Ed Morse Honda - Service Center

Most pleasant service rep ever Had a truly great service visit. Service was completed on time, car was washed and delivered with a smile. Never had a more pleasant service rep in al Had a truly great service visit. Service was completed on time, car was washed and delivered with a smile. Never had a more pleasant service rep in all of my experiences in any dealership. No waiting to check out and even got coffee and donuts while waiting. More

service department has gone downhill The service department just keeps getting worse and worse. I've been a loyal customer for many years, on my second vehicle with over 150k miles plus w The service department just keeps getting worse and worse. I've been a loyal customer for many years, on my second vehicle with over 150k miles plus we got the kids' car there so that's a lot of trips to the service department. I'm about ready for something new and it will not be another Honda because I won't buy a car where I can't depend on the service going forward. Today was the worst by far. When it had been more than enough time to do my oil change, I asked the service adviser what was up. He said my car was ready and he'd left me a voicemail. And hour ago. There were no missed calls or voicemails on my phone, and I was sitting right there in the waiting area the whole time, just like I'd indicated when I brought the vehicle in so all he'd had to do was poke his head around the corner. No apologies. No reasons. No remorse or regret, nothing more than a shrug and "Well, I left you a voicemail." Which he did not. Letting me sit there for an hour when the car was ready was annoying enough but his attitude was just plain rude. Edited to add, John Thomas reached out to me, which was appreciated. More

First service This was my first service on my new car, and it was a great experience. They changed the oil and rotated the tires while I watched a game and ate pop This was my first service on my new car, and it was a great experience. They changed the oil and rotated the tires while I watched a game and ate popcorn! More

Excellent customer service I have had my leased vehicle from Ed Morse Honda for almost 3 years and their service department is nothing less than exceptional. J.C. is always on I have had my leased vehicle from Ed Morse Honda for almost 3 years and their service department is nothing less than exceptional. J.C. is always on top of what I need. The waiting area is comfortable with food and drink available along with two TVs and a child play area. Overall, excellent experience! More

excellent service Javier Badia is an excellent human being. He was very accommodating when I explained what was happening with my vehicle. Great service and people! Gre Javier Badia is an excellent human being. He was very accommodating when I explained what was happening with my vehicle. Great service and people! Great More

John Thomas is an excellent service manager. i have been working with John Thomas for a long time. He has been taking care of my 2005 Honda Accord SE edition fairly and professionally so my car i i have been working with John Thomas for a long time. He has been taking care of my 2005 Honda Accord SE edition fairly and professionally so my car is in a very good condition mechanically and cosmetically. When my car was hit behind in two years ago I went to Honda collision center for repair and before taking my car to body shop I showed my car to John Thomas. He inspected my car very carefully and added other important repairs that Honda Collision Center did not noticed, he then ordered new bar etc to be replaced and called Honda Collision Center about it. This shows who John Thomas is... More

Service at Ed Morse Honda I have been dealing with Ed Morse and the service department for 10 years. The service department &as always been exceptional. Javier Badia was also e I have been dealing with Ed Morse and the service department for 10 years. The service department &as always been exceptional. Javier Badia was also exceptional. His knowledge, friendliness and professionalism was greatly appreciated. More

Tire replacement Great price for new tire, less than what I had paid at what I thought was a discounted tire store. They test drove it found it was driving properly so Great price for new tire, less than what I had paid at what I thought was a discounted tire store. They test drove it found it was driving properly so replaced the new tire. Luckily they test drove it first. They even washed my care. More

Oil change & tire rotation Ed Morse Honda service is easy to schedule and the work is reliable and professional. Customer service is a high priority and the employees meet the c Ed Morse Honda service is easy to schedule and the work is reliable and professional. Customer service is a high priority and the employees meet the challenge. More

Regular Maintenance Tim was superb. Got us in and out in time promised, took time to explain what was being done and why. Will be back for sure. Tim was superb. Got us in and out in time promised, took time to explain what was being done and why. Will be back for sure. More