Ed Morse Honda

Best deal on a 2015 Civic SI We live in Homestead and we ended up driving to Ed Morse in Riviera Beach to pick up my son's car because of the excellent Internet experience we had. We live in Homestead and we ended up driving to Ed Morse in Riviera Beach to pick up my son's car because of the excellent Internet experience we had. Trish Keller was AMAZING, very PATIENT, PROFESIONAL AND KIND. Then the Sales Professional Carlos Datena was SUPERB. You guys at Ed Morse are lucky to have Trish and Carlos on your team. Best Regards; O.J. San Roman More

Best Car Buying Experience Ever Very professional, patient and friendly bi-lingual service. My wife and my son were also impressed. Went for a deal and got that and much more. Than Very professional, patient and friendly bi-lingual service. My wife and my son were also impressed. Went for a deal and got that and much more. Thank you Ed Morse Honda. More

Wow!! Great customer service!! Carlos Datena is fabulous! A very professional and very knowledgeable salesperson ever as is his associate, Chris Prague. I Great customer service!! Carlos Datena is fabulous! A very professional and very knowledgeable salesperson ever as is his associate, Chris Prague. I would highly recommend these 2 gentleman to anyone looking to purchase a new Honda vehicle. More

New car purchase! Carlos Datena went above and beyond! Everyone at Ed Morse Honda was very friendly and professional. I will definitely do business again and recommen Carlos Datena went above and beyond! Everyone at Ed Morse Honda was very friendly and professional. I will definitely do business again and recommend to my friends. Thank you! More

BEST DEALER,VEHICLE, AND EMPLOYEES WITH NO PRESSURE !!! I did weeks of research into every make and model of SUV's and cars. I found that most of the vehicles available are having recall issues or are not I did weeks of research into every make and model of SUV's and cars. I found that most of the vehicles available are having recall issues or are not recommended by their owners. There are many issues people are dealing with due to breakdowns and warranty problems. My decision was based on solid evidence and research and I chose Ed Morse Honda because of their high ratings and very affordable prices, I bought a new 2014 Honda CRV for $6000 less than other dealers were asking. Honda financed my vehicle with no money down with an interest rate of 0.09 % . Thats not even one percent ! Please don't get caught up in the hype of other dealers. Go visit or check out Ed Morse Honda in Riviera Beach,Florida for the best deal and the finest staff anywhere in the country. If you really want a great car at a low price call Bert Walkosak and Lenny Green at 561-844-5700 ext 7123. This is not a solicited review, these guys really are great !!! More

First New Car Purchase!!! This was my first new car purchase and Ed Morse Honda made it so easy. The Sales Manager, Business Manager and my Sales Consultant McKenzie were all A This was my first new car purchase and Ed Morse Honda made it so easy. The Sales Manager, Business Manager and my Sales Consultant McKenzie were all AMAZING! They had the car I was interested in pulled up cleaned and ready for me to test drive when I got there. I was nervous this being my first purchase but after two minutes with them I was comfortable. I want to give a special thank you to McKenzie for being as excited as I was when he was helping me set up my Bluetooth and music. I am in love with my 2014 Civic Coupe!!! Thanks to the entire Ed Morse team for making my first new car purchase so special. I will recommend your store and McKenzie to anyone I know looking for a Honda. Thanks again! Kristin Reid More

Great Dealer The experience was a pleasant one. Everyone was respectful, friendly and very professional. I will do business again and recommend it to my friends. T The experience was a pleasant one. Everyone was respectful, friendly and very professional. I will do business again and recommend it to my friends. The seller Carlos Datena is the best. More

