Ed Morse Mitsubishi Tampa - Service Center

They don’t have themselves together here. Have wasted my time, too many times. I have been more than fair in giving this place chances and am done. I have an extended warranty on a vehicle, t Have wasted my time, too many times. I have been more than fair in giving this place chances and am done. I have an extended warranty on a vehicle, that I was told should work at every dealership, which is why I bought it. I gave it to this dealership in march when they diagnosed my wheel bearing issue. After I had them service the vehicle. They said they would get back to me on Monday. They never did. I called, they couldn’t get me and advisor. I tried one more time and couldn’t get in touch. They have the audacity to contact me to come get my car serviced through them. Forget that, I took it to Brandon. They wouldn’t stop callling me though so I picked up. They asked about getting my car serviced. I told them I had it serviced at Brandon. They said okay, I told them about my attempt to get my car fixed through an extended warranty a while back and could never get in touch and was the reason I went to another dealer. They apologized and then found the diagnoses and info and scheduled me to have to work done. I asked if everything would be covered and if I needed to talk to anyone else, they said no. Perfect, they corrected my issue. Fast forward to my appointment, two weeks later. 1. THEY CALLED ME TO SCHEDULE MY APPOINTMENT. - They did not have the part in stock, they were not made aware of what was getting done, they had no clue about my warranty I presented them months ago. 2. WHEN I ARRIVED THE SERVICE ADVISOR FOUND MY APPOINTMENT AND ASKED WHAT I WAS HAVING DONE. - Not only was this the same service advisor; I think his name was Chris. That initially not get in contact with me about my extended warranty after I gave him all the documents he asked for. This shows me the group does not communicate within themselves. On top of that, they ordered the part late and so it wasn’t even here today for my service that I set aside to come for. He came to me and told me my warranty was expired. I told him this was extended and not only have I discussed this with him before and gave him a copy of the documents. He told me he would call me back and never did. He just told me it would be $641 to replace the wheel bearing and reschedule the appointment because they didn’t order it in time. He did not seem apologetic for the mishap and just said they will send me car to be washed since I am here. Which was an even bigger waste of my time. I’m there to get the car fixed, if you’re not going to do that. Tell me that instead of wasting my time. I don’t know why they can’t figure out what they are covering. He ended our conversation the same way he did in march, I will call you Monday about the warranty and we will get the part ordered. WHAT A JOKE. The best part, the email kept getting kicked back to me that it could not send. So he lied that he got the email with the extended warranty information. 3. THIS PLACE WASTED MY TIME - Don’t let them waste your time too, their customer service is not good. To close, how are you doing to contact someone to make an appointment, because you want work to do, and then completely fail at providing on that service. I am a technician. If I wanted to work on my own car I would’ve bought one second hand without the warranty. I’m tired of the lies from all of the Mitsubishi dealership. I’m tired of the service at all of the dealerships. I will never buy another Mitsubishi. But even more than that, I will not return to this dealership to do business ever again. I hope the review helps other people who might be struggling to make a decision. I intend to post it everywhere I can leave a review. I am so disappointed. I have said this before and will say it again, service is such an important part of the buying process. Who wants to buy from someone who will not reliably and honestly service their vehicle? More

BRANDON WAS MY SERVICE TECH AND HE DID AN EXCELLENT JOB, HE KEPT ME INFORMED OF THE PROGRESS AND EVERYTHING I ASKED HIM TO DO WAS DONE AND I WAS IN AND OUT IN AN HOUR, THANK YOU! LOUIS V. LEO HE KEPT ME INFORMED OF THE PROGRESS AND EVERYTHING I ASKED HIM TO DO WAS DONE AND I WAS IN AND OUT IN AN HOUR, THANK YOU! LOUIS V. LEO More

Bought my 2022 Mitsubishi Mirage on April 21, 2022, Manny was absolutely amazing, just love this young man. Wishing him success in everything. was absolutely amazing, just love this young man. Wishing him success in everything. More

They get to the problem and they’re always honest and straightforward.with the issue at hand. straightforward.with the issue at hand. More

It was fast and easy! They got me in and out while servicing my vehicle. servicing my vehicle. More