Ed Morse Honda - Service Center

I took the time to make an appointment for a service, my honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal ov honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal over the phone and she told me to come at 4 pm. I didn't show up earlier 'cause I thought it was rude since I've given an appt at 4 o'clock. When I showed up, everything was ridicuosly wrong. They said to me that my name was not in the computer for any service. I ask to please be served due to the fact that I took time off from work and that was something hard and "expensive" for me to do. Made me wait like 1/2 hour and a guy named Mark came and sit on the front seat for a few minutes and told me he could not do anything TODAY that the technician was leaving at 5 o'clock and that there was no TIME to do anything. At that point I could have had asked to meet the manager but I was so upset (I am sure Mr.Mark saw that in my face) that i just told him that I had the idea they close at 6 o'clock and if the lady who gave me the appt new that, I could have come earlier!!!! The whole thing was a total waste of my time and felt like you are in a undeveloped country where no one takes responsibility and everybody wants to go home early!!! Horrible experience that I am thinking to change my car for something else even a toyota, so I don't have to ever come to that place again. More

Dealership lied about repairs needed. Dealership recommended that I replace my serpentine belt (which had been recently replaced), recommended new front brake pads (those were not replaced to long a recommended that I replace my serpentine belt (which had been recently replaced), recommended new front brake pads (those were not replaced to long ago, with lifetime warranty brake pads), and recommended I replace the pollen filter (which had been replaced recently). Dealership recommended that I replace AC condensor and drier which had been replaced not long ago as well. More