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Ed Morse Honda
Riviera Beach, FL
1,074 Reviews
A West Palm Beach new & used car dealership. Excellent auto repair services for your vehicle! Check our website for valuable coupons www.edmorsehondaservice.com
President's Award Winner! The President's Award is the most prestigious and coveted award bestowed upon a Honda Automotive Dealership. It recognizes those Dealership teams who have demonstrated professionalism and an unwavering pursuit of excellence in all areas of operation - customer service, sales, training and facility operation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,074 reviews
April 25, 2010
I took the time to make an appointment for a service, my honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal ov honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal over the phone and she told me to come at 4 pm. I didn't show up earlier 'cause I thought it was rude since I've given an appt at 4 o'clock. When I showed up, everything was ridicuosly wrong. They said to me that my name was not in the computer for any service. I ask to please be served due to the fact that I took time off from work and that was something hard and "expensive" for me to do. Made me wait like 1/2 hour and a guy named Mark came and sit on the front seat for a few minutes and told me he could not do anything TODAY that the technician was leaving at 5 o'clock and that there was no TIME to do anything. At that point I could have had asked to meet the manager but I was so upset (I am sure Mr.Mark saw that in my face) that i just told him that I had the idea they close at 6 o'clock and if the lady who gave me the appt new that, I could have come earlier!!!! The whole thing was a total waste of my time and felt like you are in a undeveloped country where no one takes responsibility and everybody wants to go home early!!! Horrible experience that I am thinking to change my car for something else even a toyota, so I don't have to ever come to that place again. More
by ccolomine
Employees Worked With
Mark
April 09, 2010
Dealership lied about repairs needed. Dealership recommended that I replace my serpentine belt (which had been recently replaced), recommended new front brake pads (those were not replaced to long a recommended that I replace my serpentine belt (which had been recently replaced), recommended new front brake pads (those were not replaced to long ago, with lifetime warranty brake pads), and recommended I replace the pollen filter (which had been replaced recently). Dealership recommended that I replace AC condensor and drier which had been replaced not long ago as well. More
by mashling
Employees Worked With
Chantel, David (service manager) and B (the technician)
April 10, 2008
THE REASON I GAVE THIS RATING IS BECAUSE I PAID $1500.00 MORE FOR MY HONDA ACCORD. THIS EMPLOYEE JUST PUT PAPERS IN FRONT ME AND ASKED ME TO SIGN, NEVER EXPLAINING TO ME WHAT I WAS SIGNING. I HAVE NOTHING T MORE FOR MY HONDA ACCORD. THIS EMPLOYEE JUST PUT PAPERS IN FRONT ME AND ASKED ME TO SIGN, NEVER EXPLAINING TO ME WHAT I WAS SIGNING. I HAVE NOTHING TELLING ME WHAT MY INTEREST RATE IS, I HAVE PAPERS THAT ARE NOT FILLED OUT ALL THE WAY THAT HE ASKED ME TO SIGN.WHEN HE STARTED OUT TELLING ME ABOUT THE EXTENDED MAINTENANCE HE MADE SEEM AS IF HONDA WAS PAYING FOR EVERYTHING, I AM NOT HAPPY WITH MY EXPERIENCE. I WILL TELL EVERYBODY I KNOW ABOUT MY EXPERIENCE AT ED MORSE HONDA. I FEEL CHEATED!!!!! YET I FEEL IT IS ALL MY FAULT. ALSO I PUT $10,000.00 DOWN ON MY VEHICLE AND THE GENERAL MANAGER WALKED BY ME AND MY WIFE 3 TIMES WITHOUT SAYING ONE WORD. HE DID NOT SAY HELLO OR GOODBYE. IT IS SUCH A SHAME THAT YOU HAVE TO FEEL THIS WAY(LIKE xxxx) WHEN IT IS SUPPOSED TO BE A HAPPY DAY WHEN YOU BUY A NEW CAR. More
by ROYCE MITCHELL
Employees Worked With
Alex Gladunov
