Vera Cadillac, and the service manager was VERY polite and professional. He resolved my issue with courtesy and efficiently. No drama. Didn't have to wait over a month, didn't get lied to and he was on point, didn't have to wait at all. Thank you! I have owned several GM cars for over a Decade. I bought the new Cadillac Escalade when it just came out 2 years ago... got one of the very first ones. I went out all the way to Daytona to Ritchie Cadillac to buy it. And it has had several issues like most new models do on their first version out. But the car is great. The issue has been the service from Ed Morse Cadillac in Sawgrass. I hope they address this so they don't xxxx off more customers. BTW Larry, my name isn't Mr. Carrillo. It's Mr. Martinez. That's my wife's last name. More

Awesome dealership and sales professional!!! I am a repeat customer which drive 45 miles from Kendall to lease a new Buick Enclave. David Miller was awesome and made my experience hassle free. Hi I am a repeat customer which drive 45 miles from Kendall to lease a new Buick Enclave. David Miller was awesome and made my experience hassle free. Highly recommend the dealership and David. More

Easy, non pushy, great buying experience Went in with a particular car and number in my head of what I would pay. Eric was the most non ushy easy going salesman I have ever met. I can be a bi Went in with a particular car and number in my head of what I would pay. Eric was the most non ushy easy going salesman I have ever met. I can be a bit grouchy and he took it all in stride and humor. Next time we need a new vehicle we will definitely make the 2 hour treck to Ed Morse Sawgrass and will hope Eric Durand is still with them to sell us a car More

Great dealership excellent experience and service, David Miller is helped us with our last lease and made this experience seamless and pain free. Definitely recommend excellent experience and service, David Miller is helped us with our last lease and made this experience seamless and pain free. Definitely recommend his services. More

Wrong Diagnostic Since The Begining You can read the story in the following email that I sent to the Service Manager..but, he never answered: Hi, I am NOT "COMPLETELY SATISFIED". In fa You can read the story in the following email that I sent to the Service Manager..but, he never answered: Hi, I am NOT "COMPLETELY SATISFIED". In fact, I am very disappointed with your services and diagnostics. I think I talked to you in person last week with one of the Technician and I was hoping, and also asked, for someone else, bedside the tech, to test my car. I was hoping you will test it, because the Tech, in front of you was saying that he didn't feel nothing wrong with my car. After been in your dealer for more than 7 times, testing, fixing, drooping and picking of my car. I got it back with the same problem, but yesterday...even worse. I am not a mechanic or tech, but if someone bring me a car shaking, the first thing that I'll do will be checking the wheels. Don't you think? That is what I asked, but after all this situation, i just got told yesterday that my wheels are bad. I am very frustrated with this, because I can understand the following questions. Why you charged me $120.00 (GMC told me will be $85.00) for re balance my car if the wheels are bad? Why did I receive my car after you replaced the axle with the same problem and they told me they tested and it was fine? Why the Technician, in front of you and me, admitted that he didn't know that the problem it was the car was shaking it? he said that he just got told that he had to replace the axle. Why no one tested my car since the beginning in a highway? I assuming nobody test it, because they returned my car all the time like it was fine. Why I have been hearing since the beginning justifications and arguments? After I tested my car yesterday with your wheels, the car was better and shake a little bit (For me it's fine like that) but, when they put my wheels back... my car got worse. I am just writing you this, because I believe you and the people who handle the dealer should know all this things. I am not planning to go back to your dealer never and ever again. A great service will show better in difficult situations. It is easy to provide good service in easy situations. I hope you can understand my frustration. Thanks for reading this. More