THE ED MORSE THANK YOU FOR BUYING TWO CARS READ THE UNANSWERED LETTER SENT TO THE OWNER To: Mr. Ed Morse RE: UNPROFESSIONAL CONDUCT AT ED MORSE HONDA READ THE UNANSWERED LETTER SENT TO THE OWNER To: Mr. Ed Morse RE: UNPROFESSIONAL CONDUCT AT ED MORSE HONDA September 15, 2014 On September 23, 2014 at 1:30 PMI entered your Honda dealership service area with my 2014 Accord with two concerns: a white film in the windshield [possibly defective glass] and windshield wiper blades, which were streaking. At this time John... serviced me and was blowing-off the windshield complaint with a variety of excuses instead of being helpful to find out what was really wrong with the glass. Instead, he offered to "sell me a $29 detail job" which is not why I came there in the first place. Upon refusing his "sell" he walked away and left my wife and myself sitting there for twenty minutes. At this time I entered the sales part of the building and requested to speak with the General Manager. This resulted in the appearance of Mr. Winkel. He appeared stoic, disinterested and not helpfull. He responded, "there is nothing we can do about the glass... and for the windshield wipers we are not replacing them, they are not warranted." I asked, "to speak with the General Manager" and Mr. Winkel refused to contact him. To avoid conflict I called Dolores in your parking lot at your headquarters who told me, "she will call Mike Scaglione and he will call you back!" At that time my wife and myself informed the receptionist we are expecting to speak with Mike and we sat down quietly to await our meeting. At that time Mr. Winkel approached us in his passive- aggressive, low-keyed manner even though we did not summon his appearance and sarcastically said, "are you here to buy a car?" I responded, "I just spoke with you 15 minutes ago I do not wish to speak with you now or in the future!" He responded disrespectfiiUy, "did you drink gas out of a truck?" I responded, "why don't you leave our area!" He then stated, " I will call the Sheriff [first frivolous threat]." I responded, "I suggest you leave our area [a second time] I have an appointment with someone other than you!" At this time Mr. Scaglione greeted us and invited us in his office. To his credit he was pleasant and offered to correct both concerns. Which is what should have happened in the first place which he stated himself. This is the symptom of your HR problem. Your HR problem is that your corporate model at your dealership has evolved into an "old boys club" in the absence of vertical-down management, which puts customer service and accountability at the lowest priority with a clear separation between man- agement and subordinates where performance is concerned. Unfortunately, Mr. Scaglione has failed in this area and I say this without any anger or prejudice towards Mr. Scaglione. I tried to explain the sequence of events that led to our meeting and the dynamics of his service area problem. He either doesn't get it or doesn't want to deal with it. This comment is exemplified with what happened later. After my car window was corrected upon Mr. Scaglione's request. I drove my car back to the detail area to have a few corrections to be done on my windshield and John from service came running over to me yelling, "leave the premises now or I will call the Rivera Police!" I ask you does this behavior reflect on Mr. Scaglione's leadership or not? This employee's behavior was egregious. On whose authority did he have make the second threat of the day with the police and yell at me when I was invited to have the work done in the first place under the General Managers authority. My wife was very upset and we didn't just leave, we evacuated the premises immediately, which was in our best interest. As I went back to the service area to find my wife to "evacuate" I was followed by John. as he simultaneously called his "command post" to inform them of my whereabouts. I was amazed to see how the company culture has changed for the worse since I purchased the two cars I bought at Ed Morse Honda. On the road I called Mr. Scaglione and left a detailed message. He never responded. In the final analysis your operation has a breakdown in its corporate structure. There is no protocol to assure your employees functionally interact with your customers in a proper manner, particularly loyal ones. The expectation that service is the essence of which your reputation and return business is based upon is not properly supervised to that end. Secondly, Mr. Scaglione cannot be friends and joke in the service office immediately after a serious complaint has akeady been made to your headquarters which myself and my wife observed and heard them laughing through the glass in the Service Manager's Office. There is absence of separation between staff and upper management to insure performance. This gives the wrong message and thats why we were again mistreated worse than the first time upon leaving and calling your headquarters prior to returning, It is my view what you are currently dealing with at this dealership is inept management that has evolved into a military junta who threatens customers with frivolous police threats because they can. Make no mistake one day those frivolous police threats [a dangerous game your employees play] will cost you millions in litigation. In any case, I find this environment to be hostile and not concerned with customer satisfaction and it is questionable as to whether I will do business with this dealership in the future. Be advised I have reported this matter to Honda and there is currently an ongoing investigation and the appropriate Honda executives have received a copy of this memo as indicated. C: Takuji Yamada Hiroshi Shimizu Tetsuo Iwamura Tomomi Kosaka Frank Paluch Chitoshi Yokota Rick Schostek IN CASE YOUR INTERESTED IN THE FOLLOW UP JOHN MANDEL [ VP PRESIDENT OF SALES AT HONDA] IS IN THE PROCESS OF INVESTIGATING THIS COMPLAINT. More

Smooth transaction This Honda purchase was our second at Ed Morse. We test drove the Accord, and then began shopping the price around to five dealers in our area. Not on This Honda purchase was our second at Ed Morse. We test drove the Accord, and then began shopping the price around to five dealers in our area. Not only did Carlos Datena match our lowest offer, but he earned our business because of his easy-going and helpful attitude. Thank you, Carlos, for a pleasant car buying experience! More

Outstanding Service Trish in Internet Sales was extremely knowledgeable and helpful. She is a true professional who is obviously dedicated to helping her customers. The E Trish in Internet Sales was extremely knowledgeable and helpful. She is a true professional who is obviously dedicated to helping her customers. The Ed Morse staff in general treat you like a valued human being and offer excellent service. I'm looking forward to my next visit with Ed Morse Honda. I highly recommend doing business with this dealership. More